Charts & Figures
View all 1,565 Charts & Figures
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Assess Your Digital Capabilities Across 22 Competencies
June 17, 2019
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Search Results
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Forum CX Europe 2019
Change The Game: Leading Radical CX Innovation
November 14, 2019 | Joana van den Brink-QuintanilhaFirst, the good news. Customer experience (CX) leaders have successfully elevated and transformed the practice of CX over the past decade. We’ve become more professional, more analytical, and...
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Forum Privacy & Security 2019
The Technology of Trust
Privacy is the new competitive advantage. Your customers increasingly gravitate to brands they trust. How do you weave trust into the core of your brand promise and value proposition? How can you...
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Forum CX Singapore 2019
Change The Game: Driving Radical CX Innovation
First, the good news. Customer experience (CX) leaders have successfully elevated and transformed the practice of CX over the past decade. We’ve become more professional, more analytical, and...
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Webinar Digital Banking Engagement Platforms, Q3 2019: Digital Front Ends To Better Serve Your Customer
Using The Forrester Wave™
Tuesday, July 30, 2019, 11:00 a.m.-12:00 p.m. Eastern time (16:00-17:00 GMT) | Jost HoppermannThis webinar explains why digital banking engagement platforms (DBEPs, formerly omnichannel banking solutions) are important and how Forrester sees them evolving. After a short look at the...
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Webinar Biometrics At The Crossroads: The Coming Privacy Versus Usability Battle
Tuesday, July 16, 2019, 11:00 a.m.-11:40 a.m. Eastern time (16:00-16:40 GMT) | Merritt MaximThe last few years have seen a growth in interest in using biometric technologies (including facial, finger, and voice) to drive authentication experiences while improving customer experience. But...
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Webinar The Beginner's Guide To Regtech And The Digital Transformation Of Compliance
Thursday, July 11, 2019, 1:00 p.m.-1:40 p.m. Eastern time (18:00-18:40 GMT) | Renee Murphy, Alla ValenteDigital transformation has fundamentally changed how businesses in every industry operate and deliver value to their customers. Now their compliance function must also leverage digital technology...
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Webinar Chart Your Course To Marketing Measurement Maturity
Tuesday, July 9, 2019, 11:00 a.m.-11:40 a.m. Eastern time (16:00-16:40 GMT) | Tina Moffett, Jim NailMarketing measurement and optimization is an indispensable discipline for B2C marketing leaders because it helps tame the flood of marketing and customer data, providing insights that fuel business...
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Webinar Differentiating Capabilities Of Data Security Portfolio Vendors
Using The Forrester Wave
Monday, June 24, 2019, 11:00 a.m.-11:40 a.m. Eastern time (16:00-16:40 GMT) | Heidi SheyMajor data security vendors and tech titans like Microsoft and Google have expanded their portfolio of capabilities to approach data security in a holistic and integrated fashion. This expansion...
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Webinar Protect Against Bad Bots That Are Trying To Kill Your Customer Experience
Tuesday, June 18, 2019, 11:00 a.m.-12:00 p.m. Eastern time (16:00-17:00 GMT) | Amy DeMartineYou may have heard about chatbots, but did you know that 38% of internet traffic comes from automated programs called bots and more than half of this is malicious? These bots are simple programs...
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Report Assess Your Digital Insurance Capabilities
Assessment: The Digital Insurance Strategy Playbook
June 17, 2019 | Jeffery WilliamsEvolving customer preferences and nontraditional competitive pressures ranging from retail giants like Amazon and insurtech innovators like Lemonade are disrupting the insurance industry. In...
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Report Digital Feature Fixes: Take Concrete Steps To Improve Your Digital Banking Capabilities
Learn From The Best Digital Experiences In The Industry
Building great digital banking experiences isn't easy. Some digital banking teams have made preventable mistakes that make digital touchpoints less effective or harder to use than they can be....
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Webinar Cloud Security Gateways — Key Trends And Vendor Landscape
Using The Forrester Wave™
June 12, 2019 | Andras CserCloud security gateways (CSGs) are a key component of protecting data both on-premises and in the cloud. This webinar looks at buyer behaviors and the vendor landscape of CSGs. Key...
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Report The US Customer Experience Index, 2019
How Brands Build Loyalty With The Quality Of Their Experience
June 11, 2019 | Rick ParrishHow well do leading brands build loyalty with the quality of their customer experience (CX)? This year, we reveal the scores of all 260 brands across 16 industries in the US Customer Experience...
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Forum CX NYC 2019
Change The Game: Leading Radical CX Innovation
First, the good news. Customer experience (CX) leaders have successfully elevated and transformed the practice of CX over the past decade. We’ve become more professional, more analytical, and...
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Report Quick Take: Australia's PayID Breach Demonstrates The Importance Of Customer Trust
This week, a security breach involving the PayID service of Australia's New Payments Platform (NPP) came to light — an incident affecting tens of thousands of bank customers. Malicious actors used...
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Webinar How To Tame Technology Distraction In Your Workplace
June 5, 2019 | Andrew HewittWhether you know it or not, technology distraction is a problem in your workplace. Very few companies recognize how pervasive technology distraction is in their working environment and how it...
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Forum Digital Transformation & Innovation Europe 2019
Master Tech-Driven Transformation
The lure of digital transformation Much of the allure of digital transformation was in its promise of leading market disruption and innovation. If you added a few emerging technologies here,...
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Report The Forrester Banking Wave™: Indian Mobile Apps, Q2 2019
While Evolving New Functionality, Focus On Usability Too
Mobile apps have become the touchpoint of choice for millions of Indians to manage their finances. Digital banking teams need to build mobile banking experiences around customer needs, empowering...
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Report Video: Monzo Account Opening Review
Watch Our Video On Opening A Monzo Account
Monzo is one of the best known of more than a dozen digital banks now operating in the UK. Over the past four years, Monzo has won 2 million customers — half of them in the past eight months. We...
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Report The Forrester Banking Wave™: European Mobile Apps, Q2 2019
The Gap Is Growing Between Leaders Aiming For Excellence And The Others
Mobile apps have become the touchpoint of choice for millions of Europeans to manage their finances. Digital banking teams need to build mobile banking experiences around customer needs, empowering...
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Webinar Come Together (Right Now) To Deliver The Next Best Experience
May 29, 2019 | Brandon PurcellThe next analytical paradigm has arrived: introducing the next best experience (NBX). The NBX is the fourth iteration of the “next best” saga — preceded by next best product,...
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Forum Digital Transformation & Innovation India 2019
Master Tech-Driven Transformation
The lure of digital transformation Much of the allure of digital transformation was in its promise of leading market disruption and innovation. If you added a few emerging technologies here,...
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Report Don't Select Banking Software Without Understanding The State Of The Banking Platform Market
Results From Forrester's Global Banking Platform Deals Survey 2019
May 24, 2019 | Jost HoppermannState-of-the-art banking platforms — or elements of them like core banking and digital channels — can create fresh opportunities for banks and their application development and delivery (AD&D)...
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Report Educate Customers To Help Them Make More Confident Banking Decisions
Digital Feature Fix: Help Prospects Understand How Banking Products Work
May 23, 2019 | Alyson ClarkeMost consumers need and want help to understand products and make better financial decisions. Educational tools can engage prospects and further their relationship with the brand. Banks and credit...
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Webinar CIO Guide To 5G Connectivity And Strategy
May 23, 2019 | Dan BielerAs a CIO, are you familiar with the core capabilities of 5G? When will these capabilities become available? What are the differences between 5G releases 15, 16, and 17? Do these release cycles...