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  • Craig Le Clair
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  • Report Ranking The Most Agile US Banks

    June 19, 2014 | Craig Le Clair

    Banks are burdened with sizable infrastructure, struggle to service traditional and emerging channels, are severely boxed in by increasing compliance demands, and are not particularly nimble — also...

  • Report Empower Customers By Transforming Business Processes

    A Roundtable Discussion With Forrester Analysts
    August 4, 2011 | William Band, Craig Le Clair, Connie Moore

    Customers have more power today than ever before. They have tremendous influence and reach through social media, more options and choices of whom to buy from, and high expectations about customer...

  • Report Insurance Claims: A Classic Untamed Process

    Taming The Insurance Claim Experience
    May 24, 2011 | Craig Le Clair

    At its highest level, a business process is any activity that helps an enterprise achieve its goals. In insurance, industry-specific applications form the transactional backbone of claims...