Charts & Figures
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Report Build An Adaptable Organization Structure To Accelerate Digital Business
Intermediate Level: Structure Practices For Digital Business
April 5, 2019 | Jacob MorganDigital leaders often ask Forrester, "What's the perfect organizational structure?" There isn't one. While any organizational choice is a tradeoff of efficiency, control, localization, and speed, a...
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Report Embrace Next-Generation Digital Organization Structures
Advanced Level: Structure Practices For Digital Business
Digital innovators embrace new organizational structures. Cross-functional working is a given, but innovators go further, democratizing trust in the outside world in return for speed, inspiration,...
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Report Kick-Start Your Digital Organization Structure
Beginner Level: Structure Practices For Digital Business
A well-organized, empowered digital business team can make or break the early stages of digital transformation. Successful digital business leaders know that building a single, central digital team...
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Report Predictions 2019: Digital Business
Digital Leaders Reboot To Hedge Against A Downturn
In 2019, economic uncertainty will stalk the halls and budgets will see pressure. For digital leaders, necessity is the mother of innovation as firms accelerate their recession planning and focus...
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Blog Predictions 2019: Digital Leaders Reboot To Hedge Against A Downturn
November 7, 2018 | Jacob MorganForrester predicted in 2018 that digital would reach the hard stuff, the core of business: organization structure, operating models, and endless discussion of platforms. These themes are far from...
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Webinar Building On A Digital Culture To Drive Change And Innovation
You have planted seeds of culture change, and green shoots of new attitudes and behaviors are sprouting around different parts of your organization. So what do you do next? How do you move from...
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Report Four Ways APIs Are Changing Banking
How Financial Services Firms Are Exploiting APIs And Open Banking
October 24, 2018 | Jacob MorganApplication programming interfaces (APIs) are cornerstone building blocks of digital business and are reframing opportunity within financial services. Digital business leaders are ideally placed to...
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Webinar Using Culture To Accelerate Digital Transformation
The path to digital transformation is cluttered with many hurdles, and culture is one of the biggest barriers. When an organization has the right cultural attributes, it greases the skids and...
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Report Kick-Start Your Digital Business Strategy
Beginner Level: Strategy Practices For Digital Business
For digital business leaders, the landscape is in constant flux. In today's fast-moving business environment, it's vital that your strategic plan be just as dynamic as your customers and your...
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Report Five Steps To Evolve Your Digital Business Strategy
Intermediate Level: Strategy Practices For Digital Business
Traditional strategic planning processes, like annual budgeting cycles, are not fit for purpose. Static strategic planning documents become dated as soon as they leave your desk, while fixed ROI...
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Report Europe Lays The Foundations Of Open Banking
What The World Can Learn From The First Six Months Of Open Banking
July 27, 2018 | Jacob MorganExecutives globally are focusing on open banking. Banks and payments companies in Europe implemented the early stages of PSD2 in January 2018. Different firms, and different countries, are taking...
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Blog Open Banking And PSD2 — The First 100 Days Have Been A Slow, Fragmented Start
April 25, 2018 | Jacob MorganTL;DR: It has been a slow, fragmented start to open banking, but the pace will accelerate. Fintechs are forging ahead with innovation, and a new set of intermediary service providers is growing....
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Blog Drive Digital Culture Into Your Organization’s DNA
March 5, 2018 | Jacob MorganTransformation is hard. If you have the wrong culture, the wrong mindset, it is almost impossible. Cultural alignment is a huge enabler of change — when done well, it greases the skids; when poorly...
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Report Accelerate Your Culture Practices For Digital Transformation
Intermediate Level: Culture Practices For Digital Business
Successful digital transformations are underpinned by a strong digital culture. Once the foundations are in place, digital leaders must accelerate change and entrench digital skills, processes, and...
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Report Apply Cultural Patterns From Leading Digital Innovators
Advanced Level: Culture Practices For Digital Business
Cultural alignment is a huge enabler of change — when done well, it greases the skids; when poorly executed, it can stop transformation dead in its tracks. Digitally innovative firms are...
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Report Fix Your Culture Gaps To Speed Up Digital Transformation
Beginner Level: Culture Practices For Digital Transformation
Culture is one of the biggest barriers to digital transformation. Many firms put it in the "too hard" basket, focusing on all the other aspects of digital transformation until they can't ignore it...
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Blog Predictions 2018: Digital Strategy Reaches The Heartwood Of The Business
November 10, 2017 | Jacob MorganDigital business leaders know that customer obsession is the winning mantra, however meeting the needs of today’s empowered customer requires both laser focus and responsiveness. Experimentation,...
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Report Predictions 2018: Digital Business Strategy Will Reach The Heart Of Business
November 10, 2017 | Jacob MorganDigital business leaders know their strategies can't focus just on bolting on new experiences. To win, serve, and retain today's empowered customer, firms must digitize the very core of their...
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Report Predictions 2018: Financial Services Companies Get Serious About Digital Transformation
Executives at financial services companies worldwide understand that digital transformation means business transformation. Most companies will spend 2018 working on new initiatives to better win,...
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Report Eight Healthy Habits Of Successful Product Managers
How To Get The Most Out Of Product Managers In A Digital Organization
September 19, 2017 | Danielle Jessee, Jacob MorganIn the age of the customer, product managers are crucial. They obsess about meeting the needs of customers and convert that insight into market-leading products. But digital business leaders often...
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Blog Open Banking Is Open For Business
May 24, 2017 | Jacob MorganOpen banking is rapidly heading to the top of the agenda for retail banks across the globe. BBVA today announced the launch of its open banking business, joining the likes of Nordea, which launched...
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Report European Mobile Payments Will Almost Triple By 2021
Highlights From Forrester Data's Mobile Payments Forecast, 2016 To 2021 (EU-7)
May 11, 2017 | Jacob MorganForrester estimates that mobile payment transactions in Western Europe will grow from €52 billion in 2016 to €148 billion by 2021. This report uses Forrester Data's European mobile payments...
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Report Executive Q&A: Four Questions Retailers Need To Ask About Android Mobile Payment Systems
eBusiness Leaders Need An Android Mobile Payments Strategy
May 1, 2017 | Brendan Miller, Jacob MorganGlobally, Android holds the largest slice of the mobile handset pie, so retailers that effectively implement Android mobile payments stand to acquire new customers and increased sales from the...