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  • Report Managed Mobile Workplace Services In Europe

    IT And Network Players Go Head To Head
    January 28, 2014 | Henning Dransfeld

    Mobile workplace services will be a cornerstone for mobile productivity and employee satisfaction for years to come. European CIO organizations are aware of the need for a strategic approach to...

  • Report The Forrester Wave™: Asia Pacific Carrier Ethernet Services, Q4 2013

    The Seven Providers That Matter Most And How They Stack Up
    November 6, 2013 | Clement Teo

    In Forrester's 22-criteria evaluation of carrier Ethernet vendors, we identified and qualified seven global and regional service providers that offer unmanaged site-to-site carrier Ethernet...

  • Report The Expectation Gap Increases Between Business And IT Leaders

    Sourcing Managers Need To Moderate A Dialogue About Network And Communication Technologies
    July 23, 2013 | Dan Bieler, Henning Dransfeld

    Forrester survey data indicates gaps in opinion about network infrastructure aspects between business and IT leaders. There is a clear risk that IT will purchase network and collaboration assets...

  • Report Telstra Global Is An Emerging Network Services Option In Selected Asian Hubs

    July 9, 2013 | Clement Teo

    Organizations entering Asia Pacific or expanding their activities in the region have several options when it comes to network connectivity services. This report provides a brief overview of...

  • Report RFP Template For MPLS IP VPN Services

    June 20, 2013 | Brownlee Thomas, Ph.D.

    This template is intended to help you build a request for proposal (RFP) for multiprotocol label switching (MPLS) IP VPN services. It should be treated as a starting point only, to be tailored to...

  • Report Identify Your Current State As A First Step To Best-Practice Telecoms And Mobility Sourcing

    March 22, 2013 | Brownlee Thomas, Ph.D.

    A potentially challenging but important first step in establishing a best-practice sourcing strategy for telecommunications and mobility services involves identifying the current state of your...

  • Report The Future Of Telecommunications And Mobility Sourcing

    November 30, 2012 | Brownlee Thomas, Ph.D.

    This report outlines Forrester's vision for communications technology and services sourcing. To ensure effective sourcing of telecommunications and mobility (T&M) services, IT sourcing and vendor...

  • Report Involve At Least Partial Outsourcing To Achieve A Global Communications Technology Vision

    June 6, 2012 | Brownlee Thomas, Ph.D.

    Large multinational corporations (MNCs) recognize the need to define a global communications technology vision for the next three to five years to ensure competitiveness and sustainable business...

  • Report Empower Self-Provisioning With Standard Telecom Contract Terms And Conditions

    March 22, 2012 | Brownlee Thomas, Ph.D.

    Telecom and mobility services contracting challenges proliferate as distributed user firms implement advanced communications technologies like unified communications (UC) and telepresence that are...

  • Report Auditing Your Current Communications State - Inventory Tool

    March 13, 2012 | Brownlee Thomas, Ph.D.

    This tool is meant to serve as an inventorying checklist to be used by the IT sourcing and vendor management (SVM) organization during your audit of your company's current  communications...

  • Report Communications Service Providers Sharpen Their Game To Deliver Global UC Services

    Global Firms Will Want Multiple Service Models For Unified Communications
    December 6, 2011 | Brownlee Thomas, Ph.D.

    If you haven't done so yet, defining a global strategy for sourcing unified communications (UC) services should top your H1 2012 to-do list. UC will hit mainstream adoption by large multinational...

  • Report Case Study: A Road Map For Creating A Best Practice Global UC Strategy

    How A Manufacturer Defined Its UC Strategy With A Business And End User Focus
    November 21, 2011 | Brownlee Thomas, Ph.D.

    Companies with widely distributed international operations often struggle to create a road map for a best practice unified communications (UC) strategy. This report summarizes some of the major...

  • Report Global Unified Communications (UC) Service Provider Selection Checklist

    October 6, 2011 | Brownlee Thomas, Ph.D.

    A feature checklist for evaluating global Unified Communications (UC) service providers.

  • Report Defining A Global Sourcing Strategy For Unified Communications Is An Iterative Process

    August 26, 2011 | Brownlee Thomas, Ph.D.

    Most global firms with distributed international operations will implement unified communications (UC) solutions gradually over the next three to five years. During the past two years, Forrester...

  • Report Define Your Global Mobility Support Strategy With Wireless And Outsourcing In Mind

    April 4, 2011 | Brownlee Thomas, Ph.D.

    The community of information workers at large multinational firms (MNCs) who regularly work away from company facilities is growing quickly. As a result, sourcing and vendor management (SVM)...

  • Report APeJ IT Services Report: 2010

    April 1, 2011 | Frederic Giron, Seepij Gupta

    This document provides vendor strategists with an overview of the IT services market in APeJ in 2011. The research is based on interviews with key MNCs and local vendors in the Asia Pacific IT...

  • Report Europeans See New Opportunities In Combo IP Video-UC Solution Sourcing

    Pay Close Attention To Vendor Offers Regarding Integration And Interoperability
    February 9, 2011 | Brownlee Thomas, Ph.D., Caroline Roeleveld-Hoekendijk

    We're seeing the growing interest of large European enterprises in IP video along with unified communications (UC). In conversations with Forrester, several European IT clients said that video —...

  • Report India IT Services Report: 2010

    February 1, 2011 | Frederic Giron, Seepij Gupta

    This document provides an early and accurate market size estimates for 2010 in India, including vendor rankings and activities, forecasts, and market trends for vendor strategists. The report is...

  • Report ANZ IT Services Report: 2010

    February 1, 2011 | Frederic Giron, Seepij Gupta

    This document provides market size estimates for 2010 in Australia and New Zealand, including vendor rankings and activities, forecasts, and market trends for vendor strategists. The report is...

  • Report 2011 ASEAN IT Services Report

    January 3, 2011 | Frederic Giron, Seepij Gupta

    This document provides an overview of IT services within the ASEAN countries of Singapore, Malaysia, Philippines, Thailand, Indonesia, and Vietnam for vendor strategists. The report discusses...

  • Report Unified Communications (UC) User Categorization

    October 22, 2010 | Brownlee Thomas, Ph.D.

    Many enterprise clients are asking Forrester about implementing a best-in-class unified communications (UC) solution without incurring unnecessary costs or overprovisioning. Specifically they're...

  • Report How To Empower iWorkers With Mobile UC

    An Empowered Report: Sourcing Professionals Help Mobility Efforts Through Effective Supplier Due Diligence
    October 12, 2010 | Brownlee Thomas, Ph.D.

    Firms with distributed operations need to empower remote and traveling information workers (iWorkers) for internal and external communication and collaboration. This includes offering more...

  • Report Most Firms Will Use Multiple WAN Technologies

    The Mix Will Shift Over Time, But IP WANs Are Here To Stay
    October 6, 2010 | Brownlee Thomas, Ph.D.

    Organizations of all sizes are abandoning legacy telecommunications technologies in favor of all-IP wide-area networks (WANs) to support intersite connectivity. Laggards are being pushed off of...

  • Report How The Adoption Of Several Important Emerging Technologies Affects Sourcing

    August 31, 2010 | Christopher Andrews

    Many sourcing and vendor management (SVM) professionals who Forrester speaks with know that they need to play a proactive role in sourcing emerging technologies but have difficulty identifying...

  • Report Mobility User Profiles, Apps, And Devices

    September 9, 2009 | Brownlee Thomas, Ph.D.

    This workbook contains an overview of mobility user profiles (user job roles and tasks, locations, applications, devices, access and support requirements), as well as mobile applications by role...