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  • Report US Tech Market Outlook For 2015 And 2016: The BT Agenda Powers Steady Expansion

    Software Expansion Offsets Weak Hardware And Outsourcing Demand
    June 29, 2015 | Andrew Bartels

    Three trends dominate our updated US tech market forecast for 2015 and 2016. First, spending by CIOs and their business partners on the business technology (BT) agenda to win, serve, and retain...

  • Report US Tech Market Outlook For 2014 And 2015 — Solid, Steady Growth

    Customer-Facing Technologies Will See The Fastest Growth
    April 24, 2014 | Andrew Bartels

    Our updated US tech market forecast indicates that US CIOs can plan for 6% to 7% increases in their tech budgets in 2014 and 2015, after several years in which they have had to be cautious in their...

  • Report The Internet Of Things Comes Home, Bit By Bit

    Digital Homes Will Get Smart In Small Steps
    December 23, 2013 | Frank E. Gillett

    The connected world's tendrils are expanding far and wide to gear like farm equipment and parking meters, yet most consumers' homes remain a simple endpoint of connectivity whose intelligence is...

  • Report Government Spending Brinksmanship Drags Down The 2013 US Tech Market Outlook

    We Cut Our 2013 Spending Growth Estimate To 3.9% From 5.7%
    October 25, 2013 | Andrew Bartels

    By rights, US CIOs should be looking at a relatively decent 6% growth in their tech purchases in 2013, as we had predicted earlier this year. Instead, the drag on the US economy and on US tech...

  • Report US Tech Market Outlook For 2013 And 2014: Better Times Ahead

    We Forecast 6% ICT Spending Growth For Both Years
    April 25, 2013 | Andrew Bartels

    US CIOs remain torn between their need to invest in new mobile, cloud, and smart technologies and their fear of encountering economic doldrums (or worse). Over the past two and a half years, these...

  • Report Web-Phone User Experience 2010: PC Laptop Manufacturers

    Forrester Applies Its Web-Phone User Experience Review Methodology To Four Top US Firms
    May 27, 2010 | Adele Sage

    Forrester applied its Web-Phone User Experience Review methodology to the experiences at four large PC laptop manufacturers: Apple, Dell, HP, and Toshiba. The results: Apple came out ahead, but the...

  • Report The All-Wireless Campus: A Westmont College Case Study

    Using WLAN, Mobile Devices, And Innovative IT To Serve A Community
    February 9, 2010 | Chris Silva

    Westmont College is a small college of 1,000 students nestled in the foothills of Santa Barbara seeking to differentiate itself by providing a completely unwired environment for students and staff....

  • Report Topic Overview: Social CRM Goes Mainstream

    January 5, 2010 | William Band, Natalie L. Petouhoff, Ph.D.

    Forrester's customer relationship management (CRM) research helps business process professionals embrace best practices — from process optimization to technology implementation — to improve...

  • Report Technographics® Survey Highlights: North American Technographics Emerging Uses Of Technology Online Survey, Q1 2009 (US)

    June 23, 2009 | Joost van Kruijsdijk

    This highlight deck summarizes the key findings from Forrester’s North American Technographics Emerging Uses of Technology Online Survey, Q1 2009 (US).

  • Report Enhance Your Product Strategy With Convenient Customer Service

    June 22, 2009 | Doug Williams

    Customer service has become an integral part of product strategy, and, as such, it should now be a primary concern of consumer product strategy professionals. Customer service has also grown more...

  • Report 802.11n: Laying The Groundwork For The Digital Home

    The State Of US Home Networking
    March 4, 2009 | Nathan Safran

    The 802.11n Wi-Fi specification is still in draft mode, but network equipment vendors are going full speed ahead in marketing 802.11n equipment. For the vast majority of consumers, 802.11n's...

  • Webinar Best And Worst Of Phone Self-Service Design, 2008

    November 13, 2008 | Adele Sage

    Forrester applied its IVR Review methodology to the phone self-service experiences at 16 firms — four each of the largest airlines, banks, department stores, and MP3 player manufacturers....

  • Report Case Study: How Msnbc.com Is First In News

    Vigilant Optimization Of Web Infrastructure Makes It Happen
    August 15, 2008 | Mike Gualtieri, James Staten

    Blazing Web site performance isn't purely a factor of Web page design. Msnbc.com, a leading online news site, said that the right infrastructure architecture can be the difference in beating its...

  • Report Client Virtualization Enables Green Customer Care Centers: A Cox Communications Case Study

    Hosted Application Virtualization Allows Workers To Bring The Call Center Home
    July 11, 2008 | Natalie Lambert, Christine E. Atwood

    As part of an initiative to differentiate its customer care centers to attract top talent, Cox Communications turned to hosted application virtualization to enable its care agents to work from...

  • Report Who Forms The Next Wave Of VoIP Consumers?

    They're Still Early Tech Adopters, So Sell VoIP As Plain Old "Voice" To Win
    December 21, 2007 | Sally M. Cohen

    VoIP providers should be happy to know that awareness of their service is growing — 62% of online consumers have heard of VoIP, compared with only 43% in 2005 — but this isn't translating as...

  • Report SWOT Analysis: Municipal Wireless Networking, Q4 2007

    Four Key Vendors Compete For Municipal Wireless Deployments
    December 10, 2007 | Sally M. Cohen

    Today's municipal wireless network vendors must couple innovative access and back-haul technology with forward-thinking network applications and services to win deals. Now these vendors must go...

  • Report SWOT Analysis: Nortel Networks Municipal Wireless Networking, Q4 2007

    A Holistic Approach To The Business Of Municipal Networks
    November 13, 2007 | Sally M. Cohen

    Nortel Network's municipal wireless networking business is committed to delivering the full municipal wireless solution: technology, services, applications, and hardware. This approach — along with...

  • Report SWOT Analysis: Motorola Municipal Wireless Networking, Q4 2007

    Motorola Aims To Be A Trusted Advisor In Municipal Wireless Networking
    November 12, 2007 | Sally M. Cohen

    Motorola's 75-year legacy of government partnerships in the wireless communications space will serve it well as it aims to become a trusted advisor to communities in the municipal wireless...

  • Report SWOT Analysis: Cisco Systems Municipal Wireless Networking, Q4 2007

    Cisco Must Tie Together WLANs With Its Late Municipal Offering
    November 7, 2007 | Sally M. Cohen

    Cisco Systems, the market leader for enterprise networking, including wireless LAN (WLAN) infrastructure, is making inroads into the municipal wireless networking market. The vendor has already...

  • Report SWOT Analysis: BelAir Networks Municipal Wireless Networking, Q4 2007

    Focused On The Technology Of Municipal Networks
    November 6, 2007 | Sally M. Cohen

    Since 2001, BelAir Networks has concentrated on developing and delivering best-in-class mobile mesh broadband networking technology. Its expandable, flexible, and modular access points address the...

  • Report Wireless Teens: Untethered, Super-Connected

    August 2, 2007 | Sally M. Cohen

    One-quarter of online teens use wireless Internet access, most at home. These wireless teens have a propensity to use the Internet for media consumption, social networking, and communication.

  • Report Monetizing Municipal Wireless Networks

    Strategist Must Plan Well To Realize The Value They Require
    July 23, 2007 | Sally M. Cohen

    Many US cities, counties, and communities recognize value — though not always financial value — in deploying their own municipal wireless networks. For many of these deployments, however, the...

  • Report VoIM Helps Online Teens Stay Connected

    July 6, 2007 | Sally M. Cohen

    Teens have added Voice over IM (VoIM) to their arsenal of tools that help them stay connected to their social networks. Many teens who use VoIM today are at the center of large and active networks.

  • Report Muni Wi-Fi Networks' Uncertain Consumer ROI

    Most Consumers Haven't Tried Public Wireless Internet Access Yet
    July 6, 2007 | Sally M. Cohen

    With the proliferation of municipal wireless projects — including city- or county-wide networks, hotspots in downtown areas, and connected mass transit vehicles — public Wi-Fi access is making a...

  • Report Survey Highlights: North American Technographics Consumer Technology Online Survey, Q1 2007

    July 5, 2007 | Ted Schadler

    This survey highlight data charts slide deck presents the key data points contained in our latest survey on consumers and technology: North American Technographics Consumer Technology Online...

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