Search Results
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Report It Takes A Village To Deliver World-Class B2B Commerce
Tools And Technology: The B2B eCommerce Playbook
January 29, 2019 | Allen BondeProducing an effective B2B eCommerce technology strategy is like planning for a successful journey: You need a good map, a proper guide, and the right tools. In the age of the customer, B2B digital...
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Report Omnichannel Requires Scoring A Trifecta With Technology Solutions
Tools And Technology: The Omnichannel Commerce Playbook
In today's "anywhere, anytime" commerce, digital business professionals race to fully modernize their commerce systems but are coming to terms with the fact that omnichannel is far more complex...
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Report Now Tech: Product Information Distribution Services (PIDS), Q4 2018
Forrester's Overview Of 23 Product Information Distribution Service Providers
You can use product information distribution services (PIDS) to manage data feed requirements, simplify connectivity, and improve the quality of product information. But to access these benefits,...
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Report The Forrester Wave™: B2C Commerce Suites, Q3 2018
The 11 Providers That Matter Most And How They Stack Up
September 13, 2018 | Bruce Eppinger, John BrunoIn our 31-criterion evaluation of B2C commerce suites providers, we identified the 11 most significant ones — commercetools, Digital River, Elastic Path Software, Episerver, IBM, Kibo Commerce,...
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Report The Forrester Wave™: B2B Commerce Suites, Q3 2018
The 12 Providers That Matter Most And How They Stack Up
September 13, 2018 | John Bruno, Bruce EppingerIn our 33-criterion evaluation of B2B Commerce Suites providers, we identified the 12 most significant ones — Apttus, Episerver, Handshake, IBM, Insite Software, Intershop, Magento, Oracle,...
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Report The Forrester Automotive Wave™: European Websites, Q3 2018
European Auto Brands' Sites Don't Meet Customers' Evolving Expectations
August 29, 2018 | Brendan Miller, Alex CauseyMore than half of European consumers spend 10 hours or more researching a new car, and nearly three-quarters consider three or more brands before they purchase or lease a vehicle. To gauge how...
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Report The Five Key Success Factors Of Every Digital Business
Strategic Plan: The Retail eCommerce Playbook
August 22, 2018 | Sucharita KodaliSuccessful organizations are largely driven by the right people, the right organizational structure, and an innovative idea for selling online that often reinforces brick-and-mortar stores. In the...
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Report Now Tech: Global Merchant Payment Providers, Q3 2018
Forrester's Overview Of 31 Global Payment Providers
July 2, 2018 | Brendan MillerFor omnichannel retailers, accepting electronic payments is highly complex. It includes transmitting sensitive financial information, managing a diverse array of payment methods and tender types,...
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Report The Forrester Automotive Wave™: US Websites, Q2 2018
The Playing Field Is Wide Open For Carmakers To Break Away
US new auto sales surpassed 17 million vehicles in 2017 — one of the best years on record for the auto industry. Can it do better? Over 90% of US auto shoppers used manufacturers' websites to guide...
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Report The Forrester Wave™: Product Information Management Solutions, Q2 2018
The 10 Providers That Matter Most And How They Stack Up
June 18, 2018 | Bruce EppingerIn our 27-criteria evaluation of product information management (PIM) providers, we identified the 10 most significant ones — Agility Multichannel, Contentserv, EnterWorks, IBM, Informatica,...
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Report Now Tech: Commerce Service Providers, Q2 2018
Forrester's Overview Of 29 Commerce Service Providers
June 4, 2018 | Lily VaronDigital businesses can use commerce service providers (CSPs) to design their digital commerce strategy and ecosystem, create immersive commerce experiences, and build and integrate digital commerce...
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Report Now Tech: B2B Commerce Suites, Q2 2018
Forrester's Overview Of 18 B2B Commerce Suites Providers
June 1, 2018 | John Bruno, Bruce EppingerYou can use B2B commerce suites to digitize buying and selling processes, provide convenient engagement for customers, personalize the buying experience, and uncover valuable customer insights. But...
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Report Now Tech: B2C Commerce Suites, Q2 2018
Tools And Technology: The Retail eCommerce Playbook
June 1, 2018 | Bruce Eppinger, John BrunoYou can use B2C commerce suites to deliver online shopping, brand engagement, and customer service. But to access these benefits, you'll first have to select from a diverse set of vendors — vendors...
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Report New Tech: Payments For Platform And Marketplace Businesses, Q2 2018
Forrester's Landscape Overview Of 20 Payment Providers That Service Platform And Marketplace Business Models
April 20, 2018 | Brendan MillerDigital business executives implementing platform or marketplace business strategies have found that payments can become a quagmire, mucking up the smooth exchange of value. To pull off great...
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Report Now Tech: Recurring Customer And Billing Management, Q2 2018
Forrester's Overview Of 34 Recurring Customer And Billing Management Providers
April 17, 2018 | Lily VaronYou can use recurring customer and billing management solutions to: 1) easily configure pricing models; 2) manage customer relationships; and 3) get insight into recurring customers and revenues....
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Report The State Of Retailing Online 2018: Store Investments, Business Objectives, And Mobile
Benchmarks: The Retail eCommerce Playbook
March 26, 2018 | Sucharita KodaliThe annual "The State Of Retailing Online" study by Shop.org, the digital division of the National Retail Federation (NRF), conducted by Forrester, is a summary of attitudes and investments that...
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Report Best Practices For Commerce Platform Migration
Use Seven Tactics To Adopt A New Commerce Platform
March 8, 2018 | Bruce EppingerDelivering outstanding digital commerce experiences means focusing on the customer and innovation. To meet ever-rising customer expectations, 57% of retail digital business decision makers whom we...
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Report Building The Business Case For Omnichannel Commerce
Business Case: The Omnichannel Commerce Playbook
March 5, 2018 | Brendan WitcherDigital retail executives must build effective omnichannel business cases to minimize the risk of launching initiatives that: 1) lack critical internal support; 2) fail to meet customer...
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Report Commerce Technology Investment Trends: 2017 To 2018
Digital businesses from retailers to branded manufacturers are increasing their investment in tools and technologies across commerce platforms, omnichannel, and the digital store. The simple...
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Report The Forrester Wave™: B2B Commerce Suites For Midsize Organizations, Q3 2017
The 11 Providers That Matter Most And How They Stack Up
August 31, 2017 | Andy HoarIn our 35-criteria evaluation of B2B commerce suite providers, we identified the 11 most significant vendors — BigCommerce, CloudCraze, Episerver, Handshake, Insite Software, Intershop, Magento...
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Report The Forrester Wave™: Recurring Customer And Billing Management, Q3 2017
Customer-Centric Billing Solutions Move Beyond Subscriptions To Enable Recurring Customer Relationships
July 31, 2017 | Lily VaronIn our 35-criteria evaluation of recurring customer and billing management providers, we identified the nine most significant ones — Apttus, Aria Systems, BillingPlatform, Digital River,...
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Report Commerce Technology Vendor Catalog
April 17, 2017 | Brendan WitcherThis report helps eBusiness professionals understand the landscape of vendors across 50 different technology categories that span marketing, merchandising, customer service, fulfillment,...
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Report The Forrester Wave™: B2B Commerce Suites, Q1 2017
The 11 Providers That Matter Most And How They Stack Up
March 24, 2017 | Andy Hoar, Anjali YakkundiIn our 35-criteria evaluation of B2B commerce suite providers, we identified the 11 most significant vendors — Apttus, CloudCraze, Episerver, IBM, Insite Software, Intershop, Magento, Oracle...
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Report The Forrester Wave™: B2C Commerce Suites, Q1 2017
The 13 Providers That Matter Most And How They Stack Up
March 24, 2017 | Anjali Yakkundi, Andy HoarIn our 29-criteria evaluation of B2C commerce suite providers, we identified the 13 most significant vendors — commercetools, Digital River, Elastic Path, Episerver, IBM, Intershop, Kibo, Magento,...