1 result in Everything
 
Sort by:
Refine
  • Artificial Intelligence (AI)
  • Customer-obsessed operating model
  • Caleb Ewald

Search Results

  • Report Predictions 2020: Customer Service

    Automation Remakes The Contact Center Organization
    October 31, 2019 | Ian Jacobs, Art Schoeller, Kate Leggett

    We've survived the hype storm around chatbots . . . barely. 2020 will mark the beginning of the concrete alterations that AI beyond chatbots will make to customer service and contact center groups....

Content Type

Apply