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The SaaS Transformation Playbook For 2019

Optimize Your Business Applications For Value And Flexibility

Companies looking to maintain their competitive edge and execute on digital transformation strategies need modern, flexible business applications. Forrester's software-as-a-service (SaaS)...

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  • Report Vendor Landscape: SaaS Human Resource Management Systems, 2017

    Market Competition Intensifies As Companies Migrate To Comprehensive SaaS HR Systems
    April 13, 2017 | Paul D. Hamerman

    As you replace aging core HR systems and point solutions with a modern software-as-a-service (SaaS) suite, you can extend the system's value proposition from efficiency to employee experience....

  • Report Vendor Landscape: SaaS ERP Applications, 2017

    The Shift To SaaS ERP Accelerates As Businesses Adapt To Digital Transformation
    January 23, 2017 | Paul D. Hamerman

    Software-as-a-service (SaaS) enterprise resource planning (ERP) is accelerating as a mainstream delivery model to help companies gain flexibility and leverage modern cloud technologies. The market...

  • Report The Forrester Wave™: CRM Suites For Large Organizations, Q1 2015

    Salesforce, SAP, Oracle, And Microsoft Lead A Mature Field Of Vendors
    March 25, 2015 | Kate Leggett

    In this Forrester Wave evaluation of customer relationship management (CRM) suites for enterprise organizations, we identified the nine most significant CRM suites solutions — Infor CRM (formerly...

  • Report The Forrester Wave™: CRM Suites For Midsize Organizations, Q1 2015

    Salesforce And Microsoft Lead A Mature Field Of Vendors
    March 25, 2015 | Kate Leggett

    In this Forrester Wave evaluation of customer relationship management (CRM) suites for midsize organizations, we identified the 10 most significant CRM suites solutions — Aptean Pivotal CRM,...

  • Report Market Overview: Enterprise Sales Force Automation Solutions

    Today's Solutions Are Changing The Nature Of Your Customers' Interactions With Your Sales Department
    December 15, 2014 | Fraser Tibbetts, Kate Leggett

    The sales force automation (SFA) market is undergoing significant change with increasing emphasis on mobile sales capability, integration with other software products, real-time actionable insight,...

  • Report Brief: Major Players Are Targeting The Chinese Cloud Market For Core Business Apps

    March 11, 2014 | Charlie Dai

    From early 2013 through January 2014, several major global and Chinese players in the mission-critical enterprise application software market — such as Infor, Kingdee, SAP, and Yonyou — have moved...

  • Report Explore The Emerging SaaS ERP Market

    November 11, 2013 | Paul D. Hamerman

    Many application delivery leaders are in the process of reassessing their existing enterprise resource planning (ERP) implementations, which may be more than a decade old, inflexible to the...

  • Report The Forrester Wave™: Financial Performance Management, Q3 2013

    How The Top 11 Providers Stack Up In A Rapidly Evolving Market
    September 11, 2013 | Paul D. Hamerman

    In Forrester's 55-criteria evaluation of financial performance management (FPM) vendors, we identified the 11 most significant software providers — Adaptive Planning, Host Analytics, IBM, Infor,...

  • Report The Forrester Wave™: Human Resource Management Systems, Q1 2012

    Workday Leads, Followed By Oracle PeopleSoft, Oracle EBS, And SAP
    January 25, 2012 | Paul D. Hamerman

    Forrester's 69-criteria evaluation of human resource management system (HRMS) vendors found that Workday, Oracle PeopleSoft, Oracle E-Business Suite (EBS), and SAP lead the pack; each has its own...

  • Report The Forrester Wave™: Cross-Channel Campaign Management, Q4 2009

    Unica And SAS Are The Leaders, With Alterian, Aprimo, Neolane, And Oracle Commanding A Pack Of Strong Performers
    December 14, 2009 | Suresh Vittal

    Changing consumer behavior and the overall ineffectiveness of traditional marketing programs ensure that basic campaign management tools are set to go the way of the dodo. Marketers are therefore...

  • Report The Forrester Wave™: Business Performance Solutions, Q4 2009

    IBM Cognos, Oracle, SAP, And SAS Lead, With Clarity Systems In Close Pursuit
    November 19, 2009 | Paul D. Hamerman

    In Forrester's 89-criteria evaluation of business performance solutions (BPS) vendors, we found that IBM Cognos, Oracle, SAP, and SAS Institute led the pack because of their breadth of...

  • Report The Forrester Wave™: Customer Service Software Solutions, Q4 2008

    Define The Customer Experience Before Choosing A Vendor
    October 21, 2008 | Natalie L. Petouhoff, Ph.D.

    Forrester evaluated the leading customer service solution vendors across an average of approximately 180 criteria and found that the vendors still need to be grouped into three groups:...

  • Report The Forrester Wave™: Sales Force Management, Q4 2008

    Our Evaluation Uncovers Several Leaders That Suit A Variety Of Sales Needs
    October 3, 2008 | Pete Marston

    Forrester evaluated leading sales management solutions against 214 criteria and three scenarios: 1) multichannel sales force management; 2) direct sales force management; and 3) indirect sales...

  • Report The Forrester Wave™: Enterprise CRM Suites, Q3 2008

    Buyers Face Difficult Choices In A Crowded Market
    August 29, 2008 | William Band

    Forrester evaluated leading enterprise CRM suite solutions against 516 criteria and found that with the latest releases of their solutions, Oracle's Siebel and SAP maintain their status as Leaders...

  • Report The Forrester Wave™: Warehouse Management Systems, Q1 2008

    HighJump And Manhattan Associates Lead Our WMS Evaluation
    March 21, 2008 | Patrick M. Connaughton

    Forrester evaluated leading warehouse management systems (WMS) vendors across approximately 50 criteria and found that HighJump and Manhattan Associates established early WMS leadership thanks to...

  • Report The Forrester Wave™: Transportation Management Solutions, Q1 2008

    Oracle And i2 Lead In Current Functionality; Sterling Commerce Leads In Strategy
    January 29, 2008 | Patrick M. Connaughton

    To achieve higher service levels, better asset utilization, and lower logistics costs in the modern supply chain, a new breed of transportation management solution (TMS) is required — one that...

  • Report The Forrester Wave™: Enterprise Apps Software Licensing And Pricing, Q4 2007

    Oracle And Microsoft Lead In Both SMB And Enterprise
    October 15, 2007 | R "Ray" Wang

    Forrester evaluated the licensing and pricing strategies of leading enterprise applications vendors across 97 criteria. Oracle and Agresso were found to have established early leadership among...

  • Report Infor Is A Strong Performer In Enterprise Apps Software Licensing And Pricing

    The Forrester Wave™ Vendor Summary, Q4 2007
    October 15, 2007 | R "Ray" Wang

    The Forrester Wave™ evaluation of enterprise apps software licensing and pricing assesses vendors against two distinct requirement sets: small- and medium-sized business (SMB) licensing...

  • Report Infor Brings A Solid Track Record In Business Performance Solutions

    The Forrester Wave™ Vendor Summary, Q4 2007
    October 10, 2007 | Paul D. Hamerman

    Infor is looking to breathe new life into a well-integrated business performance solution that has a lineage tracing back to Geac and Comshare. Although Infor ranks third among enterprise resource...

  • Report The Forrester Wave™: Business Performance Solutions, Q4 2007

    Oracle, Cognos, And SAS Institute Lead, Business Objects And SAP In Hot Pursuit
    October 10, 2007 | Paul D. Hamerman

    Forrester assessed 10 leading business performance solutions (BPS) vendors across 83 criteria in a product evaluation. Cognos, Oracle, and SAS Institute were found to lead the category with overall...

  • Report ERP Applications 2007: Innovation Rekindles Among The Ashes Of Consolidation

    June 8, 2007 | Paul D. Hamerman

    While the brutal enterprise resource planning (ERP) vendor consolidation frenzy has not completely run its course, innovation has begun to re-emerge. Customers are demanding better usability,...

  • Report Infor Is A Strong Performer In Record-Centric Customer Service Management Software

    The Forrester Wave™ Vendor Summary, Q2 2007
    May 24, 2007 | Chip Gliedman

    The acquisitions of Epiphany and MAPICS provided the foundation for the customer service and field service capabilities offered by Infor. The products provide sound support for most customer...

  • Report Infor CRM Epiphany Is A Strong Performer In Sales Force Automation

    The Forrester Wave™ Vendor Summary, Q2 2007
    April 24, 2007 | Liz Herbert

    Infor CRM Epiphany (formerly SSA Global) provides strong sales force automation (SFA) capabilities as part of a customer relationship management (CRM) suite that is best suited to the...

  • Report Single Employee Portal Vision Escapes Many Companies

    April 2, 2007 | Matthew Brown

    Despite significant investment and 10 years of building employee portals, most large enterprises have failed to realize the vision of a single, unified portal for employees. We recently polled 25...

  • Report The Forrester Wave™: Enterprise CRM Suites For Financial Services, Q1 2007

    Suites With Robust Process And Rules Engines And Financial Services Functionality Lead
    March 13, 2007 | Mary Pilecki

    Forrester evaluated leading enterprise customer relationship management (CRM) suites for financial services (FS) vendors across 464 criteria and found that Oracle's Siebel CRM and SAP's mySAP CRM...

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