Search Results
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Forum CX Europe 2019
Change The Game: Leading Radical CX Innovation
November 14, 2019 | Joana van den Brink-QuintanilhaFirst, the good news. Customer experience (CX) leaders have successfully elevated and transformed the practice of CX over the past decade. We’ve become more professional, more analytical, and...
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Forum Privacy & Security 2019
The Technology of Trust
Privacy is the new competitive advantage. Your customers increasingly gravitate to brands they trust. How do you weave trust into the core of your brand promise and value proposition? How can you...
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Forum CX Singapore 2019
Change The Game: Driving Radical CX Innovation
First, the good news. Customer experience (CX) leaders have successfully elevated and transformed the practice of CX over the past decade. We’ve become more professional, more analytical, and...
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Forum CX NYC 2019
Change The Game: Leading Radical CX Innovation
First, the good news. Customer experience (CX) leaders have successfully elevated and transformed the practice of CX over the past decade. We’ve become more professional, more analytical, and...
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Webinar How To Tame Technology Distraction In Your Workplace
Wednesday, June 5, 2019, 1:00 p.m.-1:40 p.m. Eastern time (18:00-18:40 GMT) | Andrew HewittWhether you know it or not, technology distraction is a problem in your workplace. Very few companies recognize how pervasive technology distraction is in their working environment and how it...
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Forum Digital Transformation & Innovation Europe 2019
Master Tech-Driven Transformation
The lure of digital transformation Much of the allure of digital transformation was in its promise of leading market disruption and innovation. If you added a few emerging technologies here,...
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Webinar Come Together (Right Now) To Deliver The Next Best Experience
Wednesday, May 29, 2019, 1:00 p.m.-2:00 p.m. Eastern time (18:00-19:00 GMT) | Brandon PurcellThe next analytical paradigm has arrived: introducing the next best experience (NBX). The NBX is the fourth iteration of the “next best” saga — preceded by next best product,...
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Forum Digital Transformation & Innovation India 2019
Master Tech-Driven Transformation
The lure of digital transformation Much of the allure of digital transformation was in its promise of leading market disruption and innovation. If you added a few emerging technologies here,...
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Webinar CIO Guide To 5G Connectivity And Strategy
Thursday, May 23, 2019, 11:00 a.m.-12:00 p.m. Eastern time (16:00-17:00 GMT) | Dan BielerAs a CIO, are you familiar with the core capabilities of 5G? When will these capabilities become available? What are the differences between 5G releases 15, 16, and 17? Do these release cycles...
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Webinar Use The Four-Step GQKD Framework To Select The KPIs That Matter Most And Drive More Actions From Data And Insights
Tuesday, May 21, 2019, 11:00 a.m.-11:40 a.m. Eastern time (16:00-16:40 GMT) | Cinny LittleFirms continue to play a data-to-insights game of “telephone.” In the data-to-insights version, insights tumble into a gap between data-to-insights pros and stakeholders with...
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Webinar Breakthrough Or Bust: Introducing Forrester's Consumer Energy Index, A Formula For Consumer Readiness
Tuesday, May 14, 2019, 11:00 a.m.-11:40 a.m. Eastern time (16:00-16:40 GMT) | Anjali LaiEmpowered consumers appear to latch onto new experiences faster than innovators can build them. Still, business leaders know the pain of failing to win consumers’ attention, lead them to...
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Forum Digital Transformation & Innovation 2019
Master Tech-Driven Transformation
The lure of digital transformation Much of the allure of digital transformation was in its promise of leading market disruption and innovation. If you added a few emerging technologies here,...
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Forum CX Sydney 2019
Change the Game: Driving Radical CX Innovation
Good news. CX leaders have successfully elevated and transformed the practice of CX over the past decade. We’ve become more professional, more analytical, and more focused on business impact....
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Webinar Changing Expectations Fuel Direct-To-Consumer Disruption
Thursday, April 25, 2019, 11:00 a.m.-12:00 p.m. Eastern time (16:00-17:00 GMT) | Anjali Lai, Jim NailA wave of so-called digitally native direct-to-consumer (DTC) startups have burst on the scene, gaining market share and media attention. Long-standing brands are scrambling to respond with their...
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Webinar Blockchain/DLT: A Review Of The State Of The Art
Wednesday, April 24, 2019, 11:00 a.m.-12:00 p.m. Eastern time (16:00-17:00 GMT) | Martha BennettThe rate of innovation in distributed ledger technology (DLT, also known as blockchain) has been, and still is, tremendous. We’re also seeing projects transition from pilot phase to...
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Webinar Moonshot Innovations Are Key To Ensuring Future Market Leadership
Tuesday, April 23, 2019, 1:00 p.m.-1:40 p.m. Eastern time (18:00-18:40 GMT) | James StatenIn the digital transformation era, tech-driven innovations are key to market leadership. Yet most firms focus their efforts on tactical or competitive enhancements — not net-new value...
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Report The Australia Banking Customer Experience Index, 2018
How Australian Banks Earn (And Lose) Loyalty With The Quality Of Their Experience
How well do leading banks earn loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of eight banks that we analyzed as part of the Australia...
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Webinar Banks Must Personalize Or Perish
Personalized recommendations and offers are becoming commonplace. Customers expect personalization in all facets of their life and from all firms they interact with. But banks are getting it...
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Report Prepare For Blockchain In Your Supply Chain
There's Hope Beyond The Hype
Blockchain solutions appear to promise resolution to long-term supply chain challenges such as end-to-end visibility, transparency, and intelligent fulfillment. Traditional supply chains achieve...
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Report Take Concrete Steps To Improve Your Digital Banking Capabilities
Learn From The Best Digital Experiences In The Industry
Building great digital banking experiences isn't easy. Some digital banking teams have made preventable mistakes that make digital touchpoints less effective or harder to use than they can be....
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Report Australian Financial Services Firms Need To Step Up And Fix Home Lending
Let The Royal Commission Be The Catalyst To Advocate For Your Customers And Rebuild Trust
April 8, 2019 | Zhi-Ying BarryThe Australian government's Royal Commission revealed major flaws in the country's home lending market. So far, the industry's response has been inadequate; financial services firms have yet to...
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Webinar Digital Business Transformation Accelerators
Digital transformation is a term now so widely misused that it’s hard to know what is real transformation and what is simply a new technology project (and is there a difference?). Our latest...
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Report Use In-App Messaging To Drive App Updates
Screen-Shot Examples Of In-App Messaging Highlight Best Practices
April 5, 2019 | Julie A. AskOne of the most frequently asked questions Forrester receives from mobile app product owners is, “What do I need to do to drive app updates?” In-app messaging is one method. Progressively urgent...
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Report Digital Trends 2019: European Wealth And Investment Management
Maintain Your Digital Course Through Choppy Waters
April 5, 2019 | Oliwia BerdakEuropean wealth and investment firms face a host of challenges in 2019. Political uncertainty and slowing economies are driving market volatility and redemptions. As these begin to bite, firms must...
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Report Use Your Contact Center To Deliver Great Banking Customer Experiences
Great Customer Service Does Not Happen By Chance
April 4, 2019 | Aurelie L'HostisWe surveyed and interviewed executives at retail banks to understand the state of contact centers and customer service in retail banking. This report examines the findings from our survey and...