Search Results
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Report Financial Services Firms Should Weave Online Video Into Every Customer Journey
On-Demand Online Video Helps Digital Business Teams Engage, Win, And Serve Customers Efficiently
April 4, 2019 | Nick BarberGlobal video will make up a huge portion of online traffic in just a few years, but most financial services firms are missing an opportunity to engage customers and prospects with the format. In...
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Report Forrester Analytics: Mobile Payments Forecast, 2018 To 2023 (US)
ForecastView Document
March 13, 2019 | Satish MeenaWe expect mobile payments in the US to grow at a compound annual growth rate (CAGR) of 16.8% from 2018 to 2023. Mobile remote payments, which include payments for retail, travel, food delivery, and...
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Report Forrester Analytics: Online Retail Forecast, 2018 To 2023 (US), Q4 2018 Update
ForecastView Document
March 8, 2019 | Michael O'GradyWhile talks of economic uncertainty loom over the US, online retailing saw strong growth over the past year, with a 16% year-over-year increase. Consumer electronics, grocery (food and drink), and...
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Report How US Customers Research And Buy Life Insurance
Meet Prospects At The Point Of Need With Easy Ways To Research And Apply
Life insurance isn't consumers' top priority — until life events prompt them to buy it. Digital teams need to have the right resources in place for when that moment hits. This report explains why...
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Report Forrester Analytics: Online Retail Forecast, 2018 To 2023 (Western Europe), Q4 2018 Update
ForecastView Document
February 7, 2019 | Michael O'GradyOnline retail sales will grow at an average of 11.7% per year over the next five years in Western Europe: By 2023, over half of computer and consumer electronics purchases and almost a third of...
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Report Benchmark Your Customers' Digital Banking Journeys
Benchmarks: The Digital Banking Strategy Playbook
January 9, 2019 | Peter WannemacherDigital banking strategy leaders aim to differentiate with services that meet or exceed customers' needs and expectations. To help them understand where they stand, we developed our Forrester...
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Report Trailblazers Of The Top Five Retail Tech Trends
Leading Retailers Invest In Tech For Customer Experience And Operational Excellence
Retailers must carefully invest to compete in a growing retail market that is rife with digitally savvy competitors. They are primarily investing in five key commerce tech areas: omnichannel,...
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Report Organize For Digital Banking Success
Organization: The Digital Banking Strategy Playbook
December 24, 2018 | Frederic GironBanks need to become customer-led, insights-driven, faster, and more connected to their external ecosystem if they want to be relevant in a digital world. In this transformation journey, digital...
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Report Use Behavioral Economics To Inform Your Financial Well-Being Strategy
Design Digital Experiences That Encourage Customers To Adopt Better Financial Habits
December 13, 2018 | Aurelie L'HostisAdvances in behavioral science have shed new light on how people make decisions — and that includes personal finance. Despite best intentions, people don't always stick to their financial goals....
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Report The State Of Retail Payments — Outlook For 2019
Payment Leaders Shift Priorities To Omnichannel, Customer Experience
November 29, 2018 | Brendan Miller"The State Of Retail Payments" is a biennial study by the National Retail Federation (NRF) and Forrester that profiles US enterprise retailers' views and decisions about payments. It outlines key...
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Report How US Online Consumers Research And Buy Credit Cards, 2018
Online Capabilities Are Crucial To The Purchase Journey
November 1, 2018 | Alyson ClarkeCredit cards remain the top-selling financial product in the US. Digital touchpoints play a key role for prospects during the purchase journey, making the actions of digital teams crucial to...
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Report Four Ways APIs Are Changing Banking
How Financial Services Firms Are Exploiting APIs And Open Banking
October 24, 2018 | Jacob MorganApplication programming interfaces (APIs) are cornerstone building blocks of digital business and are reframing opportunity within financial services. Digital business leaders are ideally placed to...
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Report The Forrester Wave™: Global Merchant Payment Providers, Q4 2018
The 11 Providers That Matter Most And How They Stack Up
October 10, 2018 | Brendan MillerIn our 20-criterion evaluation of global merchant payment providers, we identified the 11 most significant ones — ACI Worldwide, Adyen, Chase Merchant Services, CyberSource, Elavon, First Data,...
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Report Forrester Analytics: Mobile Payments Forecast, 2017 To 2022 (EU-7)
ForecastView Document
September 11, 2018 | Satish MeenaWe expect mobile payments in the EU-7 to grow at a compound annual growth rate (CAGR) of 21.7% from 2017 to 2022. Mobile remote payments, which include payments for retail, travel, food ordering,...
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Report P2P Transfers Should Enhance Your Mobile Banking App, Not The Other Way Around
Digital Feature Fix: Remove Barriers By Fitting Person-To-Person Transfers Into Holistic Design
In our recent mobile banking Forrester Industry Waves™, we found that many banks have added new P2P transfer services to their apps without explaining how to use them, thinking through money...
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Report Consumers Want Convenience, Not Conversations
Conversational Interfaces Struggle To Deliver Contextual Convenience
Consumers want convenience and choice — not conversational interfaces. However, fear of being left behind still impels digital business leaders to build them. And even more than half of those that...
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Report Now Tech: Global Merchant Payment Providers, Q3 2018
Forrester's Overview Of 31 Global Payment Providers
July 2, 2018 | Brendan MillerFor omnichannel retailers, accepting electronic payments is highly complex. It includes transmitting sensitive financial information, managing a diverse array of payment methods and tender types,...
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Report Mobile Shopping Is Stalling, But Don't Panic
May 3, 2018 | Sucharita KodaliRetailers have been aggressively investing in mobile commerce. However, the total percentage of physical goods retail in the US sold via mobile devices has not grown significantly in recent years....
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Report New Tech: Payments For Platform And Marketplace Businesses, Q2 2018
Forrester's Landscape Overview Of 20 Payment Providers That Service Platform And Marketplace Business Models
April 20, 2018 | Brendan MillerDigital business executives implementing platform or marketplace business strategies have found that payments can become a quagmire, mucking up the smooth exchange of value. To pull off great...
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Report The Forrester Life Insurance Wave™: US Sales Websites, Q2 2018
US Life Insurers Disappoint With Weak Digital Guidance
Digital touchpoints are supplementing and sometimes displacing traditional sales touchpoints like advisors as customers research and then buy life insurance. To see how helpful they are to...
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Report Banks Must Embrace Digital Business Models To Redefine Their Value To Customers
Digital Leaders At Middle Eastern Banks Are Starting To Address Key Tasks That All Banks Must Master
April 16, 2018 | Zhi-Ying BarryFacing tough economic conditions, competition from more agile players, and changing customer needs, banks in the Middle East are pursuing digital business models to generate new revenue streams and...
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Report Zelle Will Need To Prove Itself As The US P2P Payments Market Expands
With Zelle, Incumbents Have Signaled A Vigorous Push Into Person-To-Person Payments, But Zelle Alone Doesn't Revolutionize P2P
April 10, 2018 | Peter WannemacherDozens of US banks have now rolled out Zelle, a P2P payments service, to offer customers the convenience of a Venmo-like amenity with quicker access to funds. More banks will follow suit, as Zelle...
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Report The Forrester Life Insurance Wave™: Canadian Sales Websites, Q2 2018
Life Insurance Websites Reflect Sales Models — Not Customer Goals
Digital touchpoints are supplementing and sometimes displacing traditional sales touchpoints like advisors as customers traverse online and offline paths in their life insurance purchase journeys....
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Report Amazon Invades Banking: Here's What You Should Do
Banks Must Adapt To A Platform-Dominated World
Amazon's power to disrupt is unprecedented: The company only needs to say it's thinking about offering a particular product or service, and existing market players start sweating. So when The Wall...
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Report Best Practices In Driving Digital Credit Card Sales
Customers Want Fast, Easy, Digital Processes
March 21, 2018 | Alyson ClarkeDigital touchpoints are crucial for credit card issuers because they are now the preferred way for customers to both research and apply for new credit cards. This makes the effectiveness of the...