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  • Report Vendor Landscape: Technology Business Management Solutions

    Customer-Obsessed Firms Must Manage Tech-Based Customer Value
    October 31, 2016 | Eveline Oehrlich, Sophia I. Vargas

    CIOs and their leadership teams can no longer leave the analysis, management, and optimization of technology management costs to spreadsheets and uncoordinated processes. Those who want a seat at...

  • Report Make Smart Mobile Development Decisions

    August 19, 2016 | Michael Facemire, John M. Wargo

    Application development and delivery (AD&D) professionals are not usually the driving force behind creating the business case for mobile — but that doesn't mean they don't have a role to play....

  • Report Debunking Two Myths About Tech Budgets

    CIOs Will Still Control Most Tech Spending, Which Will Still Be Two-Thirds MOOSE
    March 31, 2014 | Andrew Bartels

    The CIO's job is hard enough delivering reliable, secure, and user-friendly technologies while meeting and anticipating business needs for new technologies to support strategic initiatives. But...

  • Report Three Best Practices From Early BYOT Adopters In India

    Address Management Concerns Around Data Security, ROI, And Business Requirements To Build A Valid Business Case
    October 25, 2013 | Katyayan Gupta

    The consumerization of IT in India is leading more people to use personal mobile devices, applications, and public cloud services for work, a trend that Forrester refers to as "bring your own...

  • Report Measure Information Security Effectiveness — Information Security Economics 103

    Analyze Where You Spend Your Money Using The Three R's: Readiness, Response, And Recovery
    September 26, 2013 | Ed Ferrara

    This is the third in a series of reports providing new methods and guidance for the financial management of information security. For many companies, security spending and budgeting is a...

  • Report What Drives The Size Of IT Functions?

    August 6, 2013 | Marc Cecere

    Benchmark data such as the percentage of IT people in an organization or IT spending compared to revenue is useful, but it won't determine how much to spend or what the appropriate size of a...

  • Report Emphasize Flexibility In Communications Service Contract Negotiations To Reduce Risk

    October 9, 2012 | Brownlee Thomas, Ph.D.

    This report outlines Forrester's processes guidance for sourcing and vendor management (SVM) executives working on telecommunications and mobility services sourcing. A mistake made by many SVM...

  • Report Benchmark The Performance Of Your Business Continuity Program

    September 10, 2012 | Stephanie Balaouras, Rachel A. Dines

    . Specific benchmarks include the adoption of formal and ongoing BC management programs, the frequency of business impact analysis (BIA) and risk assessments (RAs), the scope of BC plans, the...

  • Report Federal IT Cost Reduction Efforts Will Require Process Change To Succeed

    February 6, 2012 | Brian Hopkins

    In an attempt to control IT costs, the US federal government is establishing mandates that are forcing deep and massive technology change. With data center consolidation and cloud migrations...

  • Report The CIO's 2010 Software Outlook

    IT Trades Business Innovation For Cost-Reduction Focus
    February 19, 2010 | Tim DeGennaro

    From September to November 2009, Forrester asked 2,165 North American and European IT software decision-makers for their plans and perceptions on software spending and trends in 2010. Amid...

  • Report Controlling Storage Cost Amid High Growth

    February 3, 2010 | Stephanie Balaouras, Andrew Reichman

    Storage capacity has been growing fast for the past five years, and an end to the recession is only likely to spur further expansion as projects are re-funded. Recent data shows storage commanding...

  • Report New Telecom Services Delivery Models Will Appeal To Enterprise Sourcing Organizations

    January 8, 2010 | Brownlee Thomas, Ph.D.

    In 2010, most enterprise IT sourcing organizations will start taking a closer look at new telecommunications service delivery models that promise increased price flexibility and enable more...

  • Report Benchmarking ANZ IT Budgets

    Despite A Resilient Economy, IT Spending Plans Remain Conservative
    November 13, 2009 | Tim Sheedy

    Since the credit crunch began to bite, Australian and New Zealand (ANZ) IT leaders have faced more positive market conditions than their peers in many other countries around the world —...

  • Report The State Of WAN Services Adoption In North America 2009: CIOs Lead On Cost Reduction

    October 30, 2009 | Phil Sayer

    The need to cut costs dominates North American enterprises' 2009 plans for wide-area networks (WANs). This is the top priority for almost three-quarters of enterprises as part of IT budget cuts...

  • Report IT In The Public Sector In Australia

    Benchmarking Your Practice Against Your Global Peers
    October 28, 2009 | Tim Sheedy

    With the tightening of IT budgets in the Australian federal government due to the review of IT operations by Sir Peter Gershon, the considerable consolidation of public sector agencies at the state...

  • Report Trends: Selective Sourcing For IT Services

    October 15, 2009 | Euan Davis

    These data charts from Forrester's Enterprise IT Services Survey highlight market trends for selective sourcing. The data reveals that more firms are moving from selective sourcing to systematic...

  • Report Assessing Your Onshore/Offshore Staffing Ratios

    Shifting More Staff Offshore Drives More Savings Than 5% To 10% Rate Reductions
    October 13, 2009 | John McCarthy

    With the economic collapse and the sudden downturn in IT budgets, we have seen a large spike in the number of inquiries from clients asking about the best mix of onshore versus offshore staff at...

  • Report A Formal Policy Is Needed To Reduce Mobility Costs

    September 9, 2009 | Brownlee Thomas, Ph.D.

    Corporate mobile is growing fast, which naturally increases costs — for usage, support, and administration. By 2012, nearly three-quarters of corporate employees will use mobile devices for work....

  • Report The Four Decision Factors For Open Source Enterprise Content Management

    August 5, 2009 | Stephen Powers

    Open source enterprise content management (ECM) initiatives are common in small and medium-sized businesses (SMBs) or in department-level projects. Yet information and knowledge management (I&KM)...

  • Report Examining Changes In IT Spend In Asia Pacific

    A Two-Speed IT Economy Is Emerging
    July 20, 2009 | Tim Sheedy

    IT budgets in the Asia Pacific region are hardly immune to the economic downturn — even in those economies witnessing growth, the IT spend is down. From January to March 2009, Forrester surveyed...

  • Report Enterprises Need Innovative Telecom Service Options And Flexibility To Address Cost Pressures

    June 29, 2009 | Brownlee Thomas, Ph.D.

    The global economic recession is extracting a heavy toll on enterprise IT budgets. As a result, sourcing and vendor management executives at multinational firms responsible for network and...

  • Report Software Budget Outlook And Goals By Region: 2008 To 2009

    June 5, 2009 | Ellen Daley

    Software budget outlook and goals of North American and European firms for 2008 to 2009. An overview of spending on new initiatives versus ongoing software operations and maintenance, as well as...

  • Report Australian And New Zealand CIO Priorities In 2009

    Managing The Balance Between Cost Cutting And Business Priorities
    June 2, 2009 | Tim Sheedy

    With IT departments really feeling the pinch in 2009, there is considerable pressure on CIOs to make a concerted effort to cut costs while at the same time delivering the essential capabilities...

  • Report Business Process And Apps Economic Downturn Insights

    January 22, 2009 | Sharyn Leaver, Elisse Gaynor

    Data highlights from Forrester¿s November 2008 Global Economic Downturn Insights Online Survey.

  • Report Human Resource Management Economic Downturn Insights

    January 22, 2009 | Paul D. Hamerman, Elisse Gaynor

    Human resources data highlights from Forrester¿s November 2008 Global Economic Downturn Insights Online Survey.