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  • James L. McQuivey
  • Enterprise Architecture Domains & Practices

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  • Report Chart Your Course To Customer Obsession

    November 1, 2016 | James L. McQuivey

    Customer obsession requires harnessing every employee, every customer data point, and every policy in the organization. Eventually, companies will have to assess and address six key operational...

  • Report Chart Your Course To Customer Obsession

    November 1, 2016 | James L. McQuivey

    Customer obsession requires harnessing every employee, every customer data point, and every policy in the organization. Eventually, companies will have to assess and address six key operational...

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