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  • Report Case Study: Dr Pepper Snapple Group Partners With HCL To Drive Greater Service Centricity

    Multiyear Deal Enables Next-Level Business-IT Partnership
    April 8, 2010 | Roy C. Wildeman

    Following its 2008 spinoff from Cadbury Schweppes, Dr Pepper Snapple Group (DPS) had the opportunity to transform its IT department into a value-oriented, service-centric organization. With goals...

  • Report The State Of Enterprise IT Services: 2009

    Business Data Services North America And Europe
    November 6, 2009 | John McCarthy, Pascal Matzke

    As the global economic downturn continues to put pressure on IT budgets, companies are taking a variety of measures to get more value for the money spent on IT services. But unlike the last...

  • Report EMEA IT Outsourcing Deals, Q4 2007

    April 4, 2008 | Andrew Parker, Caroline Roeleveld-Hoekendijk

    The 113 IT outsourcing deals with a deal value of €10 million or more that Forrester tracked in Q4 2007 represents a major upward shift over the number of deals observed in Q4 2006. Firms evidenced...

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