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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »

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  • Report Now Tech: Cloud Cost Management And Optimization, Q4 2020

    Forrester's Overview Of 18 CCMO Providers
    November 10, 2020 | Tracy Woo

    You can use cloud cost management and optimization (CCMO) offerings to visualize your cloud costs, optimize resource usage, and better budget and forecast future spend. But to realize these...

  • Report Now Tech: Public Cloud Development Platforms In China, Q2 2020

    Forrester's Overview Of 28 Public Cloud Development Platform Providers In China
    June 18, 2020 | Charlie Dai, Danny Mu

    You can use public cloud development platforms to build the technology foundations of an adaptive enterprise and simplify digital operations, modernize business applications, and facilitate...

  • Report Now Tech: Cloud Contact Center Vendors, Q2 2020

    Forrester's Overview Of 25 Cloud Contact Center Providers
    June 2, 2020 | Art Schoeller

    You can use cloud contact center providers to rapidly deliver critical contact center capabilities, increase flexibility and scale of operations, and lay the foundation for a cognitive contact...

  • Report Now Tech: Virtual Network Infrastructure Switching Fabric, Q2 2020

    Forrester's Overview Of 14 VNI Switching Fabric Providers
    April 22, 2020 | Andre Kindness

    Business and technology leaders can use virtual networking infrastructure (VNI) switching fabric to connect business resources, enhance customer interactions, and deliver new services and products....

  • Report Now Tech: Colocation And Data Centers, Q2 2020

    Forrester's Overview Of 20 Data Center And Colocation Providers
    April 13, 2020 | Abhijit Sunil

    You can use colocation providers to optimize your infrastructure spending, increase uptime and reliability features, and unlock the best possible network connectivity options across your network...

  • Report Now Tech: Hosted Private Cloud, Q1 2020

    Forrester's Overview Of 22 Hosted Private Cloud Providers
    March 6, 2020 | Bill Martorelli

    You can use hosted private cloud to migrate to cloud more quickly, meet the demands of unique workloads, and isolate workloads from other customers. But to realize these benefits, you'll first have...

  • Report Now Tech: Public Cloud Development Platforms, Q1 2020

    Forrester's Overview Of 16 Public Cloud Development Platform Providers
    March 4, 2020 | Dave Bartoletti, John Rymer

    Application development and delivery (AD&D) pros can use public cloud development platforms to quickly develop and deliver applications to support business innovations and operations automation,...

  • Report Now Tech: Cloud Desktops, Q4 2019

    Forrester's Overview Of 15 Cloud Desktop Providers
    October 10, 2019 | Andrew Hewitt

    You can use cloud desktops to improve employee experience (EX), enhance workforce continuity, and scale business operations rapidly. But to realize these benefits, you'll first have to select from...

  • Report Now Tech: Enterprise Health Clouds, Q2 2019

    Forrester's Overview Of 29 Enterprise Health Cloud Providers
    May 21, 2019 | Jeff Becker

    You can use enterprise health clouds to reduce infrastructure costs, create a 360-degree view of the consumer, and deploy compelling new high-touch engagement solutions. But to realize these...

  • Report Now Tech: Customer Communications Management, Q1 2019

    Forrester's Overview Of 17 CCM Providers
    January 11, 2019 | Craig Le Clair

    You can use customer communications management (CCM) to format, personalize, and distribute content to support physical and electronic communications and improve the customer experience. But to...