Search Results
-
Report Financial Services Firms Need To Rethink Personalization
Personalization Is About Customer Engagement And Loyalty, Not Just The Next Product Sale
Many financial services firms say that they are already delivering on personalization and view improving their personalization capabilities and technology further as a top priority. But financial...
-
Report The Future Of Small Business Banking
Bank Brands Will Fade As Their SME Products Become Components In Other Companies' Ecosystems
September 24, 2019 | Peter WannemacherBanking for small- and medium-sized businesses is being disrupted by dozens of new entrants such as MYbank, Square, Stripe, Tide, and Xero that offer small- and medium-sized enterprises (SMEs) a...
-
Report Digital Banks Will Push Hong Kong's Traditional Banks To Move Into The Digital Era
Customers Are Not Satisfied With Mobile Banking From Existing Banks
September 20, 2019 | Meng LiuThe arrival of digital-only banks will change the landscape of Hong Kong's banking industry. Digital business professionals at both new digital banks and traditional banks in Hong Kong need to...
-
Report Forrester Infographic: Banks Must Embrace Technology Innovation Or Go Out Of Business
Forrester Revisits Predictions For Banking In 2023
September 20, 2019 | Jost HoppermannOne of the more frequent questions Forrester receives from application development and delivery leaders in banking is, "How will banking look in the future?" In 2008, Forrester compiled various...
-
Report Indian Banks: Deliver Better Experiences Or Risk Losing Customers
September 19, 2019 | Arnav GuptaForrester recently surveyed 2,988 metropolitan Indian online adults to understand what they expect when interacting with Indian financial services firms. This infographic helps digital leaders at...
-
Webinar Leverage Six Emerging Technologies To Transform Digital Insurance
September 12, 2019 | Ellen Carney, Piers ConwayEmerging technology is transforming the business of insurance. Hundreds of disruptive early-stage insurers and insurtech startups are roiling up the status quo, powered by emerging and sometimes...
-
Report The State Of Digital Banking, 2019
Landscape: The Digital Banking Strategy Playbook
September 6, 2019 | Aurelie L'HostisThe banking industry has entered a period of unprecedented innovation. While many banks have woken up to the threats, few have embarked on a true digital business transformation. This report...
-
Webinar How To Successfully Structure Innovation Business Cases
Far too often enterprises fail to bring new innovative value to market because they fail to set the business case right. In this webinar, Forrester’s CIO research leads, James Staten and...
-
Report Six Common Pitfalls On Hong Kong Mobile Banking Apps And How To Fix Them
Learn From Industry Best Practices How To Avoid These Mistakes
August 28, 2019 | Meng LiuForrester recently concluded its Forrester Wave™ evaluation of mobile banking apps in Hong Kong, which assessed the functionality and user experience (UX) of the mobile banking apps of five large...
-
Report Consumers Want Convenience, Not Conversations
Conversational Interfaces Struggle To Deliver Contextual Convenience
Consumers want convenience and choice — not conversational interfaces. However, a fear of being left behind still impels digital business leaders to build them. And nearly three-fourths of those...
-
Report Australian Consumers Are Warming Up To Digital Financial Services Firms
August 19, 2019 | Zhi-Ying BarryDisruption in the Australian financial services sector is accelerating. More digital banks and superannuation firms have entered the market in the past year — all aiming to grab market share from...
-
Report Emerging Risks Transform Small Business Insurance
Prioritize Blind Spots To Protect Small Business From Emerging Risk
August 16, 2019 | Ellen CarneyUS small businesses are buying different insurance policies now versus five years ago. Much of this change is rooted in digital, social, and economic forces. Forrester dug into five years of US...
-
Report Q&A: The Five Most Frequently Asked Questions About Facebook And Libra
Forrester's Summary Of The Known Knowns And The Known Unknowns
August 8, 2019 | Martha BennettSince its launch on June 18, 2019, Facebook's initiative to launch a global digital currency, Libra, has rarely been out of the headlines. But what is "Libra?" And what's behind Facebook's claims...
-
Report How To Use Platform Business Models In Financial Services
Driving Innovation With Platform-Based Strategies
August 7, 2019 | Jacob MorganPlatform business models (e.g., Alibaba, Amazon, and Apple) dramatically improve growth and drive better outcomes for customers. Platform business models also require substantial collaboration with...
-
Webinar Tech-Driven Innovation — Cloud Empowerment
Leading enterprises and government agencies are prioritizing tech-driven innovations to achieve future market leadership. Those doing so most efficiently (in an Agile and scalable way) are...
-
Report Understanding Today's US Investors
Use This Updated Investor Segmentation To Guide Your Digital Business Strategy
August 6, 2019 | Vijay RaghavanWealth management firms commonly segment their clients by investable assets. But this is not enough to help firms decide on new products and services or optimize customer engagement models....
-
Report Disruptors Are Helping Customers With Shared Finances While Most Banks Sit On The Sidelines
People's Interpersonal Financial Relationships Are Complex, But Digital Products And Services Are Revealing Unmet Needs And Opportunities
August 2, 2019 | Peter WannemacherShared finances, defined as any situation in which a person acts as an observer of, partner in, or proxy for another person's finances, are an important but often unmet need for millions of...
-
Report Five Traits For A Truly Open Banking Strategy
How Banks Must Claim The Initiative
August 1, 2019 | Jacob MorganOpen banking success relies on collaboration, and financial services firms must start that journey at home. Banks have powerful strengths: healthy customer relationships, scale, and data. But those...
-
Webinar Digital Banking Engagement Platforms, Q3 2019: Digital Front Ends To Better Serve Your Customer
Using The Forrester Wave™
July 30, 2019 | Jost HoppermannThis webinar explains why digital banking engagement platforms (DBEPs, formerly omnichannel banking solutions) are important and how Forrester sees them evolving. After a short look at the...
-
Report Seven Common Mistakes In Indian Mobile Banking Functionality And How To Fix Them
Learn From Best Practices To Evolve Mobile Banking Experiences
July 26, 2019 | Arnav GuptaForrester recently concluded its Forrester Industry Wave™ evaluation of mobile banking apps in India, which assessed the functionality and user experience (UX) of the mobile banking apps of seven...
-
Report Video: Emerging Risk And Reward In US Small Business Insurance
Invest To Protect Small Business Customers From New Risks
July 23, 2019 | Ellen CarneyCustomer expectations, demographics, competition, and technology are changing US small businesses — and their business insurance needs. Segments historically overlooked in the digital wave, such as...
-
Webinar Biometrics At The Crossroads: The Coming Privacy Versus Usability Battle
July 16, 2019 | Merritt MaximThe last few years have seen a growth in interest in using biometric technologies (including facial, finger, and voice) to drive authentication experiences while improving customer experience. But...
-
Webinar The Beginner's Guide To Regtech And The Digital Transformation Of Compliance
Digital transformation has fundamentally changed how businesses in every industry operate and deliver value to their customers. Now their compliance function must also leverage digital technology...
-
Report Video: Drive Deposits By Helping Your Customers Save
Driving deposits is a key priority for many banks and credit unions. Attracting deposits isn't only about interest rates, it's also about helping customers save. But saving is hard — your...
-
Report Indian Banks: Are You Still Making These Mobile UX Mistakes In 2019?
Best Practices In Mobile User Experience From India And Beyond
July 9, 2019 | Amit BhatiaForrester recently concluded its Forrester Wave evaluation of mobile banking apps in India, which assessed the functionality and user experience (UX) of the mobile apps of seven large Indian banks....