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Webinar First Look At Forrester's Customer Experience Index, Europe 2014
How good is the experience at leading companies in Europe — as rated by their customers? In this Webinar, Jonathan Browne and Joana van den Brink-Quintanilha use data from Forrester's...
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Report Customer Experience Best Practices From 2008 Finance And Consumer Marketing Forums EMEA
February 3, 2009 | Jonathan BrowneIn November 2008, Forrester held concurrent forums in London for consumer marketing and financial services professionals. Leading companies and their design agencies offered insight into their best...