Charts & Figures
-
Emerging Technologies Affecting The Healthcare Industry
June 10, 2019
-
AI Healthcare Use Cases
June 10, 2019
-
Search Results
-
Webinar Biometrics At The Crossroads: The Coming Privacy Versus Usability Battle
Tuesday, July 16, 2019, 11:00 a.m.-11:40 a.m. Eastern time (16:00-16:40 GMT) | Merritt MaximThe last few years have seen a growth in interest in using biometric technologies (including facial, finger, and voice) to drive authentication experiences while improving customer experience. But...
-
Report Improve The Human Condition To Drive Your Healthcare Innovation
Opportunities Extend Beyond Pure Healthcare And Include Your Own Employees
June 10, 2019 | James StatenAll your innovation investments and efforts should be driven by customer experience (CX) insights. For nearly every industry, a key aspect of this is the challenges customers face in their everyday...
-
Report Improve Open Banking Customer Authentication Experiences With Biometrics
Improving Payment Security Must Not Sacrifice Customer Experience
May 10, 2019 | Paul McKayThe introduction of the second Payment Services Directive (PSD2) on January 13, 2018 revolutionized the European financial services industry. In 2019, financial services professionals will focus on...
-
Report The Top Trends For Healthcare Providers In 2019
2019 marks a year of transition for healthcare delivery as a bevy of market forces will catalyze change. Providers are under threat from new entrants and disruptors, being pushed to take on more...
-
Report Top Trends Shaping IAM In 2019
Landscape: The Identity And Access Management Playbook
For today's digital businesses, identity and access management (IAM) involves more than just provisioning and enforcing employee access to corporate applications and data. Security and risk (S&R)...
-
Report Now Tech: Crisis Communication And Mass Notification Solutions, Q4 2018
Forrester's Overview Of 17 Crisis Communication And Mass Notification Providers
December 18, 2018 | Merritt MaximYou can use crisis communication and mass notification solutions to improve your response to critical events and incidents that disrupt business, hamper employee productivity, or threaten physical...
-
Report The Future Of Identity And Access Management
Vision: The Identity And Access Management Playbook
Identity and access management (IAM) capabilities have become critical in the fight to protect customers from account takeover, identity theft, and privacy abuses. Business leaders, CIOs, and CISOs...
-
Report The State Of Consumer Authentication, 2018 (US)
Keep Up With Digital Consumers
Consumer online authentication habits are evolving, including password usage, two-factor authentication adoption, and biometrics. This infographic looks at authentication behaviors and attitudes of...
-
Report The State Of Facial Recognition For Authentication And Verification
Facial Recognition Expedites Critical Identity Processes For Consumers And Employees
Facial recognition (FR) expedites mobile logins, reduces password-related help desk calls, and makes authentication more secure. Antifraud and compliance pros should consider FR for the unique...
-
Report Best Practices: Behavioral Biometrics
Behavioral Biometrics Has Assumed A Greater Role Since The Equifax Breach
Preventing identity theft and account takeover is no small feat. Many solutions that address these concerns impede the user experience, create unnecessary friction, and increase help desk support...
-
Report Digital CX Trends, 2018
Landscape: The Digital Customer Experience Improvement Playbook
In our 2017 edition of this digital CX trends report, Forrester identified how technology was advancing user interfaces by adding AI enablers and how innovation labs and employee tools that support...
-
Report The Forrester Tech Tide™: Virtual Care For Digital Health, Q1 2018
15 Technologies Move Healthcare From The Hospital To The Home
February 12, 2018 | Kate McCarthy, Alex KramerVirtual care is increasingly critical to healthcare firms' ability to win, serve, and retain their customers. To accelerate their performance in virtual care, companies are evaluating and adopting...
-
Report Top Trends Shaping IAM In 2018
For today's digital businesses, identity and access management (IAM) involves more than just provisioning and enforcing employee access to corporate applications and data. Security and risk (S&R)...
-
Report Predictions 2018: Europe's Privacy Laws Will Bite US Martech And Slow AI's March Into Marketing
November 7, 2017 | Fatemeh Khatibloo, Samantha Merlivat, Alexander Spiliotes2018 will be a difficult year for B2C marketers as regulators flex their new muscles and consumers use their wallets to vote for the privacy they want. Marketing vendors will face massive fines,...
-
Report Best Practices: Maximize The Business Value Of Biometrics
Avoid Common Mistakes To Realize The Benefits Of Biometrics
Biometrics helps your employees and customers engage more securely and seamlessly with your business. However, business leaders are often hesitant to consider biometrics because of unfamiliarity...
-
Report TechRadar™: Digital Store Customer Experience Technology, Q3 2016 (Updated)
October 3, 2017 | Ananda Chakravarty, Lily VaronPromising technologies to revolutionize the in-store shopping experience for consumers are inundating retailers. Our research shows that most of these experiences miss the mark today. To help both...
-
Report The Forrester Wave™: Risk-Based Authentication, Q3 2017
ThreatMetrix Leads With Device Support And Flexible Case Management; Kount, IBM, And Easy Solutions Follow Closely Behind
July 17, 2017 | Andras CserIn our 32-criteria evaluation of risk-based authentication (RBA) providers, we identified the eight most significant ones — CA Technologies, Easy Solutions, IBM, Kount, LexisNexis Risk Solutions,...