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  • Report The Customer Experience Generation Gap

    Customer Experience Index Scores Across Five Generations And 12 Industries
    September 30, 2009 | Bruce D. Temkin

    Across most industries, Seniors give firms the highest marks for customer experience, and Gen Yers give them the lowest. The most significant exception is that Older Boomers give PC manufacturers...

  • Report The State Of Service Provider Customer Service

    Improve Service — And Reduce Churn — By Looking To Other Industries
    March 31, 2008 | Chris Townsend, Sally M. Cohen

    Service providers of all types — cablecos, telcos, satellite companies, and mobile carriers — face a mounting dilemma: The number of services that they offer is on the rise, resulting in...

  • Report Technographics® Survey Highlights: North American Customer Experience Online Survey, Q3 2007

    February 14, 2008 | Jacqueline Anderson

    This highlight deck reviews the key findings from the North American Customer Experience Online Survey, Q3 2007. This survey covered questions given to US adults around interactions with various...

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