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The Enterprise Collaboration Playbook For 2019

Gain A Competitive Advantage Through Enterprise Collaboration

Many of today's collaboration technology initiatives fall well short of their transformational potential. But a properly executed enterprise collaboration (EC) strategy engages employees and...

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  • Report Mind The Tech Expectations Gap: Make Technology Integral To Company Culture

    October 17, 2013 | Jennifer Belissent, Ph.D.

    "Happy employees make happy customers" or so the saying goes. Employee satisfaction and engagement are correlated to business outcomes. Finding the right employees, providing them with the tools...

  • Report The Forrester Wave™: Desktop Videoconferencing, Q3 2013

    Microsoft Leads, Followed By Avaya, Cisco Systems, And Vidyo
    September 13, 2013 | Philipp Karcher

    There are four major categories of desktop videoconferencing solutions: consumer applications, unified communications (UC) clients, video pure plays, and webconferencing. In Forrester's 60-criteria...

  • Report Rich Communication Services Can Unlock The Value Of Systems Of Engagement

    The Joyn Initiative Will Help Evolve Engagement Strategies
    April 9, 2013 | Dan Bieler

    As companies evolve their strategies to embrace systems of engagement, CIOs are likely to benefit from the emergence of a new major social media communications platform, rich communication services...

  • Report Continually Improve Business Meetings With Better Process And Technology

    If You're Not Planning Your Meetings, You're Planning To Fail
    March 6, 2013 | Henry Dewing

    With 37% of information workers spending an hour or more in meetings every day, it's crucial to make that time productive. Organizing the meeting and using the right collaboration tools is a great...

  • Report Demand Insights: The SMB Software Market 2011

    SMBs Exhibit A Broad Adoption Profile, But Growth Is Being Stunted By The Credit Crunch
    October 25, 2011 | Tim Harmon

    For most software categories, tech marketers once considered the small to medium-size business (SMB) market to be "software non grata." Their assumption was that most SMBs supported their...

  • Report Q&A: Answers To Your Top Videoconferencing Questions

    August 15, 2011 | Matthew Brown, Philipp Karcher

    We've been hearing for years that "this is the year videoconferencing takes off." So how far have we come in resolving the issues that have held back videoconferencing, such as interoperability and...

  • Report Forrsights: Mobility Dominates Enterprise Telecom Trends In 2011

    July 22, 2011 | Michele Pelino

    2011 presents vendors and service providers with a variety of opportunities to address emerging trends in the enterprise mobility and telecommunications market. In results from Forrester's...

  • Report Preparing For Uneven Corporate Adoption Of Video Communications

    Video-As-A-Service Will Accelerate Video Into The Business Mainstream
    May 9, 2011 | Henry Dewing

    Use of video for business communication is expanding at some companies and stagnant at others. The more that information workers use desktop (and handheld) video solutions, the more they expect...

  • Report Dial "H" For Hack

    An Empowered Report: Understanding The Threats To Unified Communication And VoIP Deployments
    April 11, 2011 | John Kindervag

    In many companies, the worlds of data networking and telecommunications have merged, and voice and video traffic travels with other enterprise data on the same corporate network. Often known...

  • Report The State Of Collaboration Software Implementations: 2011

    Businesses Still Mainly Use Collaboration Tools To Reduce Travel Costs
    March 21, 2011 | TJ Keitt

    Businesses large and small are continuing to invest in a range of collaboration technologies. While vendors promise that these technologies can solve a range of business problems, most content and...

  • Report Europeans See New Opportunities In Combo IP Video-UC Solution Sourcing

    Pay Close Attention To Vendor Offers Regarding Integration And Interoperability
    February 9, 2011 | Brownlee Thomas, Ph.D., Caroline Roeleveld-Hoekendijk

    We're seeing the growing interest of large European enterprises in IP video along with unified communications (UC). In conversations with Forrester, several European IT clients said that video —...

  • Report Information Workers Are Not Quite Ready For Desktop Videoconferencing

    Spurring Adoption Requires Management Advocacy And Concrete Use Cases
    January 26, 2011 | TJ Keitt

    Videoconferencing technology promises contextual communications over distance. One type — desktop video — is gaining traction because it can provide access to visual communication to more workers....

  • Report TechRadar™ For Content & Collaboration Professionals: Enterprise Video, Q1 2011

    Tools To Manage And Deliver Video Are Growing; Videoconferencing Makes A Comeback
    January 21, 2011 | Philipp Karcher

    Enterprises increasingly use video in a wide range of use cases, changing how they collaborate, issue communications, train their employees, and even talk to customers. But the transformational...

  • Report SVM Professionals Can Play A Greater Role In Videoconferencing Strategy

    Videoconferencing Players Are Ready To Deliver With Better Solutions
    December 15, 2010 | Christopher Andrews, Caroline Roeleveld-Hoekendijk

    Although the videoconferencing market has existed for more than 20 years, several trends indicate that the market is at an inflection point. Across the marketplace, leading videoconferencing...

  • Report The Transformation Of Sourcing Depends On Its Ability To Empower Employees

    An Empowered Report: Sourcing Can Do More To Adapt To Changes In Business Technology
    December 2, 2010 | Christopher Andrews

    A major shift in the technology marketplace is moving technology purchasing power away from centralized IT departments and into the hands of individual employees. This shift, which is driven by...

  • Report The CaaS Market Heats Up

    Communications-As-A-Service Generates High Interest And Will Soon Displace Premises-Based Alternatives
    May 27, 2010 | Elizabeth Herrell

    Communications-as-a-service (CaaS) shares many attributes with other as-a-service offerings in its pricing model and delivers voice, conferencing, contact center, IVR, and unified communications...

  • Report The State Of Collaboration Software Adoption

    Firms Continue To Turn To Collaboration Software After Recession
    April 2, 2010 | TJ Keitt

    Collaboration software adoption grew during the recessionary years of 2008 and 2009, and we anticipate this continuing. Why? Changes in how businesses work internally and with their customers and...

  • Report A Picture Is Worth 1,000 Words: Business Video Growth

    Improved Communications And Collaboration Drive Interest In Business Video
    October 26, 2009 | Henry Dewing

    Forrester's recent Enterprise And SMB Networks And Telecommunications Survey, North America And Europe, Q1 2009 asking businesses about their video use found that all types of video solutions were...

  • Report Web Conferencing 2009 Market Overview

    Pick A Portfolio Of Providers To Meet All Your Conferencing Scenarios
    August 27, 2009 | Ted Schadler, Claire Schooley

    Web conferencing has become a key real-time collaboration priority for most enterprises. IT is working hard to pick the right suppliers, negotiate the right price, and drive adoption. But the...

  • Report Demand Insights: The Global Collaboration Market Is Flat

    Universal Business Needs Make Collaboration Tools Important Globally
    May 19, 2009 | TJ Keitt

    Universal business concerns about keeping employees and partners on the same page and productive in an increasingly stratified business environment have business leaders around the world scrambling...

  • Report Demand Insights: Collaboration Market Healthy Despite Slumping Economy

    March 25, 2009 | TJ Keitt

    Although 2009 is shaping up to be a tough year for technology vendors, the collaboration market is proving to be vibrant. The tough economy is forcing companies to restrict travel while keeping...

  • Report The 2009 Outlook For Unified Communications In Europe

    March 24, 2009 | Phil Sayer

    Forrester survey data on unified communications (UC) from Q1 2008 showed great enthusiasm for UC, with 81% of European enterprises reporting that they were at some stage in a UC implementation....

  • Report The State Of Real-Time Collaboration In 2009: Conferencing Tools Are Hot

    March 5, 2009 | Ted Schadler

    This data chart features slides with real-time collaboration and conferencing tools data from Forrester's Enterprise And SMB Software Survey, North America And Europe, Q4 2008.

  • Report Getting People-Centric Collaboration Tools Right

    Collaboration Market Share Hinges On Streamlining Business Processes
    January 28, 2009 | TJ Keitt

    The down economy and an increasingly decentralized business world have created a boom market for collaboration vendors as emphasis on reduced costs has made tools like videoconferencing and...

  • Report Green IT Awareness And Adoption By Region, Q4 2008

    January 8, 2009 | Christopher Mines

    Global firms report on their awareness and adoption of green IT practices.

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