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  • Report Now Tech: Chatbots For IT Operations, Q1 2019

    Forrester's Overview Of 29 Chatbots For IT Operations Providers
    March 4, 2019 | Charles Betz, Will McKeon-White

    You can use chatbots for IT operations to automate workflows and provide access to information, expand employee self-service, and improve tasks such as incident response. But to realize these...

  • Report Predictions 2019: Customer Service And Sales

    Invest In Humans In 2019, As Chatbot Backlash Will Emerge
    November 8, 2018 | Daniel Hong, Tom Kaneshige, Ian Jacobs

    The promises of AI have yet to make a material impact in customer service and sales. Companies cannot simply replace employees with AI-driven software, as customers and markets are becoming far...

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