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The Employee Experience Playbook For 2019

Transform The Employee Experience To Drive Business Performance

Missing from most workforce technology strategies today is an understanding of what makes employees truly engaged and productive — and how this directly affects customer experience and financial...

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  • Report What CEOs Of Small Software Companies Need To Do In 2011

    How To Find The Best Opportunities In A High-Growth Market
    July 7, 2011 | Andrew Bartels

    The software market is poised to enjoy its best growth in a decade, and small software companies face great growth opportunities as their larger competitors struggle to adapt to a new world of...

  • Report The Canadian Tech Market 2011 To 2012

    Canada Is Like The US In Growth, But Different In Mix Of Purchases
    June 8, 2011 | Andrew Bartels

    Canada is like the US, only different. This bit of doggerel applies as much to the Canadian information and communications technology (ICT) market as it does to Canada's economy or culture. Because...

  • Report Forrsights: The Software Market In Transformation, 2011 And Beyond

    Shifting Buying Preferences Lead To New Software Priorities
    May 27, 2011 | Holger Kisker, Ph.D.

    As the global information and communications technology market recovers from recession, the software market — the largest IT subsegment — is fueling the growth. More importantly, for the first time...

  • Report US Tech Market Outlook: Q1 2011

    Building A Springboard In 2011 For Even Stronger Growth In 2012
    April 1, 2011 | Andrew Bartels

    While overall US tech market growth of 8.0% in 2011 will be a bit slower than the 8.9% growth in 2010, this year will still be a bright year for tech vendors. Yet, based on their own revenue...

  • Report iPad Challengers Have Flawed Product Strategies

    Android Tablets Are Poised To Fail; Amazon.com Could Topple The Apple Cart
    March 10, 2011 | Sarah Rotman Epps

    With Android smartphone sales surging, it's easy to think that Android-based devices will be the foil to the Apple iPad in the tablet market. But that's not what we see: Miscalculations in pricing...

  • Report 2010 To 2012 Global Tech Industry Outlook

    2011 Looks Like 2010, But With Software Leading Instead Of Hardware
    January 10, 2011 | Andrew Bartels

    2010 is ending with debt worries and questions about the future of the euro in Europe, doubts about the strength of the US recovery, and worries about overheated economies and higher inflation in...

  • Report US Tech Industry Outlook For 2011

    Insurance Transformation Exposes Key Opportunities For Technology Vendors
    December 14, 2010 | Andrew Bartels

    The US insurance industry represents 3.2% of gross domestic product (GDP) and generated nearly $1 trillion in revenues in 2009, but even with that big number, premium growth has been declining for...

  • Report Updated 2010: Windows 7 Commercial Adoption Outlook

    Windows 7 Adoption Drives Firms To A Modern Desktop Powered By New Hardware, Operating System, Browser, And Office Suite
    November 2, 2010 | Benjamin Gray, Christian Kane

    More than one year after its general availability (GA) launch, Windows 7 powers one out of every 10 PCs within North American and European companies. While far from overwhelming — especially...

  • Report The Mobile Operating System Wars Escalate

    An Empowered Report: IT Should Focus Attention On BlackBerry, iOS, And Android
    October 28, 2010 | Benjamin Gray, Christian Kane

    The smartphone landscape has evolved dramatically over the past 12 months. BlackBerry's relentless assault, the iPhone's maturation of management features, and Android's device and carrier...

  • Report The Age Of Computing Diversity

    The ICT Industry Is Broadening Out From The Wintel Monoculture
    September 16, 2010 | Frank E. Gillett

    The computing industry is exiting an era built mostly on general-purpose, good enough central processing units (CPUs), servers, systems designs, software, Web apps, and client devices. These...

  • Report Windows 7 Early Adopters Are Very Satisfied

    A Surprising Number Of Consumers Have Upgraded Their Old PCs
    March 29, 2010 | J. P. Gownder, Abe Garon

    Early adopters drive the initial success of most tech products. Early adopters have now had an opportunity to test-drive Windows 7, Microsoft's latest operating system. Our survey data reveals good...

  • Report Windows 7 Succeeds In Raising Awareness

    But Many Consumers Are Still Uncertain About Upgrading From XP
    March 29, 2010 | Abe Garon, J. P. Gownder

    With its recent launch of Windows 7, Microsoft faces two key challenges: The product must perform well enough to live up to the lasting legacy of Windows XP while at the same time overcoming...

  • Report Predictions 2010: Client Virtualization

    Industrywide Adoption, Broader And Richer Use Cases, And Market Enablers Windows 7 And Mac
    January 25, 2010 | Benjamin Gray

    2009 was a banner year for corporate interest in client virtualization. However, adoption was mostly limited to heavily regulated industries such as government, healthcare, education, finance, and...

  • Report The State Of Emerging Enterprise Hardware: 2009 To 2010

    Business Data Services North America And Europe
    December 1, 2009 | Frank E. Gillett

    This report provides sample highlights of an extensive data set collected across North American and European enterprises via our Enterprise And SMB Hardware Survey, North America And Europe, Q3...

  • Report The State Of Emerging SMB Hardware: 2009 To 2010

    Business Data Services North America And Europe
    December 1, 2009 | Tim Harmon

    This report provides sample highlights of an extensive data set collected across North American and European enterprises and small and medium-size businesses (SMBs) via our Enterprise And SMB...

  • Report Windows 7 Commercial Adoption Outlook

    Anticipation Is High As Firms Start Preparing For Their Next PC Standard
    October 15, 2009 | Benjamin Gray

    Windows XP won't be around forever, and the anticipation for commercial adoption of Windows 7 is reaching a boiling point. With Windows 7 available now for volume license customers and for everyone...

  • Report Client Virtualization Adoption Trends, 2009

    October 6, 2009 | Natalie Lambert

    A look at the most recent client virtualization adoption trends.

  • Report The Mobile Operating System Wars Revisited

    BlackBerry, Windows Mobile, And iPhone OS Lead In The Battle For Enterprise Pockets
    July 28, 2009 | Benjamin Gray

    The battle for your pocket has some new entrants, and the winner in the enterprise market won't be BlackBerry, Windows Mobile, iPhone OS, Symbian, Palm OS, Android, or even webOS; it'll be you, the...

  • Report Demand Insights: Enterprise Mobility 2009

    Prepare For The Rise Of The Mobile Wannabes And The Services To Support Them
    July 28, 2009 | Michele Pelino

    Forrester's latest Enterprise And SMB Networks And Telecommunications Survey, North America And Europe, Q1 2009, shows continued enterprise mobility momentum — even during these challenging...

  • Report Enterprise Support For Mobile Operating Systems

    July 28, 2009 | Benjamin Gray

    The battle for your pocket has some new entrants and the winner in the enterprise market won’t be BlackBerry, Windows Mobile, iPhone OS, Symbian, Palm OS, Android, or even webOS; it'll be you, the...

  • Report Case Study: How PerkettPR — An All-Virtual Organization — Is Powered By Remote Workers

    How A Virtual Firm's IT Can Be Greener, More Accessible, And More Redundant Than Traditional Office Environments
    July 28, 2009 | Chris Silva, Doug Washburn

    PerkettPR made its strategic, and definitive, decision to focus investment on quality staff — not office space. Since its inception in 1998, the company has been a virtual organization with no...

  • Report Technology Populism Fuels Mobile Collaboration

    When IT Supports Personal Mobile Phones, Mobile Collaboration Ensues
    July 13, 2009 | Ted Schadler

    When firms support their employees' mobile phones and smartphones, good things happen. Our recent survey of 2,307 IT decision-makers in the US and Europe showed that one in four enterprises...

  • Report The State Of Emerging Enterprise Hardware Trends: 2008 To 2009

    Business Data Services North America And Europe
    February 27, 2009 | Frank E. Gillett

    This report provides sample highlights of an extensive data set collected across North American and European enterprises via our Enterprise And SMB Hardware Survey, North America And Europe, Q3...

  • Report PC Budgets And Operating Systems

    February 27, 2009 | Benjamin Gray, Frank E. Gillett

    Firms report on their budget for PC purchases and operating sytems.

  • Report The State Of Emerging SMB Hardware Trends: 2008 To 2009

    Business Data Services North America And Europe
    February 27, 2009 | Frank E. Gillett

    This report provides sample highlights of an extensive data set collected across North American and European enterprises via our Enterprise And SMB Hardware Survey, North America And Europe, Q3...