Charts & Figures
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US Financial Services Comparison Engine Users
November 17, 2017
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Established Comparison Engines Can Be Highly Profitable
November 17, 2017
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Insurance Comparison Engines Pose A Threat To Insurers
November 17, 2017
Search Results
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Report Video: Monzo Account Opening Review
Watch Our Video On Opening A Monzo Account
Monzo is one of the best known of more than a dozen digital banks now operating in the UK. Over the past four years, Monzo has won 2 million customers — half of them in the past eight months. We...
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Report Disrupting Finance: Digital Banks
Digital Banks Offer A More Compelling Digital Banking Experience
Over the past decade, a wave of new digital banks like Kakao Bank, Monzo, N26, Nubank, Revolut, and Tinkoff have launched, competing to win customers with better digital customer experiences than...
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Report Show That Digital Insurance Is Private And Secure
Digital Feature Fix: Reassure Prospects About How You Protect Them
Consumers have plenty of reasons to worry about the privacy and security of their personal financial information, yet we often find that insurance sites and apps are not transparent and fail to...
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Report Take The Work Out Of Insurance Quotes
Digital Feature Fix: Remove Obstacles That Keep Prospects From Seeing The Price Of A Policy
Consumers often look for the lowest price when selecting insurance policies. Yet in our reviews, we often find that insurance sites either don't provide a quoting tool or make the process of...
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Report How US Customers Research And Buy Life Insurance
Meet Prospects At The Point Of Need With Easy Ways To Research And Apply
Life insurance isn't consumers' top priority — until life events prompt them to buy it. Digital teams need to have the right resources in place for when that moment hits. This report explains why...
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Report Use Needs-Based Content To Improve Insurance Sales
Digital Feature Fix: Product-First Sales Strategies Are Shortsighted And A Competitive Disadvantage
Our reviews often reveal that insurance websites and mobile apps are missing important content, features, or functions that help customers complete their goals. While most insurance agents take a...
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Report Predictions 2019: Financial Services
Financial Firms Focus On Operational Efficiency As They Prepare For A Downturn
November 7, 2018 | Benjamin EnsorThis brief outlines Forrester's predictions for the financial services industry in 2019. Volatile politics brings economic uncertainty, while trade wars or other shocks threaten recession in major...
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Blog Predictions 2019: Financial Services Firms Shift Their Focus To Operational Efficiency
November 7, 2018 | Benjamin EnsorIn the decade since the global financial crisis, much of the financial services industry has made a strong recovery. While many governments are still nursing large debts, most banks, investment...
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Report The Forrester Banking Wave™: Global Mobile Apps Summary, 2018
Mobile Banking Leaders Keep Raising The Bar On Functionality And User Experience
Mobile apps have become the touchpoint of choice for millions of people to manage their finances. Digital banking teams need to build mobile banking experiences around customer needs, empowering...
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Webinar Accelerate Your Digital Transformation
To compete in the age of the customer, your firm must become a digital business. As a digital business leader, it’s your job to shape how. You must enhance your digital customer experience...
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Report Disrupting Finance: Insurance Comparison Engines
Comparison Engines Make It Easy To Gather And Compare Insurance Quotations, Streamlining Insurance Purchasing
November 17, 2017 | Benjamin EnsorComparison engines are the oldest and, in some ways, most successful digital disruptors in financial services. They make it easy for customers to get quotations from dozens of insurance companies...
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Report Predictions 2018: Financial Services Companies Get Serious About Digital Transformation
Executives at financial services companies worldwide understand that digital transformation means business transformation. Most companies will spend 2018 working on new initiatives to better win,...