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  • Report Brief: Is Your Offshore Services Vendor Willing To Cannibalize Itself?

    Automation, The Cloud, And Short-Cycle Digital Projects Are Forcing A Shift In Business Models
    April 21, 2016 | Somak Roy

    The business technology (BT) agenda is increasing focus on infrastructure automation, the cloud, and digital projects with short contract cycles. The approaches underpinning offshore vendors'...

  • Report Brief: Consider Midsize Offshore Vendors For Limited-Scope, Tech-Only Digital CX Projects

    Midsize Offshore Vendors Have Limited Design And End-To-End Digital Capabilities
    February 4, 2016 | Somak Roy

    As application development and delivery (AD&D) professionals embark on digital transformation journeys, they need technology service vendors that can help create compelling digital customer...

  • Report Key Leverage Points In Applications Outsourcing Negotiations

    Use These Tactics To Improve Your Understanding Of Important Suppliers
    February 3, 2014 | Bill Martorelli

    Sourcing and vendor management (SVM) professionals face a challenge when dealing with their applications outsourcing suppliers. On one hand, they are under pressure from CIOs and other executives...

  • Report Improving Security With Your Indian Software Service Provider

    You Can't Outsource Accountability
    December 2, 2013 | Manatosh Das

    Outsourcing IT functions has many benefits, but when there are gaps in security and something goes wrong, it can have a serious impact on business. For example, in early 2013, authorities...

  • Report Offshore Vendor Snapshots

    Profiles Of iGate, MphasiS, Syntel, And Tech Mahindra
    December 2, 2013 | Hansa Iyengar

    Continuing Forrester's coverage of Indian outsourcers, this report puts the spotlight on the bottom half of the top 10 Indian outsourcers. These vendors are able to offer best-of-breed services in...

  • Report Offshore Agile Comes Of Age

    You Can Access Agile Resources In A Geographically Distributed Model — But Be Ready To Ask Providers New Questions
    November 12, 2013 | Hansa Iyengar, Charles Green

    Getting software products and services to market quickly, with the highest levels of quality, is a major business requirement in the age of the customer. Over the past few years, Forrester has seen...

  • Report Midsize Offshore Vendor Snapshots, Part 3

    Profiles Of Birlasoft, Datamatics, NIIT Technologies, Persistent Systems, And Torry Harris Business Solutions
    October 18, 2013 | Hansa Iyengar

    Continuing Forrester's coverage of midsize Indian outsourcers, this report puts the spotlight on five more midsize offshore vendors — Birlasoft, Datamatics, NIIT Technologies, Persistent Systems,...

  • Report Midsize Offshore Vendor Snapshots, Part 2

    Profiles Of Mindtree, Sonata Software, UST Global, And Virtusa
    September 4, 2013 | Hansa Iyengar

    Continuing Forrester's coverage of midsized Indian outsourcers, this report puts the spotlight on four more midsized offshore vendors — Mindtree, Sonata Software, UST Global, and Virtusa. As buyers...

  • Report Midsize Offshore Vendor Snapshots

    Profiles Of 3i Infotech, Hexaware, ITC Infotech, And L&T Infotech
    August 16, 2013 | Hansa Iyengar

    As outsourcing suppliers seek to graduate from cost-savers to enablers of business growth, clients are looking beyond price as the only differentiator. Despite many vendor consolidation efforts,...

  • Report Software Innovation In India

    How Firms Can Best Capitalize On Software Development And Configuration Opportunities In India
    April 16, 2013 | Manish Bahl, George Lawrie

    The continued economic viability of software development in India, whether by independent software vendors (ISVs) or "captive" business units, depends less on pure labor arbitrage and more on...

  • Report Inquiry Insights: Offshoring In 2012

    January 31, 2013 | Charles Green

    In the IT services and outsourcing market, ongoing changes that were driven by economic weakness in many countries, new technologies and buyers, as well as increased expectations of the role of...

  • Report The Business Process Outsourcing Market In Japan

    Industry Changes Will Drive Opportunities For Vendors
    September 4, 2012 | Masami Kashiwagi

    The business process outsourcing (BPO) adoption rate among Japanese organizations has always lagged that of North America and Western Europe, despite the relative maturity of the Japanese market....

  • Report Five Reasons Why The Domestic Outsourcing Trend Continues To Accelerate

    July 19, 2012 | Stephanie Moore

    The movement to domestic outsourcing models continues to accelerate for a number of reasons. First, clients, who today depend on software to differentiate and grow their businesses, require...

  • Report The Move To An Asset-Based Services Play

    Asset-Based Services Have Become A Prerequisite For Success
    April 16, 2012 | Frederic Giron

    New business success imperatives are pushing clients to change the way they leverage IT solutions. IT service providers will have to adapt to these new rules of engagement if they want to remain...

  • Report The Importance Of Evaluating Your Vendor's Training Capability: What You Need To Know

    The Infosys Global Education Center Highlights Why Training Is A Competitive Differentiator
    September 29, 2011 | Stephanie Moore

    As technology services demand begins to outstrip supply — even in huge IT labor markets like India — sourcing and vendor management (SVM) executives need to evaluate and re-evaluate their global IT...

  • Report Wipro Consulting Services: Can Wipro Finally Crack The Code?

    August 30, 2011 | Stephanie Moore

    Today, business transformation is often, at its core, about technology transformation. At the very least, business transformation is always technology-enabled, which raises important questions...

  • Report The Captive Center Re-Emerges As A Source Of Offshore Innovation

    A New Approach To Revitalizing The Offshore Value Proposition
    April 18, 2011 | Jan Erik Aase

    Sourcing and vendor management (SVM) professionals have become skeptical of using captive centers, primarily due to their mixed history of providing return on investment (ROI). Although many...

  • Report Understanding The Diversity In Offshore Infrastructure Management Services

    February 16, 2011 | Bill Martorelli

    The current trend toward shorter, asset-light deals allows offshore providers to compete with the global majors on a more equal footing for all but the largest infrastructure outsourcing (ITO)...

  • Report Right And Wrong Reasons To Work With Tier Two Offshore Providers

    The Right Selection Of Tier Two Specialists Is Key To Higher Value
    August 17, 2010 | Sudin Apte

    As companies focus on deriving more business value from their IT services suppliers, they find that specialists often provide niche, deep domain capability and flexibility that is tough to find in...

  • Report Inquiry Spotlight: Offshoring, Q1 2010

    Q1 2010 Saw An Increase In Offshore-Related Inquiries
    July 21, 2010 | Sudin Apte

    Sourcing and vendor management (SVM) professionals want to gain additional benefits from incumbent offshore suppliers, particularly incremental savings and improved relationship governance. Many...

  • Report Tumbling Euro Adds To European Clients' Offshoring Hurdles

    July 1, 2010 | Sudin Apte

    In 2009 Forrester's research showed Continental European firms' increased interest in offshoring. We observed many German, Nordic, Dutch, and French companies engaging with Indian providers,...

  • Report A Strategic Review Of The Top Five Offshore Vendors

    Will The Indian Big Five Deliver Business Value Post Recession?
    June 9, 2010 | Sudin Apte

    While almost the entire tech industry struggled with the recession, many offshore players remained upbeat as they continued growing and in fact increased profitability. Our research shows that new...

  • Report How Secure Is Your Offshore Work?

    Are Indian Vendors Taking Holistic Measures Or Simply Checking The Box?
    March 31, 2010 | Sudin Apte

    Terrorist attacks, data theft, and financial fraud remind us of the importance of offshore security. Government agencies and the industry association Nasscom have boasted the swift creation of...

  • Report SWOT: The Evolution Of Indian IT Service Providers Into Business Technology Competitors

    March 17, 2010 | Christopher Andrews

    Debates over the outlook for the leading Indian IT services providers have taken place for years, and the last year has been no exception. As these companies look to 2010 and beyond, they can be...

  • Report The Satyam Saga — First Anniversary Report Card

    Mahindra Satyam Is Recovering But Is No Longer A Top-Five Offshore Player
    March 5, 2010 | Sudin Apte

    Satyam Computer Services, in its new incarnation, "Mahindra Satyam," still faces the aftermath of what happened a year ago. While its situation has improved, fallout from the fraud committed by...