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  • Mobile Voice Services

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  • Report Cord-Cutting Continues Unabated

    Providers Have Little Hope Of Bringing Gen Yers Back To The Landline Fold
    May 9, 2008 | Charles S. Golvin

    Product managers of landline telecom service — both at incumbent telcos and at cable operators — continue to agonize over the ongoing trend of cord-cutting: customers disconnecting or never...

  • Report The State Of Service Provider Customer Service

    Improve Service — And Reduce Churn — By Looking To Other Industries
    March 31, 2008 | Chris Townsend, Sally M. Cohen

    Service providers of all types — cablecos, telcos, satellite companies, and mobile carriers — face a mounting dilemma: The number of services that they offer is on the rise, resulting in...

  • Report Technographics® Survey Highlights: North American Customer Experience Online Survey, Q3 2007

    February 14, 2008 | Jacqueline Anderson

    This highlight deck reviews the key findings from the North American Customer Experience Online Survey, Q3 2007. This survey covered questions given to US adults around interactions with various...

  • Report The Prospects For Ad-Funded Mobile Services

    Why Ad-Sponsored Mobile Voice And SMS Won't Disrupt The Market
    November 21, 2007 | Niek Van Veen

    European mobile operators are still contemplating giving mobile services away for free to consumers. The catch? Consumers have to agree to receive advertising on their mobile phone. UK mobile...

  • Report Mobile Phone Operator Satisfaction, 2006

    May 11, 2007 | Charles S. Golvin

    Although satisfaction in all aspects of mobile phone use has increased slightly from 2004 to 2006, overall the number is still quite low. Among all carriers, T-Mobile leads in satisfaction in all...

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