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The SaaS Transformation Playbook For 2019

Optimize Your Business Applications For Value And Flexibility

Companies looking to maintain their competitive edge and execute on digital transformation strategies need modern, flexible business applications. Forrester's software-as-a-service (SaaS)...

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  • Report Vendor Landscape: SaaS ERP Applications, 2017

    The Shift To SaaS ERP Accelerates As Businesses Adapt To Digital Transformation
    January 23, 2017 | Paul D. Hamerman

    Software-as-a-service (SaaS) enterprise resource planning (ERP) is accelerating as a mainstream delivery model to help companies gain flexibility and leverage modern cloud technologies. The market...

  • Report Brief: Oracle's NetSuite Acquisition Signals A Shifting ERP Landscape

    Customers And Competitors Need To Pay Attention To The Implications Of A Proposed $9.3 Billion Deal
    August 8, 2016 | Paul D. Hamerman

    On July 28, Oracle announced that it had entered into a definitive agreement to acquire SaaS ERP provider NetSuite. At $9.3 billion, the deal is the largest SaaS acquisition to date. Application...

  • Report The Forrester Wave™: CRM Suites For Large Organizations, Q1 2015

    Salesforce, SAP, Oracle, And Microsoft Lead A Mature Field Of Vendors
    March 25, 2015 | Kate Leggett

    In this Forrester Wave evaluation of customer relationship management (CRM) suites for enterprise organizations, we identified the nine most significant CRM suites solutions — Infor CRM (formerly...

  • Report The Forrester Wave™: CRM Suites For Midsize Organizations, Q1 2015

    Salesforce And Microsoft Lead A Mature Field Of Vendors
    March 25, 2015 | Kate Leggett

    In this Forrester Wave evaluation of customer relationship management (CRM) suites for midsize organizations, we identified the 10 most significant CRM suites solutions — Aptean Pivotal CRM,...

  • Report Explore The Emerging SaaS ERP Market

    November 11, 2013 | Paul D. Hamerman

    Many application delivery leaders are in the process of reassessing their existing enterprise resource planning (ERP) implementations, which may be more than a decade old, inflexible to the...

  • Report The Forrester Wave™: CRM Suite Customer Service Solutions, Q3 2012

    How The Top 18 Solutions Stack Up
    July 11, 2012 | Kate Leggett

    During the past five years, the customer service capabilities of customer relationship management (CRM) suite solutions have greatly matured as vendors have focused on solidifying the foundational...

  • Report The Forrester Wave™: CRM Suites For Midsize Organizations, Q3 2012

    The 18 Providers That Matter Most And How They Stack Up
    July 10, 2012 | William Band

    During the past five years, the customer relationship management (CRM) solutions market has experienced considerable growth and turmoil, including significant vendor consolidation and a rapid rise...

  • Report The Forrester Wave™: CRM Suites For Large Organizations, Q3 2012

    The 17 Solutions That Matter Most And How They Stack Up
    July 9, 2012 | William Band

    During the past five years, the customer relationship management (CRM) solutions market has experienced considerable growth and turmoil, including significant vendor consolidation and a rapid rise...

  • Report Market Overview: Project-Based ERP For Service Delivery Professionals

    January 13, 2012 | China Martens

    A growing number of organizations delivering project-based services to customers seek business apps that more fully reflect that project focus and apply it to business-processes-powering project...

  • Report CRM Solutions For The Retail And Wholesale Trade

    Solutions To Support Key Customer-Facing Business Processes
    May 9, 2011 | William Band

    Forrester reviewed 24 CRM suite solutions to understand their strengths and weaknesses in supporting 10 key cross-functional processes in the retail and wholesale trade: 1) trade promotion; 2)...

  • Report CRM Solutions For The High-Tech Manufacturing Industry

    Solutions To Support Key Customer-Facing Business Processes
    December 30, 2010 | William Band

    Forrester reviewed 24 CRM suite solutions to understand their strengths and weaknesses to support five key high-tech manufacturing sector cross-functional processes: 1) quoting, agreement...

  • Report The Forrester Wave™: CRM Suites Customer Service Solutions, Q3 2010

    July 19, 2010 | William Band, James G. Kobielus

    Forrester evaluated the customer service and support capabilities of 19 leading CRM suite solutions against 196 criteria. Customer service and business process professionals face a diverse range of...

  • Report The Forrester Wave™: CRM Suites For Large Organizations, Q2 2010

    A Crowded Market Means Lots of Choices For Buyers
    June 16, 2010 | William Band

    Forrester evaluated 18 leading customer relationship management (CRM) suite solutions against 516 criteria reflecting the requirements of large organizations. We found that heavyweight Leaders...

  • Report The Forrester Wave™: CRM Suites For Midsized Organizations, Q2 2010

    Many Choices With Robust Functionality And Sensible Price Points
    June 16, 2010 | William Band

    Forrester evaluated 19 leading customer relationship management (CRM) suite solutions against 516 criteria reflecting the requirements of midsized organizations. We found that vendors in the Leader...

  • Report The Forrester Wave™: Customer Service Software Solutions, Q4 2008

    Define The Customer Experience Before Choosing A Vendor
    October 21, 2008 | Natalie L. Petouhoff, Ph.D.

    Forrester evaluated the leading customer service solution vendors across an average of approximately 180 criteria and found that the vendors still need to be grouped into three groups:...

  • Report The Forrester Wave™: Sales Force Management, Q4 2008

    Our Evaluation Uncovers Several Leaders That Suit A Variety Of Sales Needs
    October 3, 2008 | Pete Marston

    Forrester evaluated leading sales management solutions against 214 criteria and three scenarios: 1) multichannel sales force management; 2) direct sales force management; and 3) indirect sales...

  • Report The Forrester Wave™: Midmarket CRM Suites, Q3 2008

    Solutions From Microsoft, Oracle, RightNow, And Salesforce.com Lead The Way
    August 26, 2008 | Pete Marston

    In Forrester's 517-criteria evaluation of midmarket customer relationship management (CRM) solutions, we found that Oracle's Siebel CRM Professional Edition and CRM On Demand products, Microsoft...

  • Report SAP's Business ByDesign Faces Delayed Ramp-Up

    July 1, 2008 | Paul D. Hamerman

    SAP's ambitious new software-as-a-service (SaaS) enterprise resource planning (ERP) offering, SAP Business ByDesign, is targeted at small and medium-sized businesses (SMBs) and features an...

  • Report NetSuite Is A Strong Performer In Record-Centric Customer Service Management Software

    The Forrester Wave™ Vendor Summary, Q2 2007
    May 24, 2007 | Chip Gliedman

    NetSuite CRM+ customer service modules are tightly integrated with the enterprise resource planning (ERP) and eCommerce modules, allowing customer service to take full advantage of customer order,...

  • Report NetSuite Is A Leader In Sales Force Automation

    The Forrester Wave™ Vendor Summary, Q2 2007
    April 24, 2007 | Liz Herbert

    NetSuite provides software-as-a-service (SaaS) sales automation as part of an all-in-one SaaS suite that spans enterprise resource planning (ERP), customer relationship management (CRM), and...

  • Report The Forrester Wave™: Sales Force Automation, Q2 2007

    Enterprise CRM Vendors And SaaS Specialists Crowd Leaders Group
    April 24, 2007 | Liz Herbert

    Forrester evaluated leading sales force automation (SFA) vendors across 136 criteria and found that buyers must choose from a crowded group of Leaders and Strong Performers. Oracle's Siebel CRM...

  • Report The Forrester Wave™: Partner Relationship Management Tools, Q2 2007

    Oracle And SAP Lead, But Buyers Have Several Choices For Specialized Needs
    April 6, 2007 | William Band

    Forrester evaluated leading enterprise partner relationship management (PRM) solutions across 158 criteria and found that Oracle's Siebel CRM and SAP's mySAP CRM are the clear Leaders. They offer...

  • Report NetSuite Is A Strong Performer In The PRM Tools Market

    The Forrester Wave™ Vendor Summary, Q2 2007
    April 6, 2007 | William Band

    NetSuite is the only SaaS vendor that offers tightly integrated customer resource management (CRM), enterprise resource planning (ERP), and eCommerce — meaning that it can support end-to-end...

  • Report The Forrester Wave™: Midmarket CRM Suites, Q1 2007

    SaaS Players And Newer Entrants Show Momentum
    February 21, 2007 | Liz Herbert

    Forrester evaluated leading midmarket customer relationship management (CRM) suites vendors across approximately 490 criteria and found that RightNow Technologies, Oracle, salesforce.com, and...

  • Report NetSuite Is A Strong Performer In Midmarket CRM Suites

    The Forrester Wave™ Vendor Summary, Q1 2007
    February 21, 2007 | Liz Herbert

    NetSuite is the only software-as-a-service (SaaS) vendor that offers tightly integrated customer relationship management (CRM), enterprise resource planning (ERP), and eCommerce — meaning that it...

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