Charts & Figures
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June 5, 2019
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Search Results
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Blog The Rise Of Virtual Care: Key Takeaways From Forrester’s New Wave™
June 17, 2019 | Arielle TrzcinskiVirtual care is about to hit a major tipping point — in 2020, investments in virtual care are expected to outpace those in traditional care delivery. While the virtual care market continues to...
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Report The Forrester New Wave™: Virtual Care Solutions For Digital Health, Q2 2019
The 13 Providers That Matter Most And How They Stack Up
June 5, 2019 | Arielle TrzcinskiIn Forrester's evaluation of the emerging market for virtual care solutions for digital health, we identified the 13 most significant providers in the category — 98point6, American Well, Bright.md,...
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Report Build A Connected Health Experience With Smart Home Devices
A Guide To Successful Deployment And Adoption Using IoT At Home
US healthcare spending is at a critical level. Approximately 90% of the nation's $3.3 trillion in annual healthcare expenditures is for chronic and mental health conditions, not routine care....
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Blog Stop Chasing After All Things Smart Home — Build Connected Health Experiences
June 3, 2019 | Arielle TrzcinskiIt’s not just about the smart home . . . it’s about something much bigger. Healthcare organizations (HCOs) need to learn and understand how to navigate the smart home space and use...
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Report Notifications In Regulated Industries: Healthcare
This Infographic Outlines The Current Environment, Challenges, And Solutions For Secure Messaging
Three-quarters of healthcare, financial services, and insurance firms are using SMS or push notifications. Their primary objectives? Improving the customer experience and reducing operational...
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Report Notifications In Regulated Industries: Financial Services
This Infographic Outlines The Current Environment, Challenges, And Solutions For Secure Messaging
Three-quarters of financial services, insurance, and healthcare firms are using SMS or push notifications. Their primary objectives? Improving the customer experience and reducing operational...
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Blog Use-Case Selection Will Make Or Break Your AI Strategy In Healthcare
May 6, 2019 | Arielle TrzcinskiThe use of AI in healthcare has moved beyond just science fiction to actual practical applications of the technology in various pockets of the healthcare ecosystem. In fact, in just the last year,...
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Report How To Achieve The Healthcare Quadruple Aim With Artificial Intelligence
Strategies For Success Today And Beyond
When healthcare organizations (HCOs) deploy AI effectively, it enables them to achieve the Quadruple Aim. HCOs still face challenges executing on their AI strategies; however, many have seen early...
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Blog How To Leverage CX As A Strategic Differentiator In Healthcare
April 25, 2019 | Arielle TrzcinskiHealthcare organizations (HCOs) must be customer-obsessed. Forrester recently brought together practitioners from various HCOs across all sectors to discuss the importance of using customer...
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Blog The Future Of Health: How Our 2019 Predictions Fared In Q1
April 23, 2019 | Arielle TrzcinskiQ1 is in the books. Alexa is HIPAA-compliant, the Amazon-Berkshire Hathaway-J.P. Morgan (ABJ) alliance now has a name — Haven — and the much-anticipated industrywide interoperability efforts got a...
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Blog Interoperability And The Empowered Consumer Set The Stage At HIMSS19
March 12, 2019 | Arielle TrzcinskiThe largest healthcare event, the Healthcare Information and Management Systems Society’s (HIMSS) conference, highlights the key themes that will be most influential for the industry in the coming...
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Blog Healthcare Providers: Don’t Become The Next Blockbuster Video Story
March 8, 2019 | Arielle TrzcinskiProviders are under threat from new entrants and disruptors, from being pushed to take on more financial risk to facing potential closure due to poor financial performance or the inability to meet...
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Report HIMSS19: Interoperability Will Drive More Personalization In Healthcare
Highlights From Healthcare's Largest Industry Conference In 2019
The annual Healthcare Information and Management Systems Society's (HIMSS) conference brings together the biggest names in healthcare to discuss the year's hot topics and showcases the newest...
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Report The Top Trends For Healthcare Providers In 2019
2019 marks a year of transition for healthcare delivery as a bevy of market forces will catalyze change. Providers are under threat from new entrants and disruptors, being pushed to take on more...
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Report The Top Trends For Healthcare Insurers In 2019
In 2019, market consolidation and disruptive new entrants will force health plans to expand their core competencies if they hope to attract new members, reduce medical costs, and drive growth....
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Blog How To Build A VoC Program In Healthcare
February 19, 2019 | Arielle TrzcinskiThere is a customer experience (CX) imperative taking over in healthcare. To drive success, healthcare organizations (HCOs) must be able to understand how good — or bad — experiences are and where...
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Report How To Build A VoC Program In Healthcare
Voice of the customer (VoC) programs require structure and follow-through to be effective at driving customer experience (CX) improvements. To drive success, healthcare organizations (HCOs) must be...
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Blog Learn The Key Players Making Virtual Visits A Reality In Healthcare
February 5, 2019 | Arielle TrzcinskiVirtual Care Alleviates Key Pain Points In The Care Journey Don’t you miss summer? That time of year when there isn’t a flu epidemic or polar vortex sweeping across the country. Unfortunately, we...
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Report New Tech: Virtual Care, Q1 2019
Forrester's Landscape Overview Of 36 Providers
February 5, 2019 | Arielle TrzcinskiVirtual care promises to transform the way we receive and deliver healthcare. This report presents an overview of the emerging vendors in the healthcare virtual care market. These vendors deliver...
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Webinar Predictions 2019: The Future Of Healthcare
Healthcare organizations must develop raving fans to survive impending disruption from new entrants and additional market consolidation. New CX metrics, virtual care, and artificial intelligence...
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Blog HCOs Need To Double Down On Virtual Care And Interoperability In The Post-CVS–Aetna Era
November 30, 2018 | Arielle TrzcinskiShifts in consumer lifestyle and expectations have given innovators the opportunity to enter the healthcare space and capture market share with their modern, enhanced patient experiences. Instead...
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Blog Healthcare In 2019: Five Bold Predictions
November 28, 2018 | Arielle TrzcinskiThe healthcare industry is experiencing some much-needed transformation and disruption. Looking ahead to next year, we made five bold predictions. Watch the video below to learn what is in store...
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Blog Advanced Analytics Is Required To Win, Serve, And Retain Healthcare Customers
November 27, 2018 | Arielle TrzcinskiThere is an imminent market need to understand which analytics vendors truly help healthcare organizations (HCOs) make sense of their growing data assets and turn them into customer-level insights....
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Report The Forrester Wave™: Healthcare Analytics, Q4 2018
The 11 Providers That Matter Most And How They Stack Up
November 26, 2018 | Arielle TrzcinskiIn our 33-criterion evaluation of healthcare analytics providers, we identified the 11 most significant ones — Arcadia.io, Cognizant, Health Catalyst, IBM, MedeAnalytics, NTT DATA, Optum, Philips,...
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Report Predictions 2019: Healthcare
CX Measurement Frameworks, Virtual Care, And AI Come To The Fore
2019 will be marked by many changes in the healthcare industry. Threats to US healthcare reform loom in midterm elections, ongoing legislation battles, and Supreme Court appointments. Consolidation...
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