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  • Report Three Culture Practices For Long-Term Customer Centricity

    Advanced Level: Culture Practices For CX Transformation
    November 30, 2018 | Samuel Stern

    Very few companies have truly customer-obsessed cultures that can create and sustain a competitive advantage in the marketplace. Those that do got there by innovating. These culture leaders realign...

  • Report Continuous Value Delivery Is The Foundation Of Success In A Customer-Obsessed World

    Getting Closer To The Customer Will Fundamentally Change The Tech Team As We Know It
    January 23, 2018 | Tim Sheedy

    CIOs globally are looking for ways in which they can deliver value to their digitally savvy customers, partners, and employees. Many are focusing on the continuous value delivery model. This is a...

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