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The Enterprise Collaboration Playbook For 2019

Gain A Competitive Advantage Through Enterprise Collaboration

Many of today's collaboration technology initiatives fall well short of their transformational potential. But a properly executed enterprise collaboration (EC) strategy engages employees and...

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  • Report Enterprise Video's Future Aligns With Customer Obsession

    Your Employees Expect Video, So Use It To Engage Them
    March 2, 2017 | Nick Barber

    Enterprises can meet employees' consumer-level expectations around video and support a customer-obsessed culture at the same time. Enterprise video strategies include a mix of live and on-demand...

  • Report Brief: How Financial Services Firms Use Video To Transform Customer Experiences

    Online Video And Chat Prove Increasingly Important
    May 7, 2015 | Art Schoeller

    In the age of the customer, trust and transparency are critical for banks, investment management firms, and insurance providers. With the growth of online and mobile banking, online video and video...

  • Report The Forrester Wave™: Desktop Videoconferencing, Q3 2013

    Microsoft Leads, Followed By Avaya, Cisco Systems, And Vidyo
    September 13, 2013 | Philipp Karcher

    There are four major categories of desktop videoconferencing solutions: consumer applications, unified communications (UC) clients, video pure plays, and webconferencing. In Forrester's 60-criteria...

  • Report Continually Improve Business Meetings With Better Process And Technology

    If You're Not Planning Your Meetings, You're Planning To Fail
    March 6, 2013 | Henry Dewing

    With 37% of information workers spending an hour or more in meetings every day, it's crucial to make that time productive. Organizing the meeting and using the right collaboration tools is a great...

  • Report Demand Insights: The SMB Software Market 2011

    SMBs Exhibit A Broad Adoption Profile, But Growth Is Being Stunted By The Credit Crunch
    October 25, 2011 | Tim Harmon

    For most software categories, tech marketers once considered the small to medium-size business (SMB) market to be "software non grata." Their assumption was that most SMBs supported their...

  • Report Q&A: Answers To Your Top Videoconferencing Questions

    August 15, 2011 | Matthew Brown, Philipp Karcher

    We've been hearing for years that "this is the year videoconferencing takes off." So how far have we come in resolving the issues that have held back videoconferencing, such as interoperability and...

  • Report Forrsights: Mobility Dominates Enterprise Telecom Trends In 2011

    July 22, 2011 | Michele Pelino

    2011 presents vendors and service providers with a variety of opportunities to address emerging trends in the enterprise mobility and telecommunications market. In results from Forrester's...

  • Report Preparing For Uneven Corporate Adoption Of Video Communications

    Video-As-A-Service Will Accelerate Video Into The Business Mainstream
    May 9, 2011 | Henry Dewing

    Use of video for business communication is expanding at some companies and stagnant at others. The more that information workers use desktop (and handheld) video solutions, the more they expect...

  • Report Dial "H" For Hack

    An Empowered Report: Understanding The Threats To Unified Communication And VoIP Deployments
    April 11, 2011 | John Kindervag

    In many companies, the worlds of data networking and telecommunications have merged, and voice and video traffic travels with other enterprise data on the same corporate network. Often known...

  • Report The State Of Collaboration Software Implementations: 2011

    Businesses Still Mainly Use Collaboration Tools To Reduce Travel Costs
    March 21, 2011 | TJ Keitt

    Businesses large and small are continuing to invest in a range of collaboration technologies. While vendors promise that these technologies can solve a range of business problems, most content and...

  • Report Information Workers Are Not Quite Ready For Desktop Videoconferencing

    Spurring Adoption Requires Management Advocacy And Concrete Use Cases
    January 26, 2011 | TJ Keitt

    Videoconferencing technology promises contextual communications over distance. One type — desktop video — is gaining traction because it can provide access to visual communication to more workers....

  • Report TechRadar™ For Content & Collaboration Professionals: Enterprise Video, Q1 2011

    Tools To Manage And Deliver Video Are Growing; Videoconferencing Makes A Comeback
    January 21, 2011 | Philipp Karcher

    Enterprises increasingly use video in a wide range of use cases, changing how they collaborate, issue communications, train their employees, and even talk to customers. But the transformational...

  • Report SVM Professionals Can Play A Greater Role In Videoconferencing Strategy

    Videoconferencing Players Are Ready To Deliver With Better Solutions
    December 15, 2010 | Christopher Andrews, Caroline Roeleveld-Hoekendijk

    Although the videoconferencing market has existed for more than 20 years, several trends indicate that the market is at an inflection point. Across the marketplace, leading videoconferencing...

  • Report The Transformation Of Sourcing Depends On Its Ability To Empower Employees

    An Empowered Report: Sourcing Can Do More To Adapt To Changes In Business Technology
    December 2, 2010 | Christopher Andrews

    A major shift in the technology marketplace is moving technology purchasing power away from centralized IT departments and into the hands of individual employees. This shift, which is driven by...

  • Report The CaaS Market Heats Up

    Communications-As-A-Service Generates High Interest And Will Soon Displace Premises-Based Alternatives
    May 27, 2010 | Elizabeth Herrell

    Communications-as-a-service (CaaS) shares many attributes with other as-a-service offerings in its pricing model and delivers voice, conferencing, contact center, IVR, and unified communications...

  • Report The State Of Collaboration Software Adoption

    Firms Continue To Turn To Collaboration Software After Recession
    April 2, 2010 | TJ Keitt

    Collaboration software adoption grew during the recessionary years of 2008 and 2009, and we anticipate this continuing. Why? Changes in how businesses work internally and with their customers and...

  • Report Smart Computing Innovation Must Be Guided By EAs

    March 30, 2010 | Henry Peyret

    Forrester predicts that the latest cycle of technology innovation, "Smart Computing," will reshape the technology market through 2017. Smart Computing — which involves a blend of smart devices,...

  • Report The Arrival Of Smart Computing Reinforces The Need For Dynamic Business Applications

    Smart Computing Drives The New Era Of IT Growth
    February 18, 2010 | Mike Gilpin

    Since the 1950s, the US has seen three cycles of technology investment growth and refinement. In 2008, the US entered its fourth such cycle, which Forrester is labeling "Smart Computing." Smart...

  • Report The Next Wave Of IT Investment Is Smart Computing

    Smart Computing Drives The New Era Of IT Growth
    January 5, 2010 | Simon Yates

    Like the mainframe, personal, and network computing eras that have gone before it, "Smart Computing" will usher in a new era of technology innovation and growth. But, says Andrew Bartels, it will...

  • Report Smart Computing Drives The New Era Of IT Growth

    A New Tech Investment Cycle Holds Seismic Promise — And Challenges
    December 4, 2009 | Andrew Bartels

    The technology industry has entered a new cycle of tech innovation and growth, which we are calling "Smart Computing." Like prior cycles of mainframe computing, personal computing, and network...

  • Report Sourcing Professionals Need To Understand The Changing Requirements Of Users

    December 2, 2009 | Christine Ferrusi Ross

    Forrester's Workforce Technographics® US Benchmark Survey, Q2 2009 provides insights into how workers spend their time with computers and smartphones, as well as key productivity and collaboration...

  • Report A Picture Is Worth 1,000 Words: Business Video Growth

    Improved Communications And Collaboration Drive Interest In Business Video
    October 26, 2009 | Henry Dewing

    Forrester's recent Enterprise And SMB Networks And Telecommunications Survey, North America And Europe, Q1 2009 asking businesses about their video use found that all types of video solutions were...

  • Report A Day In The Life Of A US Information Worker

    A Snapshot Of US Information Worker Devices, Tools, And Activities
    September 9, 2009 | Ted Schadler

    This is a graphical overview of how US information workers (iWorkers) spend their time with computers, smartphones, and key productivity and collaboration tools. It is our first analysis of...

  • Report Web Conferencing 2009 Market Overview

    Pick A Portfolio Of Providers To Meet All Your Conferencing Scenarios
    August 27, 2009 | Ted Schadler, Claire Schooley

    Web conferencing has become a key real-time collaboration priority for most enterprises. IT is working hard to pick the right suppliers, negotiate the right price, and drive adoption. But the...

  • Report Demand Insights: The Global Collaboration Market Is Flat

    Universal Business Needs Make Collaboration Tools Important Globally
    May 19, 2009 | TJ Keitt

    Universal business concerns about keeping employees and partners on the same page and productive in an increasingly stratified business environment have business leaders around the world scrambling...