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Forrester First Insight

As the coronavirus dominates the global headlines, businesses should take the opportunity to develop business continuity plans specifically for pandemics—focusing on customer, employee, and partner needs. Read more »

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  • Report Humanize Feedback To Drive VoC Engagement And Action

    How Embracing Other Forms Of Feedback Solves Challenges And Innovates Your VoC Program
    December 3, 2019 | Faith Adams

    Companies continue to invest in VoC technologies but don't make the most of these investments by adopting capabilities that improve and innovate their VoC programs. These programs struggle with...

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