Forrester

Search Results

• Report Use Behavioral Economics To Inform Your Financial Well-Being Strategy

  Design Digital Experiences That Encourage Customers To Adopt Better Financial Habits

  December 13, 2018 | Aurelie L'Hostis

  Advances in behavioral science have shed new light on how people make decisions — and that includes personal finance. Despite best intentions, people don't always stick to their financial goals....

• Report Q&A: Understanding Account Aggregation

  Six Questions Every Digital Strategy Executive In Financial Services Should Know The Answer To

  March 9, 2018 | Davis Janowski, Aurelie L'Hostis

  Account aggregation is not new, but it is rapidly evolving in the face of new technology, increased need for data security, and the movement toward open banking. New account aggregation providers...

• Report The State Of Digital Banking, 2018

  Landscape: The Digital Banking Strategy Playbook

  February 7, 2018 | Aurelie L'Hostis

  The banking industry has entered a period of unprecedented innovation. While many banks have a digital strategy, few have embarked on a true digital business transformation. This report explores...

• Report 2017 European Online Banking Functionality Benchmark

  BBVA Earns The Highest Overall Score

  December 13, 2017 | Aurelie L'Hostis

  Tens of millions of Europeans use their banks' secure websites to conduct both routine and infrequent banking tasks. Digital banking strategy executives need to deliver online banking services that...

• Report How Italian Banking Customers Use Different Channels, 2017

  Weave Digital And Human Touchpoints Together To Deliver Superior Customer Experiences

  November 9, 2017 | Aurelie L'Hostis

  Digital business strategy executives at Italian banks face a twofold challenge: Banks need to encourage less digital-savvy customers to use digital touchpoints for routine banking tasks; at the...

• Report Disrupting Finance: Digital Money Managers

  Digital Money Managers Offer A Simple Way To Manage Money

  October 19, 2017 | Aurelie L'Hostis

  Digital money managers offer account aggregation, spending insights, budgeting and savings tools, alerts, and financial guidance to consumers who wish to manage their money but don't have the time,...

• Report Global Mobile Banking Benchmark, 2017

  BBVA Earns The Top Spot

  July 13, 2017 | Zhi-Ying Barry, Aurelie L'Hostis, Peter Wannemacher

  To stay relevant to customers, digital banking strategy executives need to deliver useful and usable mobile banking services that not only exceed customers' current expectations but also anticipate...

• Report 2017 UK Mobile Banking Benchmark

  Lloyds Bank Comes Top In Our Review Of UK Mobile Banking Services

  May 30, 2017 | Aurelie L'Hostis

  Digital banking strategy executives need to deliver mobile banking services that not only exceed customers' current needs and expectations but also anticipate their future needs and improve their...

• Report 2017 European Mobile Banking Benchmark

  BBVA Comes Top In Our Review Of European Mobile Banking Services

  May 16, 2017 | Aurelie L'Hostis

  Digital banking strategy executives need to deliver mobile banking services that not only exceed customers' current needs and expectations but also anticipate their future needs and improve their...

• Report Follow Best Practices To Encourage Digital Money Management Use

  March 7, 2017 | Aurelie L'Hostis, Benjamin Ensor

  Digital money management has not achieved the adoption that many digital banking executives had hoped for. This report looks at how digital business strategy executives can drive the use of digital...