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  • Customer Relationship Management (CRM)
  • Tech Mahindra

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  • Report Now Tech: Omnichannel Customer Service Outsourcers, Q1 2019

    Forrester's Overview Of 28 Omnichannel Customer Service Outsourcing Providers
    February 14, 2019 | Ian Jacobs, Laura Naparstek

    You can use omnichannel customer service outsourcing to improve cost efficiency, quickly stand up digital engagement channels, and adjust to unexpected customer interaction volume. But to access...

  • Report The Forrester Wave™: Microsoft Dynamics 365 Services, Q4 2017

    The 13 Providers That Matter Most And How They Stack Up
    December 20, 2017 | Ashutosh Sharma, Somak Roy

    Buyers of Microsoft Dynamics 365 are increasingly enterprises. Our 30-criteria evaluation of Microsoft Dynamics 365 service providers identified the 13 most significant ones — Avanade, DXC...

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