Search Results

• Blog Using Innovation To Rebuild From COVID-19 — Lessons From Financial Services

  June 4, 2020 | Jacob Morgan

  We are living in uncertain and extraordinary times, and extraordinary feats are being delivered daily by committed workforces for which speed translates into jobs, businesses — and lives — saved....

• Report New Tech: Open Banking Intermediaries, Q2 2020

  Forrester's Landscape Overview Of 35 Providers

  June 2, 2020 | Jacob Morgan

  Open banking requires that banks make their services available to third parties; however, differing standards, specifications, and deployments result in the need to resolve complexity across...

• Blog Developer Engagement Recognizes The Developer As Your Newest Customer

  May 5, 2020 | Jacob Morgan

  Digital technology is enabling unprecedented connection between people, companies, and devices. Connecting them all lies at the hands of the developer, a role with increasing power in an...

• Report Build A Thriving Developer Community

  How Leading Financial Firms Prioritize Developer Engagement

  April 16, 2020 | Jacob Morgan, Jost Hoppermann

  Astute digital business leaders recognize that a developer portal is actually a shop window to entice collaboration and innovation with the developer community — the ultimate builders of...

• Report The State Of Open Banking In Australia

  April 14, 2020 | Zhi-Ying Barry, Jacob Morgan

  The Australian government has mandated that the Big Four banks comply with open banking by July 2020 and that all other authorized deposit-taking institutions (ADIs) comply by July 2021. Many banks...

• Report Retailers, Use PSD2 To Drive Differentiation For Your Customers

  Use The Strong Customer Authentication Delay To Optimize Your Response

  January 17, 2020 | Jacob Morgan, George Lawrie, Paul McKay

  The second Payment Services Directive (PSD2) is a mandatory regulation to which all merchants in the EEA — and other retailers who have customers in the EEA — must conform. Among other provisions,...

• Report Predictions 2020: Banking

  Competition Will Intensify With Better Deposits And New Innovative Services And Pricing Models

  November 5, 2019 | Peter Wannemacher, Jacob Morgan, Alyson Clarke

  Banking executives are getting used to the fast pace of innovation and change in the industry. 2020 will be no different, as new entrants will target customers with better deposit products,...

• Report Predictions 2020: Europe

  Europe Will Deliver Regulatory Leadership Amid Uncertainty

  November 4, 2019 | Martha Bennett, Dan Bieler, Thomas Husson

  In 2020, European firms will grapple with increased volatility on both the economic and geopolitical fronts, and Germany's industrial firms, Digital China, and regulators will capitalize on the...

• Report Marketplaces Will Reshape Financial Services

  Marketplaces Will Be The Most Successful Platform Business Model In Financial Services

  October 25, 2019 | Jacob Morgan

  Marketplace business models offer many advantages over traditional linear value chains, benefiting both providers and customers, as well as the owner of the marketplace. While many new marketplaces...

• Report Accelerate Your Culture Practices For Digital Transformation

  Intermediate Level: Culture Practices For Digital Business

  October 22, 2019 | Michelle Beeson, Jacob Morgan, Alyson Clarke

  Strong digital culture underpins successful digital transformations. Once the foundations are in place, digital leaders must accelerate change and entrench digital skills, processes, and technology...

• Report How To Succeed With Marketplace Business Models In Financial Services

  Hint: Build A Collaborative Business Model Strategy

  October 8, 2019 | Jacob Morgan

  The financial service industry is not immune to platform-driven change, of which the marketplace approach is the most likely winner. This report distills best practices from firms at the forefront...

• Report Apply Cultural Patterns From Leading Digital Innovators

  Advanced Level: Culture Practices For Digital Business

  October 4, 2019 | Jacob Morgan, Alyson Clarke, Michelle Beeson

  Cultural alignment is a huge enabler of change — when done well, it greases the skids; when poorly executed, it can stop transformation dead in its tracks. Digitally innovative firms are...

• Report Refine Customer Communication For Strong Customer Authentication Success

  Best Practices For Communicating Upcoming Changes To Customer Authentication For Online Payments And Banking In Europe

  August 21, 2019 | Paul McKay, Aurelie L'Hostis, Jacob Morgan

  The European Union's Strong Customer Authentication (SCA) requirements will change how Europeans make online payments and use online banking. In theory, these changes will apply from September 14,...

• Report How To Use Platform Business Models In Financial Services

  Driving Innovation With Platform-Based Strategies

  August 7, 2019 | Jacob Morgan

  Platform business models (e.g., Alibaba, Amazon, and Apple) dramatically improve growth and drive better outcomes for customers. Platform business models also require substantial collaboration with...

• Report Five Traits For A Truly Open Banking Strategy

  How Banks Must Claim The Initiative

  August 1, 2019 | Jacob Morgan

  Open banking success relies on collaboration, and financial services firms must start that journey at home. Banks have powerful strengths: healthy customer relationships, scale, and data. But those...

• Report Kick-Start Your Digital Business Strategy

  Beginner Level: Strategy Practices For Digital Business

  June 25, 2019 | Jacob Morgan, Oliwia Berdak

  The digital business landscape is in constant flux: As a digital business leader, it's vital that your strategic plan be just as dynamic as your customers and your competitors. This report is part...

• Report Five Steps To Evolve Your Digital Business Strategy

  Intermediate Level: Strategy Practices For Digital Business

  June 25, 2019 | Oliwia Berdak, Jacob Morgan

  Traditional strategic planning processes, like annual budgeting cycles, are not fit for purpose. Static strategic planning documents become dated as soon as they leave your desk, while fixed ROI...

• Report Build An Adaptable Organization Structure To Accelerate Digital Business

  Intermediate Level: Structure Practices For Digital Business

  April 5, 2019 | Jacob Morgan

  Digital leaders often ask Forrester, "What's the perfect organizational structure?" There isn't one. While any organizational choice is a tradeoff of efficiency, control, localization, and speed, a...

• Report Embrace Next-Generation Digital Organization Structures

  Advanced Level: Structure Practices For Digital Business

  February 7, 2019 | Martin Gill, Jacob Morgan

  Digital innovators embrace new organizational structures. Cross-functional working is a given, but innovators go further, democratizing trust in the outside world in return for speed, inspiration,...

• Report Kick-Start Your Digital Organization Structure

  Beginner Level: Structure Practices For Digital Business

  February 6, 2019 | Jacob Morgan, Martin Gill

  A well-organized, empowered digital business team can make or break the early stages of digital transformation. Successful digital business leaders know that building a single, central digital team...

• Report Predictions 2019: Digital Business

  Digital Leaders Reboot To Hedge Against A Downturn

  November 7, 2018 | Allen Bonde, Jacob Morgan

  In 2019, economic uncertainty will stalk the halls and budgets will see pressure. For digital leaders, necessity is the mother of innovation as firms accelerate their recession planning and focus...

• Blog Predictions 2019: Digital Leaders Reboot To Hedge Against A Downturn

  November 7, 2018 | Jacob Morgan

  Forrester predicted in 2018 that digital would reach the hard stuff, the core of business: organization structure, operating models, and endless discussion of platforms. These themes are far from...

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  Webinar Building On A Digital Culture To Drive Change And Innovation

  November 6, 2018 | Jacob Morgan, Alyson Clarke, Michelle Beeson

  You have planted seeds of culture change, and green shoots of new attitudes and behaviors are sprouting around different parts of your organization. So what do you do next? How do you move from...

• Report Four Ways APIs Are Changing Banking

  How Financial Services Firms Are Exploiting APIs And Open Banking

  October 24, 2018 | Jacob Morgan

  Application programming interfaces (APIs) are cornerstone building blocks of digital business and are reframing opportunity within financial services. Digital business leaders are ideally placed to...

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  Webinar Using Culture To Accelerate Digital Transformation

  September 12, 2018 | Jacob Morgan, Alyson Clarke, Michelle Beeson

  The path to digital transformation is cluttered with many hurdles, and culture is one of the biggest barriers. When an organization has the right cultural attributes, it greases the skids and...