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  • Forum CX Europe 2019

    Change The Game: Leading Radical CX Innovation
    November 14, 2019 | Joana van den Brink-Quintanilha

    First, the good news. Customer experience (CX) leaders have successfully elevated and transformed the practice of CX over the past decade. We’ve become more professional, more analytical, and...

  • Report Brace Your Security Organization For Post-Brexit Challenges

    How To Prepare For Likely Changes In Cybersecurity And Law Enforcement Cooperation
    May 22, 2018 | Paul McKay

    Currently, Britain and the EU collaborate closely in intelligence exchange and law enforcement to protect businesses and citizens from sophisticated cyberattacks. However, Britain voted to leave...