Search Results

• Blog HCOs: Optimize Self-Triage Now To Better Serve Patients And Members And Get The Greatest ROI

  July 20, 2020 | Arielle Trzcinski

  COVID-19 Drives Self-Triage Solutions Digital front-door strategies in healthcare were failing consumers before COVID-19. They didn’t address one of the biggest challenges: what to do if you start...

• Blog Walmart Doubles Down On ‘Save Money. Live Better.’ As It Wants To Help You Shop For Your Next Health Insurance Plan

  July 13, 2020 | Arielle Trzcinski

  Walmart quietly launched Walmart Insurance Services LLC. The new business entity moves Walmart beyond just offering education on insurance to selling health insurance policies. “Yes, you read that...

• Report Audio: The Long-Term Impact Of Emerging Technology On US Health Insurers

  July 7, 2020 | Brian Hopkins, Arielle Trzcinski

  Health insurers face a rising level of uncertainty about the future of their industry. They're shifting from reactive to proactive engagement via innovative benefits while grappling with a legacy...

• Blog Mental Health: Keep The Conversation Open

  June 12, 2020 | Arielle Trzcinski

  Virtual Care Blog Series — Part 4 While Mental Health Awareness Month may be over, the conversation around mental health is more important than ever. Research shows that the leading causes of...

• Blog Will Virtual Care Stand The Test Of Time? If You’re Asking The Question, It’s Time To Catch Up

  June 4, 2020 | Arielle Trzcinski

  Virtual Care Blog Series — Part 3 Forrester made the call that 2020 would be the tipping point for virtual care adoption. The pandemic accelerated digital transformation for many healthcare...

• Blog Virtual Care Is A Requirement — Not A “Nice-To-Have”

  June 3, 2020 | Arielle Trzcinski

  Virtual Care Blog Series — Part 2 The pandemic has pushed virtual care technologies to make the leap across the chasm of adoption as even the pragmatists and conservatives have started deploying...

• Blog Self-Triage Solutions Hold The Keys To The Healthcare Digital Front Door

  May 28, 2020 | Arielle Trzcinski

  If you have needed care over the last couple of months during the COVID-19 pandemic, you likely have encountered a self-triage solution. These are designed to help you assess your symptoms and...

• Blog Healthcare Is Making The Shift To Virtual-First Delivery Across Routine And Specialty Care

  May 21, 2020 | Arielle Trzcinski

  Virtual Care Blog Series — Part 1 Healthcare will remain forever changed by the COVID-19 pandemic. Seemingly overnight, consumer demand shifted to convenient access through virtual care. Healthcare...

• Report Returning To Work: How To Prepare For Pandemic Recovery

  Essential Steps And Pandemic Management Protocols For Planning Your Operational Recovery

  April 20, 2020 | Stephanie Balaouras, Alla Valente, Andrew Hewitt

  As the epicenter of the global COVID-19 pandemic shifts and each affected region reaches its peak infection rate, firms must prepare now to restart closed plants, reopen retail locations, and bring...

• Blog Optimize Your Digital Front Door Strategy In Healthcare To Fend Off New Competitors

  April 20, 2020 | Arielle Trzcinski

  The COVID-19 pandemic has prioritized self-triage and virtual care investments for healthcare organizations (HCOs). While the current situation has accelerated investment in these technologies...

• Blog Quick Resource Guide To Help Organizations Scale Healthcare Support During COVID-19

  April 3, 2020 | Arielle Trzcinski

  Forrester has curated a list of companies that are delivering virtual care services and support for health insurers, healthcare providers, employers, and consumers during the COVID-19 pandemic....

• Report The Top Trends For Health Insurers In 2020

  CRM And New Benefits Programs Catalyze Insurers' Shift From Being Reactive To Being Relevant

  March 20, 2020 | Arielle Trzcinski, Jeff Becker, Annalise Clayton

  Health insurers face an uphill battle in 2020: Uncertainty looms around single-payer healthcare, a surge of new entrants are competing for members, and legacy tech hampers innovation. How can...

• Report The Top Trends For Healthcare Providers In 2020

  AI And APIs Usher In An Era Of On-Demand Personalized Care

  March 19, 2020 | Jeff Becker, Arielle Trzcinski, Annalise Clayton

  2020 stands poised to bring a monumental shift in data liquidity to the healthcare provider market as regulatory forces, API frameworks, and public cloud vendors bring innovative data services to...

• Blog Hockey Stick Adoption Of Virtual Care Is Nigh As The Government Pushes Toward More COVID-19 Resources For Citizens

  March 16, 2020 | Arielle Trzcinski

  Virtual care will forever change how healthcare is delivered in the US, and it is on the cusp of mass adoption that is being accelerated due to the government’s response to the COVID-19 pandemic...

• Blog Your Employees Need More Healthcare Options During The COVID-19 Pandemic

  March 13, 2020 | Arielle Trzcinski

  As the number of COVID-19 cases surges in the US, there is a looming threat facing the country: healthcare capacity. According to the American Hospital Association (AHA), there are close to 6,146...

• Report The Forrester Wave™: Healthcare CRM Providers, Q1 2020

  The Seven Providers That Matter Most And How They Stack Up

  March 12, 2020 | Arielle Trzcinski, Kate Leggett

  In our 31-criterion evaluation of healthcare CRM providers, we identified the seven most significant ones — Creatio, Healthgrades, Microsoft, Pegasystems, Salesforce, SugarCRM, and Welltok — and...

• Blog Healthcare CRMs Are The Key To Unlocking The Digital Front Door: Takeaways From The Forrester Wave™

  March 12, 2020 | Arielle Trzcinski

  Healthcare organizations (HCOs) should look to healthcare customer relationship management systems (CRMs) to enable their “digital front door” strategy and meet the growing demands of...

• Blog Healthcare Customers Not Engaging? Time To Optimize Your Digital Front Door Strategy

  March 12, 2020 | Arielle Trzcinski

  Less than 50% of consumers logged into their health insurer or healthcare provider’s website or mobile app in 2019. That figure tells a lot. Despite heavy investments in digital and the customer...

• Report The Forrester Tech Tide™: Digital Patient Engagement, Q1 2020

  Twenty Technologies That Underpin Digital Patient Engagement

  March 11, 2020 | Arielle Trzcinski, Annalise Clayton

  Digital patient engagement is imperative to firms' ability to win, serve, and retain their customers. In efforts to improve this, healthcare organizations are evaluating, implementing, and...

• Report Healthcare 2020: The State Of The Doctor-Patient Relationship In The US

  Key Findings From A Forrester And HIMSS Annual Benchmark Study Of Patient And Provider Experiences

  March 10, 2020 | Jeff Becker, Arielle Trzcinski, Annalise Clayton

  The patient and provider experience is deteriorating against a changing landscape. Increasing competition and high costs of care threaten the success of traditional healthcare providers. To assess...

• Report Forrester Infographic: Optimize Your Digital Front Door Strategy To Enhance The Care Journey

  February 26, 2020 | Arielle Trzcinski, Annalise Clayton

  Healthcare organizations (HCOs) invest heavily in the digital front door but fail to engage customers digitally. There's a disconnect between what customers want and need and what HCOs deliver,...

• Report Now Tech: Healthcare CRM, Q1 2020

  Forrester's Overview Of 17 Healthcare CRM Providers

  February 21, 2020 | Arielle Trzcinski, Kate Leggett

  You can use healthcare CRM to attract, acquire, and retain customers; aggregate complex and disparate data sets; and provide insight to drive behavior change. But to realize these benefits, you'll...

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  Webinar Predictions 2020: Retail

  February 10, 2020 | Fiona Swerdlow, George Lawrie, Arielle Trzcinski

  2020 will be a(nother) year of upheaval in global society and its institutions. Elections, trade barriers, climate change, and more have both consumers and businesses on edge. To evolve and grow,...

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  Webinar Healthcare Predictions 2020: Survive And Thrive Amid Innovation And Regulation

  December 10, 2019 | Jeff Becker, Annalise Clayton, Caleb Ewald

  Viewers should join this webinar to gain a clear understanding of the expected innovation and legislation facing the US healthcare industry in 2020. Virtual care growth will support a broader and...

• Blog Why Mental Health Needs To Be On Every Company’s 2020 Agenda

  December 9, 2019 | Arielle Trzcinski

  We Are Experiencing A Mental Health Crisis One in five Americans manage a diagnosable mental health condition in any given year. Up to 80% of people will manage a diagnosable mental health...