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  • Report Now Tech: Salesforce Implementation Services, Q2 2019

    Forrester's Overview Of 35 Salesforce Implementation Services Providers
    May 29, 2019 | Liz Herbert

    You can use Salesforce implementation services to navigate the complex and growing Salesforce product set, implement faster based on industry specialization, and re-invent the business. But to...

  • Report Now Tech: Omnichannel Customer Service Outsourcers, Q1 2019

    Forrester's Overview Of 28 Omnichannel Customer Service Outsourcing Providers
    February 14, 2019 | Ian Jacobs, Laura Naparstek

    You can use omnichannel customer service outsourcing to improve cost efficiency, quickly stand up digital engagement channels, and adjust to unexpected customer interaction volume. But to access...

  • Report Now Tech: Cloud Contact Center Providers, Q3 2018

    Forrester's Overview Of 24 Cloud Contact Center Providers
    August 10, 2018 | Art Schoeller

    You can use cloud contact center providers to rapidly deliver critical contact center capabilities, reduce or eliminate capex for hardware and software, and protect existing contact center...

  • Report Now Tech: AI-Fueled Digital-First Customer Service Solutions, Q1 2018

    Forrester's Overview Of 15 AI-Fueled Digital-First Customer Service Solution Providers
    February 28, 2018 | Kate Leggett, Ian Jacobs

    You can use AI-fueled digital-first customer service solutions to improve experiences, strengthen relationships, and deliver highly personal engagement. But to access these benefits, you'll first...