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The Employee Experience Playbook For 2019

Transform The Employee Experience To Drive Business Performance

Missing from most workforce technology strategies today is an understanding of what makes employees truly engaged and productive — and how this directly affects customer experience and financial...

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  • Report Enterprises Warming To Windows Vista

    Thirty-One Percent Of Enterprises In North America And Europe Have Begun Deployments, But Penetration Is Still Under 10%
    January 30, 2009 | Benjamin Gray

    Forrester recently completed its annual hardware survey, and we found that IT managers at North American and European enterprises are slowly warming to Windows Vista. Thirty-one percent of IT...

  • Report Desktops-As-A-Service Elongates The PC Refresh Cycle: A Pike County Schools Case Study

    January 21, 2009 | Natalie Lambert

    Even when the economy is good, IT professionals are asked to cut costs without sacrificing functionality — when it's bad, organizations demand that more be done with less. Pike County Schools'...

  • Report The Mobile Operating System Wars Heat Up

    As The Battle Plays Out, Businesses Should Focus On The Big Four: BlackBerry, Windows Mobile, Mac OS X, And Symbian
    July 28, 2008 | Benjamin Gray

    To even seasoned IT operations professionals, the mobile operating system market more resembles the Wild West than the standardized, locked-down PC environments that they're accustomed to managing....

  • Report Client Virtualization Enables Green Customer Care Centers: A Cox Communications Case Study

    Hosted Application Virtualization Allows Workers To Bring The Call Center Home
    July 11, 2008 | Natalie Lambert, Christine E. Atwood

    As part of an initiative to differentiate its customer care centers to attract top talent, Cox Communications turned to hosted application virtualization to enable its care agents to work from...

  • Report Businesses' Operating System Environments And Windows Vista Deployment Plans

    February 5, 2008 | Benjamin Gray

    These Data Charts present an overview of the current state of enterprise and SMB operating system environments and their Windows Vista deployment plans. Additionally, we compare these trends across...

  • Report Vista Early Adopter Research Trends

    Consumer Data Shows An Encouraging Signal Despite The Noise
    January 29, 2008 | J. P. Gownder

    Forrester's latest set of consumer adoption data allows for a first look at Vista adoption in the first two months following its January release. On the whole, Vista early adopters tend to be more...

  • Report Virtualization On The Client . . . Finally!

    November 21, 2007 | Natalie Lambert

    Ask your desktop operations pros whether or not their job is getting easier and they'll be the first to tell you that they have their hands full. Despite concerted efforts to standardize and...

  • Report How Windows Vista Will Shake Up The State Of The Enterprise Operating System

    Wide-Scale Enterprise Deployments Of Windows Vista Will Start In Mid-2008
    November 12, 2007 | Benjamin Gray

    Desktop operations managers have been focused on one objective for their corporate operating system (OS) environment: standardization. And they've been largely successful, according to Forrester's...

  • Report How Enterprise Buyers Rate Their PC Suppliers And What It Means For Future Purchases

    The State Of The Enterprise PC — 2007 And Beyond
    November 12, 2007 | Benjamin Gray

    Forrester's Q3 2007 Business Data Services study of 565 PC decision-makers at North American and European enterprises revealed a dichotomy in the enterprise PC market. On one hand, buyers are...

  • Report Things To Consider When Preparing For Windows Vista

    Test App Compatibility While Anticipating SP1 And Configuration Manager 2007
    August 9, 2007 | Benjamin Gray

    For the vast majority of businesses, Windows Vista is a matter of when and how — not if. This is thanks in large part to Microsoft's dominance in the corporate client operating system (OS) market....