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The Enterprise Collaboration Playbook For 2019

Gain A Competitive Advantage Through Enterprise Collaboration

Many of today's collaboration technology initiatives fall well short of their transformational potential. But a properly executed enterprise collaboration (EC) strategy engages employees and...

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  • Report Breakout Vendors: Workplace Technology Innovation

    Three Innovative Workplace Tech Vendors Boost Employee Productivity And Customer Satisfaction
    February 10, 2017 | Andrew Hewitt

    Infrastructure and operations (I&O) leaders responsible for workforce experience and technology increasingly think of buildings and the technologies within them not just as places to do work but as...

  • Report Get Organized To Stop The Communications And Collaboration Infrastructure Civil War

    November 10, 2014 | Art Schoeller

    In the American Civil War, many combatants on both sides had attended the US Military Academy at West Point as cadets. The war pitted not only brother against brother but also cadet against cadet,...

  • Report Continually Improve Business Meetings With Better Process And Technology

    If You're Not Planning Your Meetings, You're Planning To Fail
    March 6, 2013 | Henry Dewing

    With 37% of information workers spending an hour or more in meetings every day, it's crucial to make that time productive. Organizing the meeting and using the right collaboration tools is a great...

  • Report Enter More Social, Mobile, Video, And Cloud: Is Your Infrastructure Ready To Collaborate?

    November 16, 2012 | Art Schoeller

    This report provides Forrester's maturity assessment for infrastructure and operations (I&O) professionals responsible for their firms' communications and collaboration infrastructure. I&O leaders...

  • Report A Big Boom In The Videoconferencing Market Awaits In Asia

    Vendors Capitalize On An Exponential Increase In Videoconferencing Demand
    October 27, 2011 | Katyayan Gupta

    Videoconferencing will emerge as the preferred mode of communication. Asia Pacific leads the global market with more implementations planned in the next 12 months and beyond than Europe or North...

  • Report Forrsights: Mobility Dominates Enterprise Telecom Trends In 2011

    July 22, 2011 | Michele Pelino

    2011 presents vendors and service providers with a variety of opportunities to address emerging trends in the enterprise mobility and telecommunications market. In results from Forrester's...

  • Report Preparing For Uneven Corporate Adoption Of Video Communications

    Video-As-A-Service Will Accelerate Video Into The Business Mainstream
    May 9, 2011 | Henry Dewing

    Use of video for business communication is expanding at some companies and stagnant at others. The more that information workers use desktop (and handheld) video solutions, the more they expect...

  • Report The CaaS Market Heats Up

    Communications-As-A-Service Generates High Interest And Will Soon Displace Premises-Based Alternatives
    May 27, 2010 | Elizabeth Herrell

    Communications-as-a-service (CaaS) shares many attributes with other as-a-service offerings in its pricing model and delivers voice, conferencing, contact center, IVR, and unified communications...

  • Report How Tech Strategists Can Ride The Coming Tidal Wave Of Business Video

    Opportunities And Issues For Video And Networking Vendors
    April 1, 2010 | Henry Dewing

    Video will become the new business norm for communication and collaboration over the next five to 10 years. Why? Technology maturity, end user demand, and competitive pressures drive further...

  • Report Enterprise Communications: The Next Decade

    Ten Trends That Will Shape Unified Communications And Collaboration
    March 9, 2010 | Elizabeth Herrell

    Enterprise communications will continue to undergo significant changes during the next decade, as multimodal cloud services invade traditional communication products and services. Today's...

  • Report The Next Wave Of IT Investment Is Smart Computing

    Smart Computing Drives The New Era Of IT Growth
    January 5, 2010 | Simon Yates

    Like the mainframe, personal, and network computing eras that have gone before it, "Smart Computing" will usher in a new era of technology innovation and growth. But, says Andrew Bartels, it will...

  • Report A Picture Is Worth 1,000 Words: Business Video Growth

    Improved Communications And Collaboration Drive Interest In Business Video
    October 26, 2009 | Henry Dewing

    Forrester's recent Enterprise And SMB Networks And Telecommunications Survey, North America And Europe, Q1 2009 asking businesses about their video use found that all types of video solutions were...

  • Report Cisco Continues Its March On Collaboration Strategy

    Decision To Acquire Tandberg Is About More Than Just Video
    October 6, 2009 | Henry Dewing

    Cisco has made an approved offer to acquire Tandberg, promising to develop an integrated, unified, video-centric collaboration capability and foment the creation of a new market for unified...

  • Report Cisco To Acquire Tandberg For US$3.0 Billion: Videoconferencing Moves Closer To Becoming A Mainstream Reality

    October 6, 2009 | Bryan Wang, Dane Anderson, Michael Barnes

    This document provides vendor strategists with highlights of Cisco acquiring Tandberg, a key global player in the videoconferencing and communication market. A $3.0B deal will provide Cisco with a...

  • Report The 2009 Outlook For Unified Communications In Europe

    March 24, 2009 | Phil Sayer

    Forrester survey data on unified communications (UC) from Q1 2008 showed great enthusiasm for UC, with 81% of European enterprises reporting that they were at some stage in a UC implementation....

  • Report Take A Close Look At UC Applications

    How Vendors Compare On Integrated Messaging, Collaboration, And Presence
    January 6, 2009 | Elizabeth Herrell

    A major concern for organizations planning unified communications (UC) projects is how to justify their cost during times of budget constraints. By fully understanding the capabilities of UC...

  • Report Evaluating UC Vendors On Key Applications

    How Vendors Stack Up On Voice/Desktop Call Control, Mobility, And Conferencing
    December 22, 2008 | Elizabeth Herrell

    Organizations considering unified communications (UC) solutions often find the vendor landscape overwhelming. During an economic slowdown it's more important than ever to invest in solutions that...

  • Report Will Presence Change How Business Communicates?

    September 8, 2008 | Elizabeth Herrell

    Presence is a key application supported on unified communications (UC) platforms and has the potential to fundamentally change how business manages workplace communications. UC connects multiple...

  • Report The Screening Of Global Business

    The Business Digitization Voyage Evolves In Three Phases
    June 16, 2008 | Henry Dewing

    Today, progressive firms are introducing video and other types of digital media like audio, podcasts, and digital pictures to improve business processes and collaboration. However, most firms are...

  • Report Top Trends Shaping Enterprise Communications

    How To Plan For The Next Five Years
    May 13, 2008 | Elizabeth Herrell

    Enterprise voice communications are undergoing significant changes. While IP telephony adoption has reached the mainstream, unified communications (UC) is transforming the market by offering new...

  • Report Topic Overview: Green IT

    November 26, 2007 | Christopher Mines, Euan Davis

    Environmental responsibility is emerging as an important topic for corporate IT organizations and their technology suppliers. Corporate IT will go green in the coming years, driven by a combination...

  • Report Communications-Enabled Business Processes

    Innovative Uses Of Communications To Improve Business Efficiency
    September 18, 2007 | Henry Dewing

    People are more successful when they are better connected to the processes and applications on which their businesses operate. Business leaders today are challenged to seamlessly connect...

  • Report Videoconferencing: You Need An Enterprisewide Strategy

    August 13, 2007 | Phil Sayer

    IP videoconferencing systems vendors all predict that videoconferencing is set to be a major growth area, driven by both green corporate agendas and the high-quality user experience of the latest...

  • Report Videoconferencing Rises Again

    New Business Imperatives And Technology Create Promising Market Opportunities
    March 30, 2007 | Henry Dewing, Claire Schooley

    Legacy videoconference systems of all types have failed to live up to their promise because of technical complexity and user interface issues. However, an increasingly distributed workplace,...

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