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  • Report Create A Customer Engagement Network To Accelerate Your Digital Business

    Build A Customer-Centric Networking Infrastructure, Not A Technology-Focused Platform
    February 20, 2019 | Andre Kindness

    As infrastructure and operations (I&O) leaders move to support digital initiatives, they'll come to the difficult realization that their current network infrastructure can't adequately support...

  • Report Automation Technologies For Customer Engagement

    Applying Artificial Intelligence And Robotics To The Customer Journey Sets The Stage For Long-Term Digital Transformation
    July 31, 2017 | J. P. Gownder

    Infrastructure and operations (I&O) leaders have traditionally targeted and implemented automation technologies to cut costs. But the new opportunity in the age of the customer is engagement:...

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