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The SaaS Transformation Playbook For 2019
Optimize Your Business Applications For Value And Flexibility
Companies looking to maintain their competitive edge and execute on digital transformation strategies need modern, flexible business applications. Forrester's SaaS transformation playbook outlines...
Charts & Figures
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Key Benefits Of SaaS Applications
February 15, 2019
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Model: Total Economic Impact Analysis Summary For ERP
February 15, 2019
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Model: Total Economic Impact Analysis Summary For CRM
February 15, 2019
Search Results
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Webinar Review Your Oracle Applications Strategy And Renegotiate Your Relationship
Wednesday, March 13, 2019, 11:00 a.m.-11:40 a.m. Eastern time (15:00-15:40 GMT) | Duncan JonesThis webinar provides important insight on this technology giant to help clients reassess Oracle’s role in their business applications strategies. We discuss some of Oracle applications'...
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Report Quantifying The Business Value Of SaaS
Business Case: The SaaS Transformation Playbook
Software-as-a-service (SaaS) continues to grow in popularity across every type of enterprise application. And SaaS purchases can be both expensive and mission-critical — putting more pressure on...
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Report Drive Greater Speed, Innovation, And Adoption With SaaS Transformation
Executive Overview: The SaaS Transformation Playbook
February 13, 2019 | Liz HerbertCompanies looking to maintain their competitive edge and execute on digital transformation strategies need modern, flexible business applications. Forrester's software-as-a-service (SaaS)...
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Webinar The Top Insurance Technology Trends To Watch In 2019
February 12, 2019 | Ellen CarneyInsurance firms recognize that their future depends on the digital initiatives that drive better customer experience and more efficient operations. But heightening customer expectations, stalled...
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Report Streamline Your Business App Selection By Emphasizing Outcomes Versus Features
Selection: The SaaS Transformation Playbook
February 7, 2019 | Duncan Jones, Paul D. HamermanChoosing business applications is a common task, but many application development and delivery (AD&D) leaders struggle to do it well. We see many poor decisions that result from flawed processes....
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Report Weighing The Options To Oracle's New Java SE Subscription
Oracle's Licensing Changes Spur Clients To Consider Alternatives
In June 2018, Oracle announced a new support model for its commercial Java runtime, Oracle Java SE. Java SE Subscription is a jarring disruption to long-term Java shops, including hikes in support...
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Report Create A Collaborative SaaS Migration Road Map That Is Fast, Not Perfect
Road Map: The SaaS Transformation Playbook
February 1, 2019 | Duncan JonesForrester Analytics data shows that two-thirds of software decision makers in enterprises plan to replace or complement their enterprise resource planning (ERP) software with software-as-a-service...
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Report Forrester Infographic: Drive Digital Business Success By Applying Agile-Plus-Architecture
January 31, 2019 | Randy HeffnerEnterprises must rapidly adapt to keep pace with digital disruption. Delivering once isn't enough: An organization must be able to sustain and increase its rate of change over time. Agile...
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Report Five Essential Components Of Great SaaS Governance To Balance Agility And Risk
Management: The SaaS Transformation Playbook
Software-as-a-service (SaaS) solutions foster a faster, more agile approach to application deployment — a necessity for digital business. SaaS is a major component of any digital transformation...
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Report The Five CRM Trends In 2019 That Will Shape Engagement, Relationships, And Revenue
Vision: The CRM Playbook
January 22, 2019 | Kate LeggettIn the age of the customer, good customer experiences are the only sources of competitive differentiation. CRM has the potential to transform customer relationships, but firms have only started to...
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Report Understanding The Cloud Services Provider Landscape
Landscape: The Cloud Computing Playbook
With cloud computing services now central to modern technology strategy, the challenge for infrastructure and operations (I&O) professionals is to focus on selecting the right partners and planning...
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Report China Tech Market Outlook, 2019 To 2020
2019 Will Be A Year Of Rebalancing For China's Decision Makers
January 15, 2019 | Charlie DaiTechnology spending in China will reach US$256 billion in 2019 as the Chinese government and enterprises leverage digital technologies to further drive reforms and transformations. This report...
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Report Now Tech: Customer Communications Management, Q1 2019
Forrester's Overview Of 17 CCM Providers
January 11, 2019 | Craig Le ClairYou can use customer communications management (CCM) to format, personalize, and distribute content to support physical and electronic communications and improve the customer experience. But to...
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Report Now Tech: Rapid App Delivery, Q1 2019
Forrester's Overview Of 41 Rapid-App-Delivery Providers
Digital process automation for wide deployments (AKA DPA-wide) and low-code development platforms let application development and delivery (AD&D) pros and their business partners automate and...
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Playbook The SaaS Transformation Playbook For 2019
Optimize Your Business Applications For Value And Flexibility
Companies looking to maintain their competitive edge and execute on digital transformation strategies need modern, flexible business applications. Forrester's SaaS transformation playbook outlines...
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Report Ten Key Strategies For Pivoting Enterprise Applications To SaaS
Strategy: The SaaS Transformation Playbook
December 20, 2018 | George LawrieUsing a software-as-a-service (SaaS) model, enterprises can focus on business outcomes instead of working around technology limitations. SaaS clients enjoy faster, more flexible deployment and more...
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Report Scoring Our 2018 Cloud Predictions
We Were Spot-On For Three, Early On Four, And Reaching On Three
Every year, Forrester predicts what lies ahead for cloud in the year to come. But have these predictions proven true over the past year for infrastructure and operations (I&O) professionals? This...
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Playbook The CRM Playbook For 2019
Transform Customer Processes And Systems To Improve Experiences
The age of the customer means that a focus on the customer now matters more than any other strategic imperative. Forrester's CRM playbook outlines four steps that application development and...
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Report Gauge Your CRM Maturity
Assessment: The CRM Playbook
December 10, 2018 | Kate LeggettAn explosion of channels, new technologies like artificial intelligence, and demanding consumers challenge organizations to reshape the way that they target, acquire, retain, understand, and...
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Report The Forrester New Wave™: SaaS Marketplaces, Q4 2018
The Eight Providers That Matter Most And How They Stack Up
December 6, 2018 | Liz HerbertIn Forrester's evaluation of the emerging market for software-as-a-service (SaaS) marketplaces, we identified the eight most significant providers in the category — Adobe, ADP, Alibaba, Amazon Web...
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Playbook The Contact Centers For Customer Service Playbook For 2019
Transform The Contact Center For Customer Service Excellence
Customer service is at a tipping point. Customers contact enterprises more often and in more channels; they shift between channels seamlessly and even use multiple channels simultaneously....
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Report Vendors Battle For The Heart Of The Contact Center
Landscape: The Contact Centers For Customer Service Playbook
The heart of the contact center comprises a set of complex, unintegrated technologies, which firms must leverage to deliver quality service. But application development and delivery (AD&D) pros...
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Report Rethink Your SaaS Negotiation Strategy With Three Best Practices
Execution: The SaaS Transformation Playbook
Software-as-a-service (SaaS) negotiation requires a unique approach; neither traditional software negotiation tactics nor hosting practices will suffice. But too many clients still don't know how...
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Report Predictions 2019: Cloud Computing
Cloud Comes Of Age As The Foundation For New Digital Application Platforms, Both Inside And Outside The Data Center
Public cloud adoption is mainstream today, but only a small fraction of core business applications run in a public or private cloud. In 2019, a major transformation of legacy apps using powerful...
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Report Take The Wheel: Build Your Cloud Computing Strategic Plan Now
Strategic Plan: The Cloud Computing Playbook
October 26, 2018 | Dave BartolettiYour customers demand more cloud-enabled experiences. Your business leaders want the latest cloud applications; your developers want new cloud-native tools to deliver software faster; and your tech...