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  • Report Augmented Intelligence Unlocks The Intelligence In AI

    The Best Way To Leverage Artificial Intelligence Is To Combine Its Superhuman Abilities With The Super-AI Abilities Of Humans
    December 4, 2018 | Kjell Carlsson, Ph.D.

    What do fully autonomous vehicles, virtual agents, and human-like robots have in common? They're terrible role models for driving outcomes with AI, as they require big investments, take years to...

  • Report How AI Will Transform Customer Service

    The Present And Future Of Artificial Intelligence In Contact Centers
    June 16, 2017 | Kate Leggett

    Artificial intelligence (AI) helps customer service agents complete repetitive, predictable tasks — or takes them over. Instead of replacing agents, AI will enhance their skills and allow them to...

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