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Forum CX Sydney 2019
Change the Game: Driving Radical CX Innovation
Good news. CX leaders have successfully elevated and transformed the practice of CX over the past decade. We’ve become more professional, more analytical, and more focused on business impact....
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Report Case Study: Prudential Put Customers First And Revitalized Its Business Performance
Scale Customer Experience Quick Wins To A Total Business Makeover
January 26, 2018 | Tom MouhsianCreating a vision for customer centricity as a strategic company objective is easy; executing a wide-ranging transformation program to enable customer centricity is much harder. Prudential is at an...