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  • Report The Forrester Wave™: EMEA Applications Outsourcing Services, Q1 2014

    IBM Leads A Mature And Capable Supplier Set
    February 3, 2014 | Bill Martorelli

    Amidst a panoply of potential threats, including insourcing pressures, rising costs, the growing threat of domestic US-based alternatives, and the potential impact of immigration reform,...

  • Report The Forrester Wave™: North American Applications Outsourcing Services, Q1 2014

    Accenture And Cognizant Lead A Mature And Capable Supplier Set
    January 21, 2014 | Bill Martorelli

    Amidst a panoply of potential threats, including insourcing pressures, rising costs, the growing threat of domestic US-based alternatives, and the potential impact of immigration reform,...

  • Report The Forrester Wave™: North American Workplace Services, Q2 2013

    Evaluating Leading Providers Amidst A Category Redefinition
    April 30, 2013 | Bill Martorelli, Wolfgang Benkel

    Workplace services are rapidly evolving far beyond their origins in desktop and desk-side management toward a post-desktop future in which end users' consumer-derived expectations dominate the...

  • Report The Forrester Wave™: Enterprise Mobility Services, Q1 2013

    Analysis Of 13 Global Leaders' Capabilities And How They Stack Up
    February 15, 2013 | Liz Herbert

    Enterprise mobility is booming; organizations must connect with employees, customers, and partners in new ways and across new devices and applications. But many organizations don't know how to move...

  • Report The Forrester Wave™: Business Intelligence Services Providers, Q4 2012

    The 12 Market Leaders That Deserve To Be On Most Shortlists
    October 18, 2012 | Boris Evelson, Liz Herbert

    In the past few years, the business intelligence (BI) services market has evolved significantly: advisory and management consulting firms have beefed up their implementation capabilities, while...

  • Report Market Overview: Mobility Services

    Fast-Growing Market Gives Buyers Lots Of Choices But Also Tradeoffs
    February 27, 2012 | Liz Herbert

    The emerging mobility services market creates choices for buyers. Leading organizations are scrambling to create mobile experiences for employees, partners, and customers — both applications and...

  • Report AppLabs Finds A Home At CSC

    Addition Of Strong Testing Capability A Boon For CSC Clients
    September 27, 2011 | Stephanie Moore, Jan Erik Aase

    After months of speculation about who would or could acquire independent testing vendor AppLabs, Computer Sciences Corporation (CSC) has stepped up and made the company an offer it can't refuse....

  • Report APeJ IT Services Report: 2010

    April 1, 2011 | Frederic Giron, Seepij Gupta

    This document provides vendor strategists with an overview of the IT services market in APeJ in 2011. The research is based on interviews with key MNCs and local vendors in the Asia Pacific IT...

  • Report Market Overview: European IT Infrastructure Outsourcing

    March 11, 2011 | Wolfgang Benkel

    Several forces are slowly transforming the stable but growing market for IT infrastructure services in Europe, including the rising profile of offshore suppliers, maturing global delivery,...

  • Report Market Overview: North American IT Infrastructure Outsourcing

    March 11, 2011 | Bill Martorelli

    IT infrastructure outsourcing (ITO) customers in North America enjoy a growing range of alternatives for services, encompassing a variety of categories including traditional outsourcers,...

  • Report SaaS Valuation Criteria

    Key Considerations For Sourcing SaaS Strategically
    February 22, 2010 | Liz Herbert

    Firms are increasingly sourcing SaaS strategically for enterprisewide deployments that span mission-critical deployments — email, customer support, and financial applications. Firms making SaaS...

  • Report Market Overview: Applications Outsourcing Suppliers Adjust To The "New Normal"

    February 8, 2010 | Bill Martorelli

    Suppliers of application development and maintenance (ADM) were whipsawed during 2009 by the impact of severe economic uncertainty and the subsequent partial recovery throughout the middle and...

  • Report Economic Pressures Reshape Ideas About Outsourcing Deal Financing Options

    October 19, 2009 | Paul Roehrig, Ph.D.

    Extreme financial pressures can make people — and companies — explore options they may not have considered in more flush times. Even though the credit crisis has hit almost every firm in some way,...

  • Report Sourcing Lessons From 2008 EMEA IT Outsourcing Deal Activity

    What Market Trends Can Teach SVM Pros About Setting Outsourcing Strategy
    July 21, 2009 | Andrew Parker

    The EMEA enterprise IT outsourcing market had a very active year in 2008, with 341 large outsourcing contracts in Forrester's deal-tracking survey for the year. This was identical to the number of...

  • Report Market Overview Of Current Cloud Service Offerings From Global IT Providers

    June 9, 2009 | Paul Roehrig, Ph.D.

    Compared to traditional enterprise IT services, a new family of services is emerging that are more standardized, scalable, and billed based on consumption. Known as cloud-based IT services, ,there...

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