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  • Report How To Budget For Employee-Facing Technology For 2020

    Align Technology Purchases To Business Imperatives For EX Success
    June 10, 2019 | Andrew Hewitt

    Infrastructure and operations (I&O) leaders planning their budgets for 2020 and beyond must purchase technology that enables employees to win, serve, and retain customers. But workforce...

  • Report Five Key Trends That Will Reshape The Employee Technology Experience

    Keep Employee Experience At The Center Of Your Technology Strategy As You Move Past Windows 7
    May 22, 2019 | Andrew Hewitt

    Windows 7 has been a corporate PC staple — but at nearly 10 years old, it's at its end of life. Though some infrastructure and operations (I&O) leaders responsible for employee technology have...

  • Report Adoption Profile: Hosted Private Cloud In Europe, Q2 2019

    Local Providers Target Dedicated Infrastructure, Unique Scenarios, And Services
    May 7, 2019 | Lauren E. Nelson, Paul Miller

    Adoption of hosted private cloud (HPC) continues to grow, despite criticism. HPC combines the expertise of a cloud service provider with the isolation of a private cloud. While some balk at its...

  • Report The State Of Chromebooks, 2019

    When The Conditions Are Right, Chromebooks Can Improve Both Customer And Employee Experience
    April 30, 2019 | Andrew Hewitt, J. P. Gownder

    Eight years into their existence, Chromebooks haven't taken the enterprise market by storm — but have slowly but surely gained enterprise mindshare. I&O leaders are reassessing how Chromebooks can...

  • Report Adoption Profile: Private Cloud In North America, Q2 2019

    Open Source Is Everywhere, And Private Cloud Redefines Itself
    April 29, 2019 | Lauren E. Nelson

    Contrary to popular belief, private cloud is here to stay. And as enterprises align their cloud strategies to business objectives, they're redefining it. Many enterprises face a stark reality:...

  • Report How To Wake Up From The Nightmare Of Workplace Technology Distraction

    Build A Solid User Experience To Enable A More Focused Workforce
    April 26, 2019 | Andrew Hewitt

    To remain competitive in a world of increasingly connected customers, businesses have turned to the latest digital technologies to improve employees' productivity, collaboration, and connection to...

  • Report Get The Most Out Of IoT-Connected Business Operations Services Engagements

    Insights From The Forrester Wave™: Global IoT Services For Connected Business Operations, Q4 2018
    April 23, 2019 | Michele Pelino, Bill Martorelli

    The market for internet-of-things (IoT) professional services is robust but immature. Consequently, technology stakeholders driving connected business operations initiatives must sift through...

  • Report The State Of Low-Code Platform Adoption, 2018

    February 6, 2019 | John R. Rymer, Bill Seguin

    Low-code development platforms are an increasingly hot topic of discussion with Forrester clients, but is this trend a flash in the pan? In 2018, Forrester gathered insights into the state of...

  • Report Put Product Management To Work In Software Development

    Organize Development By Product And Reap The Benefits
    February 4, 2019 | Christopher Condo, Bill Seguin

    To deliver software faster, top-performing application development and delivery (AD&D) organizations have adopted product-centric teams that obliterate organizational silos and force teams to...

  • Report The Future Of Enterprise Computing

    Driving Employee Experience Improvements Requires A Long-Term Vision Of Devices And Apps
    January 18, 2019 | J. P. Gownder, Andrew Hewitt

    In 2007, Forrester predicted that the PC market would grow beyond its then-standard two-form factors (laptops and desktops) — a prediction that came true and redefined enterprise and consumer...

  • Report The Path To Autonomous Testing: Augment Human Testers First

    Distinguishing Myth From Reality In AI-Based Autonomous Testing
    January 7, 2019 | Diego Lo Giudice

    Digital acceleration can't happen without better-quality software, and software testing matters more than ever for quality at speed. However, test automation lags, and growing complexity challenges...

  • Report Tackling The Unsexy Challenge Of Mainframe Modernization

    The Cloud Era Demands Connection To Modern DevOps Practices
    December 21, 2018 | Lauren E. Nelson, Chris Gardner

    The death knell for mainframe has rung every year for the past several decades, but it's not going away. Infrastructure and operations (I&O) professionals are doubling down, migrating off, and...

  • Report Agile PMOs Transform To Support Value Delivery

    Organization: The Strategic Portfolio Management Playbook
    December 3, 2018 | Margo Visitacion

    Responding to demand for high-quality customer experience, firms have adopted Agile to innovate. When these digital initiatives scale, however, any lack of enterprise program management maturity...

  • Report Industry Spotlight: Improving Employee Mobility In Financial Services

    Do Right By Your Regulations, But Don't Forget About Employee Experience
    November 1, 2018 | Andrew Hewitt

    Mobile infrastructure and operations (I&O) teams in financial services firms face the daunting task of creating productive mobile experiences for employees while also navigating the unique security...

  • Report Benchmark Your Enterprise Cloud Adoption

    Benchmarks: The Cloud Computing Playbook
    October 22, 2018 | Dave Bartoletti

    Enterprise cloud computing adoption accelerated in 2017 and will continue to grow through 2020. Are you ahead of your competitors — or lagging behind the average enterprise? Infrastructure and...

  • Report Cloud Powers The New Platform Economy

    Vision: The Cloud Computing Playbook
    October 12, 2018 | Dave Bartoletti, Liz Herbert

    Cloud is no longer a tactical solution but rather a strategic enabler of connected economies. Technology leaders will orchestrate cloud ecosystems that connect employees, customers, partners,...

  • Report Digital Transformation Requires Development Transformation

    Vision: The Modern Application Delivery Playbook

    Most IT organizations don't have the right operational models to develop and deliver great digital experiences. This report makes a case that digital and software development leaders should take a...

  • Report Become A Unicorn With Infrastructure-As-Code

    Strategic Plan: The Infrastructure Transformation Playbook
    September 19, 2018 | Chris Gardner

    For digital business models to evolve and succeed, infrastructure and operations (I&O) teams must disrupt their traditional infrastructure architecture strategies with infrastructure-as-code (IaC)....

  • Report Adapt Your Governance Framework For Cloud

    Processes: The Cloud Computing Playbook
    August 31, 2018 | Dave Bartoletti

    Cloud adoption continues to accelerate, so businesses must develop standard practices around security, performance, and cost to meet the expectations of internal and external stakeholders....

  • Report Capitalize On SaaS CRM Solutions With Better Governance

    Organization: The CRM Playbook
    August 20, 2018 | Kate Leggett

    Organizations increasingly adopt software-as-a-service (SaaS) CRM solutions, but few have adapted their governance processes and policies to get maximum value out of those solutions. The move to...

  • Report Build An Outside-In Contact Center Road Map

    Road Map: The Contact Centers For Customer Service Playbook
    August 7, 2018 | Art Schoeller

    In most industries, a large percentage of customer contacts need support from contact center agents. Developing a solid contact center road map in the context of a broader customer experience (CX)...

  • Report Offer A Deeper Purpose To Tempt Digital Talent Away From Silicon Valley

    Traditional Industries Competing With Cool Tech Firms For Staff Must Shift The Fight Away From Pay And Perks To Win
    August 6, 2018 | Paul Miller

    Traditional businesses must embrace digital to win, serve, and retain customers. From manufacturing and utilities to retail and healthcare, many are attempting the transition. In the process,...

  • Report Design Your Contact Center To Be Customer-Centric

    Strategic Plan: The Contact Centers For Customer Service Playbook
    July 30, 2018 | Art Schoeller

    As enterprises strive to offer better customer experience (CX), they must incorporate organizational and operational change into contact center architectural design. Companies must establish...

  • Report The State Of The Threat Intelligence Platform Market, Q3 2018

    A Market And Investment Review
    July 30, 2018 | Josh Zelonis

    As security and risk (S&R) pros adopt threat intelligence capabilities within their organizations, it becomes necessary to manage that intelligence using a threat intel platform (TIP). This report...

  • Report IoT Solutions Transform Fleet Management

    IoT-Enabled Fleet Management Solutions Deliver Powerful Business, Financial, And Operating Results
    July 16, 2018 | Michele Pelino

    Firms from many industries are deploying fleet management and internet-of-things (IoT)-enabled fleet management and telematics solutions. The initial goal is to achieve fuel efficiencies and enable...

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