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Webinar Get Control Over Your Bots With Forrester’s Automation Framework
Every organization has automation, and its impact on winning, serving, and retaining customers is unquestionable. However, it can be difficult to align islands of automation and rationalize your...
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Report Get Control Over Your Bots With Forrester's Automation Framework
Use Nine Critical Dimensions To Decipher The Automation Landscape
The impact of automation on companies' efforts to win, serve, and retain customers is unquestionable. However, it can be difficult to determine how different types of automation relate to one...
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Report RPA, DPA, BPM, And DCM Platforms: The Differences You Need To Know
Apply Forrester's Automation Framework To Process Automation
March 1, 2019 | Craig Le ClairCustomer-obsessed transformation has pushed automation front and center, but it's difficult to choose among automation tools. Robotic process automation (RPA) is surging, but firms have invested...
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Report The Revenge Of The Atoms
Algorithms Plus Atoms Reshape The Age Of The Customer
The digital world of bits empowered customers like never before. But a new era of continuous delivery, powered by AI and automation, promises to help companies regain some leverage in their...
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Report Gauge Your RPA Maturity
February 21, 2019 | Craig Le ClairThe search for rapid digitization has pushed robotic process automation (RPA) to a prominent position in automation strategies. To help infrastructure and operations (I&O) professionals evaluate...
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Report Now Tech: Customer Communications Management, Q1 2019
Forrester's Overview Of 17 CCM Providers
January 11, 2019 | Craig Le ClairYou can use customer communications management (CCM) to format, personalize, and distribute content to support physical and electronic communications and improve the customer experience. But to...
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Report Now Tech: Robotic Process Automation Services, Q4 2018
Forrester's Overview Of 39 Robotic Process Automation Service Providers
Robotic process automation (RPA) services can add value via consulting, implementation support, and ongoing management of an RPA program. But to access these benefits, you'll first have to select...
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Report Predictions 2019: Artificial Intelligence
No Pain, No Gain With Enterprise AI
Your enterprise AI journey is going to be a rollercoaster. You want immediate rewards from AI but realize the risks. You will overcome your cautious cynicism by overplanning. You'll dive in anyway...
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Report Predictions 2019: Automation
Automation Technologies Will Drive Success From The Service Desk To Customer Service And Beyond
Automation technologies — a diverse set of technologies from robotic process automation (RPA) to business process management (BPM) to artificial intelligence (AI) and beyond — are becoming a key...
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Report Use The Rule Of Five To Find The Right RPA Process
But Beware Of Freezing Essential Process Improvement
September 12, 2018 | Craig Le ClairSimple processes in high-transaction volumes are today's robotic process automation (RPA) sweet spot, but enterprises struggle with finding and prioritizing them. This report provides...
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Report Reinventing Work In The Era Of Automation
Automation Is Creating A Radically Different Economic Reality For Jobs
August 24, 2018 | Craig Le ClairThree unstoppable forces — scale, control, and convergence — will reorganize traditional work into four segments: automation deficits, automation dividends, the talent economy, and restructured...
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Report Look To Four Use Case Categories To Push RPA And AI Convergence
Text Analytics Leads The Way
Even Forrester's ambitious growth projections for robotic process automation (RPA) are being exceeded. Why? New AI building blocks now drive greater value. This report highlights four use cases:...
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Report A Bold But Pragmatic Strategy For Business Automation
Guide Your Business Automation Realistically With Forrester's Automation Framework
Forrester's automation framework lays the groundwork for an unprecedented movement to automate business. Enterprise architecture (EA) professionals should put this framework into action...
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Report The Forrester Wave™: Robotic Process Automation, Q2 2018
The 15 Providers That Matter Most And How They Stack Up
June 26, 2018 | Craig Le ClairIn our 30-criteria evaluation of robotics process automation (RPA) providers, we identified the 15 most significant — Another Monday, AntWorks, Automation Anywhere, Blue Prism, Contextor,...
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Report AI Is Ready For Employees, Not Just Customers
Human-Machine Collaboration Should Start With Employees
March 27, 2018 | Craig Le ClairYour customers aren't the only ones who can benefit from advancing artificial intelligence (AI) support — your employees can, too. Chatbots help employees who service customers, and you can build...
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Report The Forrester Wave™: Cloud-Based Dynamic Case Management, Q1 2018
The 11 Providers That Matter Most And How They Stack Up
March 8, 2018 | Craig Le ClairIn our 23-criteria evaluation of cloud-based dynamic case management (DCM) providers, we identified the 11 most significant ones — AINS, Appian, bpm'online, DST Systems, Eccentex, Hyland, IBM,...
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Report Inquiry Spotlight: Forrester's RPA Inquiries Reveal Activity But Low Maturity
Client Inquiries Highlight Security, Control, And Design Issues
December 20, 2017 | Craig Le ClairThe search for rapid digitization has pushed robotic process automation (RPA) to a prominent position in automation strategies. During the past year, Forrester has received more than 200 inquiries...
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Report Predictions 2018: Automation Alters The Global Workforce
Ten Key Developments In Automation Reshape The Industry In 2018
Automation has been one of the most profound and disruptive forces in human history. The market for automation in many forms will accelerate faster in 2018 as firms look to squeeze performance and...
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Report Predictions 2018: Employee Experience Powers The Future Of Work
Sustained business growth depends on your company's employees being more agile, informed, and responsive. I&O execs and other technology and business leaders responsible for workforce technology...
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Report The State Of E-Signature Implementation
Twenty-Five E-Signature Use Cases Show Adoption Trends
October 27, 2017 | Craig Le ClairE-signature solutions have been around for years, with steady, but not exceptional, adoption. To understand how this is changing, we examined 25 e-signature deployments across the US and Europe —...
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Report Choose A Case Management Platform Based On 10 Criteria
Alternatives For Case Management Leave EA Pros Scratching Their Heads — But Forrester's Tool Can Help
August 24, 2017 | Craig Le ClairEnterprise architects struggle to compare options for modernizing case management in areas such as customer service, onboarding, government regulation, and insurance claims. Options now include...
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Report RPA Operating Models Should Be Light And Federated
A 10-Point Control Framework Helps Manage The Digital Workforce Of The Future
August 18, 2017 | Craig Le ClairEarly enthusiasm for robotic process automation (RPA) has led to a tapping of the brakes due to business, infrastructure, and operations concerns. Enterprise architecture (EA) pros are seeking...
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Blog IBM Jumps Into RPA Market With Automation Anywhere — Perhaps A Turn To More Practical Challenges
July 13, 2017 | Craig Le ClairIBM and Automation Anywhere (AA’s) today announced a collaboration (note-not a formal partnership yet) to integrate (AA’s) Robotic Process Automation (RPA) platform, used to create software bots...
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Report Tackle Five Key Areas Of Risk For Successful AI Projects
Create Clear Road Maps To Avoid Getting Burned
June 7, 2017 | Craig Le ClairMobile and social are still core enablers in the age of the customer, but the focus has shifted to the potential of artificial intelligence (AI) and automation to build next-generation customer...
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Blog Operating Models Must Evolve To Address RPA Gaps
June 5, 2017 | Craig Le ClairThe search for “quick” solutions to fragmented business applications has pushed RPA investment. I've taken over 200 inquiries on RPA in the past six months and attended Blue Prism,...
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