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• Webinar Results Of The 2020 Digital Process Automation Survey

  Wednesday, August 12, 2020, 1:00 p.m.-1:40 p.m. Eastern time (18:00-18:40 GMT) | Rob Koplowitz, Abigail Livingston

  Every two years, Forrester surveys the market on digital process automation trends. The 2020 survey results confirm an increased focus on the role of process automation in supporting strategic...

• Report Top 10 Recommendations For Private Cloud Success

  What You Call It Doesn't Matter, But Defining Scope And Governance Is Crucial

  July 1, 2020 | Tracy Woo, Chris Gardner

  Despite reportedly high private cloud adoption, Forrester continues to see enterprises that are struggling with build-out. Success with private cloud comes only through embracing self-service, full...

• Report Apply Enterprise Service Management To Your Industry Processes

  From Trains To Telcos, ESM Is Reshaping Knowledge Work

  June 30, 2020 | Charles Betz, Will McKeon-White

  Enterprise service management (ESM) is expanding once again. Avid ESM users are already moving from initial successful use cases in HR and facilities to business operations for specific processes...

• Report Unify Application Portfolio Management And Cloud Tagging

  Hybrid Systems Require Common Management

  June 23, 2020 | Charles Betz, George Lawrie

  As a result of the current economic crisis, we're seeing a renewed focus on portfolio management. To provide a unified view of digital and IT portfolios for governance and rationalization,...

• Report Now Tech: Public Cloud Development Platforms In China, Q2 2020

  Forrester's Overview Of 28 Public Cloud Development Platform Providers In China

  June 18, 2020 | Charlie Dai, Danny Mu

  You can use public cloud development platforms to build the technology foundations of an adaptive enterprise and simplify digital operations, modernize business applications, and facilitate...

• Report Now Tech: Infrastructure Automation Platforms, Q2 2020

  Forrester's Overview Of 15 Infrastructure Automation Platform Providers

  June 16, 2020 | Chris Gardner

  You can use infrastructure automation platforms to model and deliver systems, augment continuous delivery efforts, and ensure compliance. But to realize these benefits, you'll first have to select...

• Report When And How To Modernize Core Applications Using Low-Code Platforms

  Enterprises Are Extending The Value Of Low-Code Development

  June 10, 2020 | John Bratincevic, John R. Rymer

  Application development and delivery (AD&D) pros using low-code development platforms are starting to tackle large, complex mission-critical (core) applications. As they do, they're learning...

• Report Your Definition Of Future Work Should Shape Your Operating Structure

  Classify Your Future Work For Successful Delivery In The Long Run

  June 4, 2020 | Gordon Barnett, Bobby Cameron

  As firms become more customer obsessed, the CIO mandate becomes richer and more complex — and that shapes the work that IT organizations must do. To succeed in this ever-changing environment, CIOs...

• Report Your Automation Psychology And Roadmap Just Shifted Gears

  Ease The Pain With A Skills-Based Future-Of-Work Plan

  May 29, 2020 | Craig Le Clair

  Forrester's "The Forrester Tech Tide™: Intelligent Automation, Q1 2020" highlights 19 intelligent automation (IA) technologies and advises on investment priorities. But because of COVID-19, the...

• Report Ten Golden Rules For RPA Success

  Focus On These Key Philosophies For Lasting Automation Value

  May 26, 2020 | Leslie Joseph, Craig Le Clair

  Robotic process automation (RPA) has catalyzed the conversation around enterprise automation. However, not every organization has succeeded at ramping up to stable, scaled automation. RPA comes...

• Forum Technology & Innovation APAC

  Learn how to become the catalyst of innovation in your enterprise.

  May 26, 2020 | Mumbai | Amit Bhatia, Frederic Giron, Leslie Joseph

  In 2020, technology leaders in the innovation-driven Asia-Pacific region have a chance to rise above the day-to-day management of IT systems and become a true catalyst of business...

• Report Create A Governance Strategy To Meet The Process Imperative

  The Shift Required To Drive Process Automation At Scale

  May 21, 2020 | Rob Koplowitz

  Digital transformation requires lots of software to enable process automation. But how do you avoid chaotic software sprawl with thousands of disconnected pockets of automation that will undermine...

• Report RPA And Test Automation Are More Friends Than Foes

  But You Can't Extend Test Automation Technology To RPA And Vice Versa

  May 15, 2020 | Diego Lo Giudice, Craig Le Clair

  Test automation has evolved for more than 30 years, with peak growth in the past five. The robotic process automation (RPA) market is fewer than 10 years old, with most of its growth in the past...

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  Webinar The Three Megatrends For Customer Service For 2020

  April 15, 2020 | Kate Leggett

  We're at a tipping point for customer service operations. Customers contact enterprises at a greater rate over a greater number of channels — shifting between them seamlessly and even using...

• Report ESM: The Software Platform For Knowledge Workers

  Enable Your Digital Business With This New Enterprise Platform

  March 24, 2020 | Charles Betz, Will McKeon-White

  Enterprise service management (ESM) has emerged from the crowded IT service management (ITSM) market. By expanding service thinking and the service catalog into domains outside of IT as well as...

• Report Now Tech: Public Cloud Development Platforms, Q1 2020

  Forrester's Overview Of 16 Public Cloud Development Platform Providers

  March 4, 2020 | Dave Bartoletti, John R. Rymer

  Application development and delivery (AD&D) pros can use public cloud development platforms to quickly develop and deliver applications to support business innovations and operations automation,...

• Report The Top Trends Driving Cloud Workload Security In 2020

  Market Consolidation, SaaS Offerings, And Remediation And DevOps Integration Are Reshaping The CWS Market

  March 3, 2020 | Andras Cser

  Cloud workload security (CWS) solutions are deployed to detect, mitigate, and prevent cloud misconfigurations, configuration drift, identity and privilege proliferations, and vulnerabilities in...

• Report Forrester's Top Customer Experience Research Findings Of 2019

  February 21, 2020 | Rick Parrish, Gina Bhawalkar, Angelina Gennis

  Forrester's customer experience (CX) research team published more than 100 reports in 2019. In this review, we pull our most important CX findings — across a range of topics — out of those reports...

• Report Intelligent Automation (RPA Plus AI) Will Release $134 Billion In Labor Value In 2022

  Embrace Six Success Drivers To Own The Future Of Work

  February 21, 2020 | Craig Le Clair

  Enterprises can realize significant value from application of intelligent automation (IA), a top agenda item. But to do so, they must align and focus automation technologies on the work personas...

• Report Research Overview: Infrastructure Technology For 2020

  Tools And Technology: The Infrastructure Transformation Playbook

  February 14, 2020 | Glenn O'Donnell, Lauren E. Nelson

  Technology infrastructure at the heart of your business is changing dramatically. The new cornucopia of technology options poses an intensified challenge for infrastructure and operations (I&O)...

• Report Forrester's Enterprise Service Management (ESM) Buying Guide, 2020

  Map ESM Providers To Your Current State, Size, And Priorities

  February 10, 2020 | Charles Betz, Will McKeon-White

  In "The Forrester Wave™: Enterprise Service Management, Q4 2019," we researched, analyzed, and scored enterprise service management (ESM) providers, providing infrastructure and operations (I&O)...

• Report It's Go Time For Application And Infrastructure Dependency Mapping (AIDM)

  Long-Awaited Dependency Mapping Is Finally Here To Bring Meaning To Your Digital Pipeline

  February 7, 2020 | Charles Betz, Rich Lane

  Visibility into complex distributed systems is crucial for modern technology operations. Despite promises, the configuration management database (CMDB) and its discovery tools never delivered...

• Report Accelerate Incident Management By Combining AIOps And ChatOps

  January 24, 2020 | Rich Lane, Will McKeon-White

  With the ever-growing complexity of IT operations, infrastructure and operations (I&O) pros need all the tools they can get to help them keep ahead of incidents and problems. AIOps provides an...

• Report The IT Financial Management — AKA TBM — Technology Solution Ecosystem

  Achieve Total Cost Visibility With ITFM/TBM Technology And Services

  January 9, 2020 | Bill Martorelli

  Solutions for IT financial management (ITFM), AKA technology business management (TBM), are evolving rapidly because of the growing need for infrastructure and operations (I&O) leaders to control...

• Report Goodbye Desktop Engineering, Hello Digital Experience Architect

  From Patches To Productivity: How Desktop Teams Will Evolve In 2020 To Meet The Needs Of The Modern Workforce

  December 18, 2019 | Andrew Hewitt

  Infrastructure and operations (I&O) professionals increasingly understand the direct link between poor technology experience and employee disengagement, burnout, and attrition. As a result, they're...