Search Results
-
Report Disrupting Finance: Digital Banks
Digital Banks Offer A More Compelling Digital Banking Experience
Over the past decade, a wave of new digital banks like Kakao Bank, Monzo, N26, Nubank, Revolut, and Tinkoff have launched, competing to win customers with better digital customer experiences than...
-
Report Use Behavioral Economics To Inform Your Financial Well-Being Strategy
Design Digital Experiences That Encourage Customers To Adopt Better Financial Habits
December 13, 2018 | Aurelie L'HostisAdvances in behavioral science have shed new light on how people make decisions — and that includes personal finance. Despite best intentions, people don't always stick to their financial goals....
-
Report Q&A: Understanding Account Aggregation
Six Questions Every Digital Strategy Executive In Financial Services Should Know The Answer To
March 9, 2018 | Davis Janowski, Aurelie L'HostisAccount aggregation is not new, but it is rapidly evolving in the face of new technology, increased need for data security, and the movement toward open banking. New account aggregation providers...
-
Report The State Of Digital Banking, 2018
Landscape: The Digital Banking Strategy Playbook
February 7, 2018 | Aurelie L'HostisThe banking industry has entered a period of unprecedented innovation. While many banks have a digital strategy, few have embarked on a true digital business transformation. This report explores...
-
Report 2017 European Online Banking Functionality Benchmark
BBVA Earns The Highest Overall Score
December 13, 2017 | Aurelie L'HostisTens of millions of Europeans use their banks' secure websites to conduct both routine and infrequent banking tasks. Digital banking strategy executives need to deliver online banking services that...
-
Report How Italian Banking Customers Use Different Channels, 2017
Weave Digital And Human Touchpoints Together To Deliver Superior Customer Experiences
November 9, 2017 | Aurelie L'HostisDigital business strategy executives at Italian banks face a twofold challenge: Banks need to encourage less digital-savvy customers to use digital touchpoints for routine banking tasks; at the...
-
Report Disrupting Finance: Digital Money Managers
Digital Money Managers Offer A Simple Way To Manage Money
October 19, 2017 | Aurelie L'HostisDigital money managers offer account aggregation, spending insights, budgeting and savings tools, alerts, and financial guidance to consumers who wish to manage their money but don't have the time,...
-
Report Global Mobile Banking Benchmark, 2017
BBVA Earns The Top Spot
To stay relevant to customers, digital banking strategy executives need to deliver useful and usable mobile banking services that not only exceed customers' current expectations but also anticipate...