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• Webinar AI Predictions 2020

  A Conversation With The Analysts Who Made Them

  Monday, January 27, 2020, 1:00 p.m.-2:00 p.m. Eastern time (18:00-19:00 GMT) | Srividya Sridharan, Mike Gualtieri, Ian Jacobs

  The artificial intelligence (AI) zeitgeist today is filled with grand vision, pragmatism, hope, fear, success, failure, and everything in between. As with any megatrend, AI has captured the...

• Report The CIO's Guide To Augmented, Mixed, And Virtual Reality

  Build Future-Of-Work Scenarios For Your Employees To Increase Productivity, Quality, And Employee Experience

  November 21, 2019 | J. P. Gownder

  The future of work requires CIOs and their business partners to bring all the benefits of digitalization to employees. Employees in frontline jobs — from surgeons to field service technicians to...

• Report Predictions 2020: Automation

  Utilize Strike Teams To Fend Off The Automation Paradox

  October 30, 2019 | Chris Gardner, Craig Le Clair, J. P. Gownder

  Automation — a diverse set of technologies ranging from robotic process automation (RPA) to continuous delivery (CD) to hybrid cloud management and beyond — is a key investment for CIOs and their...

• Report Ten Ways To Prepare For The Next Recession

  Whether A Downturn Arrives Or Not, Becoming An Adaptive Enterprise Will Drive Customer Obsession And Better Business Results

  June 27, 2019 | J. P. Gownder

  Although downturns are notoriously hard to forecast, as 2019 gets underway, talk of recession is widespread. Whether or not recession strikes, enterprise leaders should take heart: The business...

• Report Improve The Human Condition To Drive Your Healthcare Innovation

  Opportunities Extend Beyond Pure Healthcare And Include Your Own Employees

  June 10, 2019 | James Staten

  All your innovation investments and efforts should be driven by customer experience (CX) insights. For nearly every industry, a key aspect of this is the challenges customers face in their everyday...

• Forum Digital Transformation & Innovation India 2019

  Master Tech-Driven Transformation

  May 28, 2019 | Mumbai | Amit Bhatia, Frederic Giron, Leslie Joseph

  The lure of digital transformation Much of the allure of digital transformation was in its promise of leading market disruption and innovation. If you added a few emerging technologies here,...

• Report The Forrester Tech Tide™: AI, Automation, And Robotics For Customers And Employees, Q2 2019

  18 Technologies Underpin Customer And Employee Engagement

  May 16, 2019 | J. P. Gownder, Brandon Purcell

  Customers want better experiences, and employees want to feel more empowered in their jobs. There are very few technologies that can play a significant role in both customer and employee engagement...

• Report How To Achieve The Healthcare Quadruple Aim With Artificial Intelligence

  Strategies For Success Today And Beyond

  April 30, 2019 | Arielle Trzcinski, Kjell Carlsson, Ph.D., Jeff Becker

  When healthcare organizations (HCOs) deploy AI effectively, it enables them to achieve the Quadruple Aim. HCOs still face challenges executing on their AI strategies; however, many have seen early...

• Report The Forrester Wave™: Contract Lifecycle Management For All Contracts, Q1 2019

  The 13 Providers Of CLM Solutions For All Contracts That Matter Most And How They Stack Up

  January 8, 2019 | Andrew Bartels

  In our 30-criteria evaluation of contract lifecycle management (CLM) providers for all contracts, we identified the 13 most significant ones — Agiloft, Apttus, CLM Matrix, Cobblestone, Concord,...

• Report Top Research For CIOs: Customer Experience

  Help Your Firm Realize The Value Of Superior CX

  December 11, 2018 | Matthew Guarini

  In the age of the customer, the ability to deliver a quality experience to your customers is a key differentiator. Position yourself to be the company that customers love, trust, and come back to,...

• Report Predictions 2019: Artificial Intelligence

  No Pain, No Gain With Enterprise AI

  November 6, 2018 | Michele Goetz, Brandon Purcell, Craig Le Clair

  Your enterprise AI journey is going to be a rollercoaster. You want immediate rewards from AI but realize the risks. You will overcome your cautious cynicism by overplanning. You'll dive in anyway...

• Report Predictions 2019: Automation

  Automation Technologies Will Drive Success From The Service Desk To Customer Service And Beyond

  November 6, 2018 | J. P. Gownder, Craig Le Clair, Bill Martorelli

  Automation technologies — a diverse set of technologies from robotic process automation (RPA) to business process management (BPM) to artificial intelligence (AI) and beyond — are becoming a key...

• Report Automation, AI, And Robotics Aren't Quick Wins

  You Can Derive Value Today, But You're Really Investing For The Decade-Long Journey

  October 29, 2018 | J. P. Gownder

  Automation, artificial intelligence (AI), and robotics have risen to the top of the CIO agenda, but hype and under-performing early experiments raise concerns. Organizations that succeed with these...

• Report The CIO's Guide To Automation, AI, And Robotics

  Driving Business Value Requires Investments In Strategic Competencies

  April 10, 2018 | J. P. Gownder

  Automation technologies such as artificial intelligence (AI), robotic process automation (RPA), and physical robots give CIOs the chance to help their company rethink its business model and drive...