Search Results
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Report The Forrester Wave™: Customer Feedback Management Platforms, Q4 2018
The Nine Providers That Matter Most And How They Stack Up
October 30, 2018 | Faith AdamsIn our 40-criteria evaluation of customer feedback management (CFM) providers, we identified the nine most significant ones — Clarabridge, Confirmit, InMoment, MaritzCX, Medallia, NICE Satmetrix,...
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Report The Forrester New Wave™: AI-Fueled Speech Analytics Solutions, Q2 2018
The 11 Providers That Matter Most And How They Stack Up
In Forrester's evaluation of the emerging market for AI-fueled speech analytics, we identified the 11 most significant providers in the category — Aspect, CallMiner, Clarabridge, Cogito, Genesys,...
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Report The Forrester Wave™: AI-Based Text Analytics Platforms, Q2 2018
The Eight Providers That Matter Most And How They Stack Up
June 14, 2018 | Boris EvelsonIn our 22-criteria evaluation of AI-based text analytics platforms providers, we identified the eight most significant ones — Attivio, Clarabridge, EPAM Systems, Expert System, IBM, Micro Focus,...