Search Results
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Report Forrester Analytics: Online Retail Forecast, 2018 To 2023 (US), Q4 2018 Update
ForecastView Document
March 8, 2019 | Michael O'GradyWhile talks of economic uncertainty loom over the US, online retailing saw strong growth over the past year, with a 16% year-over-year increase. Consumer electronics, grocery (food and drink), and...
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Report The Canada Customer Experience Index, 2018
How Brands Build Loyalty With The Quality Of Their Experience
March 4, 2019 | Rick ParrishHow well do leading brands build loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of all 184 brands across 17 industries in the Canada Customer...
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Report Forrester Analytics: Online Retail Forecast, 2018 To 2023 (Western Europe), Q4 2018 Update
ForecastView Document
February 7, 2019 | Michael O'GradyOnline retail sales will grow at an average of 11.7% per year over the next five years in Western Europe: By 2023, over half of computer and consumer electronics purchases and almost a third of...
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Report Trailblazers Of The Top Five Retail Tech Trends
Leading Retailers Invest In Tech For Customer Experience And Operational Excellence
Retailers must carefully invest to compete in a growing retail market that is rife with digitally savvy competitors. They are primarily investing in five key commerce tech areas: omnichannel,...
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Report The UK Customer Experience Index, 2018
How Brands Build Loyalty With The Quality Of Their Experience
December 21, 2018 | Joana van den Brink-Quintanilha, Alex CauseyHow well do leading brands build loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of all 36 brands across five industries in the UK CX Index....
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Report The India Customer Experience Index, 2018
How Brands Build Loyalty With The Quality Of Their Experience
November 26, 2018 | Amit BhatiaHow well do leading brands build loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of all 36 brands across six industries in the India Customer...
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Report How US Online Consumers Research And Buy Credit Cards, 2018
Online Capabilities Are Crucial To The Purchase Journey
November 1, 2018 | Alyson ClarkeCredit cards remain the top-selling financial product in the US. Digital touchpoints play a key role for prospects during the purchase journey, making the actions of digital teams crucial to...
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Report The US Customer Experience Index, 2018
How Brands Build Loyalty With The Quality Of Their Experience
June 19, 2018 | Rick ParrishHow well do leading brands build loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of all 287 brands across 19 industries in the US Customer...
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Report Best Practices In Driving Digital Credit Card Sales
Customers Want Fast, Easy, Digital Processes
March 21, 2018 | Alyson ClarkeDigital touchpoints are crucial for credit card issuers because they are now the preferred way for customers to both research and apply for new credit cards. This makes the effectiveness of the...
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Report Disrupting Finance: Digital Small Business Lenders
Digital Business Lenders Will Continue To Disintermediate Traditional Lenders
Startups globally have sought to disrupt business lending. By using alternative sources of data, continuously honing their underwriting algorithms, and using digital technologies to keep overheads...
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Report 2017 Canadian Credit Card Digital Sales Functionality Benchmark
BMO And Scotiabank Lead The Pack In This Year's Review Of Credit Card Sales
We used our Digital Sales Functionality Benchmark methodology to evaluate the public websites of the five largest credit card issuers in Canada across 42 individual criteria. Bank of Montreal (BMO)...
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Report The Australia Customer Experience Index, 2017
How Brands Build Loyalty With The Quality Of Their Experience
November 20, 2017 | Tom ChampionHow well do leading brands build loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of all 36 brands across five industries in the Australia CX...
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Report The India Customer Experience Index, 2017
How Brands Build Loyalty With The Quality Of Their Experience
November 20, 2017 | Amit BhatiaHow well do leading brands build loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of all 36 brands across five industries in the India CX...
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Report 2017 US Credit Card Digital Sales Functionality Benchmark
Bank Of America And Wells Fargo Lead This Year's Review Of Credit Card Sales
We used our Digital Sales Functionality Benchmark methodology to evaluate the public websites of the seven largest credit card issuers in the US across 42 individual criteria. Bank of America takes...
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Report The UK Customer Experience Index, 2017
How Brands Build Loyalty With The Quality Of Their Experience
November 13, 2017 | Joana van den Brink-Quintanilha, Alex CauseyHow well do leading brands build loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of all 36 brands across five industries in the UK CX Index....
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Report The Canada Customer Experience Index, 2017
How Brands Build Loyalty With The Quality Of Their Experience
August 28, 2017 | Rick ParrishHow well do leading brands build loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of all 192 brands across 18 industries in the Canada CX Index...
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Report The US Customer Experience Index, 2017
How Brands Build Loyalty With The Quality Of Their Experience
August 1, 2017 | Rick ParrishHow well do leading brands build loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of all 314 brands across 21 industries in the US CX Index. We...
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Report Disrupting Finance: P2P Lending
P2P Lending Platforms Will Continue To Disintermediate Banks
May 3, 2017 | Oliwia BerdakPeer-to-peer (P2P) lending is the practice of lending money to unknown individuals or businesses without a bank or other traditional financial institution underwriting the loan. Platforms like...
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Report Boost Your Conversions With Checkout Financing
Assessing The New Alternative Retail Financing Providers
April 28, 2017 | Brendan MillerA new category of disruptive credit providers and technology solutions is delivering credit during checkout, putting a new spin on retail financing. Retail credit programs have long boosted sales...