Charts & Figures
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USAA's Personalization Efforts Are Focused Around Life Stressors
September 26, 2019
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Search Results
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Report Financial Services Firms Need To Rethink Personalization
Personalization Is About Customer Engagement And Loyalty, Not Just The Next Product Sale
Many financial services firms say that they are already delivering on personalization and view improving their personalization capabilities and technology further as a top priority. But financial...
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Report Educate Customers To Help Them Make More Confident Banking Decisions
Digital Feature Fix: Help Prospects Understand How Banking Products Work
May 23, 2019 | Alyson ClarkeMost consumers need and want help to understand products and make better financial decisions. Educational tools can engage prospects and further their relationship with the brand. Banks and credit...
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Report The Forrester Banking Wave™: Global Mobile Apps Summary, 2018
Mobile Banking Leaders Keep Raising The Bar On Functionality And User Experience
Mobile apps have become the touchpoint of choice for millions of people to manage their finances. Digital banking teams need to build mobile banking experiences around customer needs, empowering...
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Report Digital Transformation Case Studies: How 23 Companies Redesigned Their Business
Examine Other Industries' Innovation Methods To Inform Your Transformation Strategy
August 27, 2018 | Martin GillBusiness leaders in every industry are launching initiatives to digitally transform their business. The task is daunting and has no clear path to success. Explore these 23 case studies —...