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Forrester First Insight

As the coronavirus dominates the global headlines, businesses should take the opportunity to develop business continuity plans specifically for pandemics—focusing on customer, employee, and partner needs. Read more »

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  • Webinar Innovate At The Edge

    How Edge Computing Dramatically Empowers CX, EX, And Business Value Enhancements
    October 31, 2019 | Brian Hopkins, James Staten

    In this webinar, CIO analysts James Staten and Brian Hopkins help clients better understand what edge computing is; how it extends investments in the internet of things (IoT), cloud computing, and...

  • Forum Digital Transformation & Innovation Europe 2019

    Master Tech-Driven Transformation
    June 4, 2019 | London | Pascal Matzke

    The lure of digital transformation Much of the allure of digital transformation was in its promise of leading market disruption and innovation. If you added a few emerging technologies here,...

  • Forum Digital Transformation & Innovation 2019

    Master Tech-Driven Transformation
    May 14, 2019 | Chicago | Liz Herbert, Matthew Guarini, Brian Hopkins

    The lure of digital transformation Much of the allure of digital transformation was in its promise of leading market disruption and innovation. If you added a few emerging technologies here,...

  • Report Center Your Manufacturing Digital Transformation On The Customer

    Customer Experience Leadership Is Up For Grabs
    March 12, 2018 | Ashutosh Sharma

    Most digital transformation initiatives in manufacturing industries are about improving operational efficiencies. Connected products help establish a connection with customers, but manufacturers...