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The SaaS Transformation Playbook For 2019

Drive Greater Speed, Innovation, And Adoption With SaaS Transformation

Companies looking to maintain their competitive edge and execute on digital transformation strategies need modern, flexible business applications. Forrester's software-as-a-service (SaaS)...

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  • Report Rating Customer Service Experiences, 2010

    Consumers Evaluate Customer Service At 92 Companies
    January 28, 2010 | Bruce D. Temkin

    Forrester asked more than 4,600 US consumers about their customer service experiences with companies across 14 industries. Barnes & Noble and Kohl's received the highest rating, while Charter...

  • Report The Next Wave Of IT Investment Is Smart Computing

    Smart Computing Drives The New Era Of IT Growth
    January 5, 2010 | Simon Yates

    Like the mainframe, personal, and network computing eras that have gone before it, "Smart Computing" will usher in a new era of technology innovation and growth. But, says Andrew Bartels, it will...

  • Report Spotlight On: The IT Management Software Challengers

    An Overview Of The Challengers In The IT Management Software Market
    December 28, 2009 | Eveline Oehrlich

    The 2009 IT management software (ITMS) market seems to favor smaller vendors to the detriment of larger ones, as preliminary results for the first three quarters of 2009 show that the megavendor...

  • Report Smart Computing Drives The New Era Of IT Growth

    A New Tech Investment Cycle Holds Seismic Promise — And Challenges
    December 4, 2009 | Andrew Bartels

    The technology industry has entered a new cycle of tech innovation and growth, which we are calling "Smart Computing." Like prior cycles of mainframe computing, personal computing, and network...

  • Report The State Of SMB IT Budgets: 2009

    Business Data Services North America And Europe
    August 7, 2009 | Heidi Shey, Andrew Bartels

    This document provides SMB highlights of an extensive data set collected via Forrester's Enterprise And SMB Global IT Budgets And Spending Survey, Q2 2009. Overall, the global recession has made...

  • Report There's Gold For Vendors In Stimulus Packages

    But It Will Take Mining To Get At The Opportunities That Exist

    As economies around the world slid into recession, governments in the US and many other countries rushed out economic stimulus programs. Many programs have funds explicitly set aside for technology...

  • Report US Enterprise Versus SMB IT Budgets In 2009

    Enterprises Will Not Do As Badly As SMBs In Many Verticals In 2009 Downturn
    May 7, 2009 | Andrew Bartels

    US IT budgetary spending will fall in 2009 by 2% as the recession takes its toll on US businesses and governments. Contrary to past experience, small and medium-size business (SMB) IT spending will...

  • Report How Are Recruiters Affected By This Year's Trends In US IT Occupations?

    April 3, 2009 | Zach Thomas

    It's no surprise that with the current economic conditions we will see a decrease in total IT jobs and IT salaries will see almost no growth in 2009. What does this mean for human resources (HR)...

  • Report Don't Panic! The IT Jobs Picture Isn't As Bad As You Think

    Where The Jobs Are: 2009 US IT Occupation Trends
    March 19, 2009 | Simon Yates

    The economic slowdown is affecting everyone, including infrastructure and operations (I&O) professionals. With all the news of layoffs and bailouts, you couldn't be blamed for worrying about how...

  • Report Where The Jobs Are: 2009 US IT Occupation Trends

    A Profile Of IT Department And IT Vendor Use Of IT Occupations
    March 5, 2009 | Andrew Bartels

    The US market for jobs in information technology will not escape the US recession, with total jobs in IT occupations down by 1.2% in 2009. While the recession will be painful for those in IT...

  • Report Emerging Energy Technologies Open Opportunities For The Technology Industry

    And No, We're Not Talking Just About Green IT
    January 20, 2009 | Tom Grant, Ph.D.

    The global drive to research and deploy new energy technologies creates major opportunities for technology companies. Information technology — from collaboration tools to custom-built research...

  • Report Mobile Application Evaluations And Pilots By Industry

    July 9, 2008 | Ellen Daley

    An industry comparison of eight types of mobile applications currently being evaluated or piloted by firms. See what's hot and what's not, and which industries may be poised to take the lead in...