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  Webinar Your Intelligent Automation Psychology And Roadmap Have Been Jolted

  July 1, 2020 | Craig Le Clair

  The latest industry insights from Forrester’s vice president and principal analyst Craig LeClair show the path forward for those looking to lower operating costs and build greater business ...

• Report Your Automation Psychology And Roadmap Just Shifted Gears

  Ease The Pain With A Skills-Based Future-Of-Work Plan

  May 29, 2020 | Craig Le Clair

  Forrester's "The Forrester Tech Tide™: Intelligent Automation, Q1 2020" highlights 19 intelligent automation (IA) technologies and advises on investment priorities. But because of COVID-19, the...

• Report Ten Golden Rules For RPA Success

  Focus On These Key Philosophies For Lasting Automation Value

  May 26, 2020 | Leslie Joseph, Craig Le Clair

  Robotic process automation (RPA) has catalyzed the conversation around enterprise automation. However, not every organization has succeeded at ramping up to stable, scaled automation. RPA comes...

• Blog Microsoft Strengthens Its RPA Portfolio With Softomotive Acquisition

  May 19, 2020 | Craig Le Clair

  Today, Microsoft announced the planned acquisition of Softomotive, a UK-headquartered robotic process automation (RPA) software company with roots in Greece. With the intended purchase, Microsoft...

• Report RPA And Test Automation Are More Friends Than Foes

  But You Can't Extend Test Automation Technology To RPA And Vice Versa

  May 15, 2020 | Diego Lo Giudice, Craig Le Clair

  Test automation has evolved for more than 30 years, with peak growth in the past five. The robotic process automation (RPA) market is fewer than 10 years old, with most of its growth in the past...

• Report RPA Inquiry Spotlight, 2020

  Forrester Inquiries Highlight Scale, Security, Governance, And AI Integration Issues

  May 11, 2020 | Craig Le Clair

  The 600 robotic process automation (RPA) inquiries Forrester received in 2019 showed a marked difference from those in 2017. Governance, scale, and RPA's role in more transformative use cases such...

• Report Myths And Realities Of Digital Worker Analytics

  Ask The Right Questions When Selecting An RPA DWA Tool

  April 2, 2020 | Craig Le Clair

  Enterprises are investing in digital worker analytics (DWA) to discover and rank automation opportunities. However, we're seeing a lot of confusion about what's actually achievable. This report...

• Report Intelligent Automation (RPA Plus AI) Will Release $134 Billion In Labor Value In 2022

  Embrace Six Success Drivers To Own The Future Of Work

  February 21, 2020 | Craig Le Clair

  Enterprises can realize significant value from application of intelligent automation (IA), a top agenda item. But to do so, they must align and focus automation technologies on the work personas...

• Blog Appian Jumps Into RPA Market With Jidoka Purchase

  January 9, 2020 | Craig Le Clair

  Appian will acquire native robotic process automation (RPA) capability with the purchase of Jidoka, which will be rebranded “Appian RPA.” It will be an additionally priced feature of the Appian...

• Report The Forrester Tech Tide™: Intelligent Automation, Q1 2020

  Nineteen Technologies Underpin Intelligent Automation

  January 8, 2020 | Craig Le Clair

  Automation is increasingly critical to every organization's ability to win, serve, and retain its customers. To accelerate their performance in automation, companies are evaluating and adopting a...

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  Webinar Predictions 2020: Automation Strike Teams And Services Rise To Fend Off A Paradox

  November 26, 2019 | Chris Gardner, Craig Le Clair

  In 2020, cubicle jobs will be cannibalized, an automation paradox will rear its ugly head, and automation strike teams will rise. This webinar goes into the specifics of automation in 2020 and how...

• Report Predictions 2020: Artificial Intelligence

  It's Time To Turn The Artificial Into Reality (Checks)

  October 30, 2019 | Srividya Sridharan, Mike Gualtieri, J. P. Gownder

  The urgency to reap the benefits of AI is real. As is the opportunity. Companies are seeking tangible value via cost savings, revenue growth, new products, or customer experiences. But there is no...

• Report Predictions 2020: Automation

  Utilize Strike Teams To Fend Off The Automation Paradox

  October 30, 2019 | Chris Gardner, Craig Le Clair, J. P. Gownder

  Automation — a diverse set of technologies ranging from robotic process automation (RPA) to continuous delivery (CD) to hybrid cloud management and beyond — is a key investment for CIOs and their...

• Blog UiPath Layoffs Have Little To Do With The RPA Market

  October 24, 2019 | Craig Le Clair

  UiPath has reduced its workforce by several hundred employees.[i] The business has grown at an incredible pace, as have several other providers such as Automation Anywhere. Overall, there is...

• Report The Forrester Wave™: Robotic Process Automation, Q4 2019

  The 15 Providers That Matter Most And How They Stack Up

  October 23, 2019 | Craig Le Clair

  In our 25-criterion evaluation of robotic process automation (RPA) providers, we identified the 15 most significant ones — Another Monday, AntWorks, Automation Anywhere, Blue Prism, EdgeVerve,...

• Report The Forrester Wave™: Robotic Process Automation Services, Q4 2019

  The 13 Providers That Matter Most And How They Stack Up

  October 15, 2019 | Leslie Joseph, Craig Le Clair

  In our 22-criterion evaluation of robotic process automation service providers, we identified the 13 most significant global players — Accenture, Atos, Capgemini, Cognizant, Deloitte, EPAM, EY,...

• Blog Architect Your Automation Strike Teams

  October 11, 2019 | Craig Le Clair

  Emerging technologies such as robotic process automation (RPA), virtual agents, and machine learning — these are those invisible robots described in the recently published Forrester book, Invisible...

• Report Architect Your Automation Strike Teams To Accelerate Transformation

  Forget About Centers Of Excellence — Think Small, Agile Strike Forces

  October 11, 2019 | Craig Le Clair, Chris Gardner

  Emerging technologies such as robotic process automation (RPA), virtual agents, and machine learning have rocketed automation to a top spot among enterprise initiatives, yet firms are dragging...

• Report Staff Your Automation Strike Teams With Forrester's Framework

  Balance Domain Expertise With Automation Guru Know-How

  October 11, 2019 | Chris Gardner, Craig Le Clair

  Emerging technologies such as robotic process automation (RPA), virtual agents, and machine learning have rocketed automation to a top spot among enterprise initiatives, organizations are unsure...

• Blog Join Me At The EY Intelligent Automation Conference September In Bucharest

  August 5, 2019 | Craig Le Clair

  https://go.forrester.com/wp-content/uploads/2019/08/028399-LeClair-EY-v2-1.mp4

• Blog Invisible Robots In The Quiet Of The Night — See The Video

  August 5, 2019 | Craig Le Clair

  I thought it was about time to post something on the recently published Forrester book, Invisible Robots in the Quiet of the Night. As you might expect, it is full of data from Forrester and...

• Blog Andrew Yang Pushes The Future Of Work Into The Political Dialogue

  August 3, 2019 | Craig Le Clair

  Andrew Yang is a long shot to make the next round of debates but deserves credit for bringing the conversation about automation and the future of work to the debate stage. To be fair, the impact of...

• Report Attended-Mode RPA: The Differences You Need To Know

  Intelligent Automation Must Include The Front Office

  July 29, 2019 | Craig Le Clair

  Robotic process automation (RPA) has emerged to deliver efficiencies and enhance customer goodwill in contact centers and customer service. Human agents can reduce repetitive, manual tasks and...

• Report The RPA Services Market Will Grow To Reach $12 Billion By 2023

  Despite Growth, Scale Remains Elusive For Enterprises

  July 10, 2019 | Leslie Joseph, Craig Le Clair

  Forrester surveyed the top robotic process automation (RPA) service providers and collected data on their customers, geographic focus, revenue, and the scale of implementations. We used this data...

• Report Future Jobs: Plan Your Workforce For Automation Dividends And Deficits

  Twelve Work Personas Define The Future Of Work

  April 30, 2019 | Craig Le Clair, J. P. Gownder

  Automation deficits (also known as job losses) due to advancing automation are inevitable. But they'll affect different occupations at different times and in different ways. To help you better...