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  • Report How To Build The Right Portfolio Of Customer Success Services

    Customer Success Management Requires More Than Just A Handful Of Dedicated Success Managers
    January 4, 2019 | TJ Keitt

    Customer success management (CSM) keeps clients of B2B businesses on the path to renewal. Customer success managers are the clients' guides in this process, but they are merely one component in the...

  • Report New Tech: GDPR And Privacy Management Software, Q4 2018

    Tools And Technology: The Data Security And Privacy Playbook
    November 20, 2018 | Enza Iannopollo

    The EU's General Data Protection Regulation (GDPR) is the most dramatic change in data protection and governance in the last 20 years — and jurisdictions around the world are using it as a model...

  • Report The I&O Pro's Buying Guide For Hybrid Cloud Management

    Despite Close Vendor Scores On The Forrester Wave™, HCM Tools Vary Significantly
    September 13, 2018 | Lauren E. Nelson

    Hybrid cloud management (HCM) isn't a new market, but to date, it hasn't been particularly successful. However, this is changing, with new investment from enterprises and vendors alike. As the...

  • Report The Forrester Wave™: Enterprise Service Management, Q3 2018

    The 12 Providers That Matter Most And How They Stack Up
    August 23, 2018 | Charles Betz, Will McKeon-White

    In our 28-criteria evaluation of enterprise service management (ESM) providers, we identified the 12 most significant ones — Atlassian, Axios, BMC Software, CA Technologies, Cherwell Software,...

  • Report Now Tech: Enterprise Service Management Providers, Q3 2018

    Forrester's Overview Of 22 ESM Providers
    July 6, 2018 | Charles Betz

    Enterprise service management (ESM) offerings provide user access to enterprise business and IT services, enable creation of new solution and support workflows, and improve visibility into overall...

  • Report The Forrester Wave™: Hybrid Cloud Management, Q2 2018

    Tools And Technology: The Cloud Computing Playbook
    June 8, 2018 | Lauren E. Nelson

    In our 31-criteria evaluation of hybrid cloud management providers, we identified the 12 most significant ones — BMC Software, Cisco, CloudHealth Technologies, Embotics, HyperGrid, Micro Focus,...

  • Report Vendor Landscape: Private Cloud In China, 2017

    Pick The Appropriate Private Cloud Solutions To Build The Foundation For Your Digital Transformation
    April 19, 2017 | Travis Wu, Frank Liu

    Private cloud is becoming a driving force behind enterprise digital transformation. But infrastructure and operations (I&O) professionals seeking to adopt private cloud face challenges in...