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  • Customer Relationship Management (CRM)
  • Kate Leggett
  • Transform IT to win, serve, and retain customers
  • Online Maturity Assessment

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  • Report Gauge Your Customer Service Maturity

    Assessment: The Contact Centers For Customer Service Playbook
    August 27, 2019 | Kate Leggett, Ian Jacobs

    An explosion of channels, new technologies like artificial intelligence, and increasingly demanding consumers challenge organizations to reshape their service approach in the age of the customer....

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